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Walls and Floors Reviews 

45,709
•
TrustScore 5 out of 5

4.8

Bathroom Remodeler
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Review summary

Created with AI, based on recent reviews

Considering 2,367 reviews, reviewers overwhelmingly had a great experience with this company, often sharing positive feedback about their overall purchasing journey. Customers frequently praise the exceptionally fast delivery times, reliable scheduling updates, and helpful customer support team available by phone when placing orders. Many enthusiastic consumers love the fantastic product quality, noting that items like decorative wood panels and unique tiles look brilliant and are simple to install. However, some customers also noted that a few items occasionally arrived damaged, chipped, or missing parts during transit. Others mentioned minor packaging protection flaws or delivery handling challenges that required extra care and prompt replacement requests upon delivery arrival.

What people talk about most

Product

Reviewers highlight positive aspects of product, noting that items like panels and tiles are of excellent... See more

Delivery service

Customers consistently note positive experiences with delivery service. Reviewers frequently highlight fast... See more

Quality

Customers had positive experiences with quality, expressing overall satisfaction with the products received.... See more

Order

Reviewers mention positive feedback about order processes, highlighting that finding relevant products and... See more

Service

Clients share positive opinions on service, highlighting efficient and speedy experiences. Consumers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered several of their oak wall batten wall panels for next day delivery, the delivery van ended up breaking down causing the delivery schedule to run behind big time. Credit to them, they got... See more

Rated 5 out of 5 stars

Great price and super quick delivery also being able to order small quantity with lower shipping fee is brilliant. This last purchase was adding to some tile I had left over from last project only nee... See more

Rated 5 out of 5 stars

They answer the phone when you call and they delivered exactly what we ordered at the right time. The SPC Trepanel panels look great (Blue Dramatic Marble). We really cannot fault them, whereas we hav... See more

Rated 5 out of 5 stars

Could not fault value for money - had been searching for weeks for the right tile at a reasonable cost and Walls and Floors couldn't be beaten. Their service from start to finish was great - sample... See more

Company details

  1. Bathroom Remodeler
  2. Flooring Contractor
  3. Interior Designer
  4. Kitchen Supply Store

Written by the company

Leading Tile Specialists, since 1987. Walls and Floors offers an unbeatable range of tiles online to suit all your home improvement needs. Discover your perfect style this season and #UnlockYourDreamHome

Walls and Floors Details

Written by the company

Fast Next Day Delivery
Fast delivery on all orders. Choose your delivery day.
Order Samples Next Day
Why not try before you buy? Cut and full size Samples straight to your home. Need samples in a rush, next day delivery is available.
Over 2,000 Tiles
Search the largest collection of tiles online in the UK. From classic bathroom & kitchen tiles to modern wood-effect & hexagon designs.
Need Help?
Expert in-house help & advice from our UK based sales & support teams by Phone, Email or Live Chat. Call us today 01536 314730.

Fast & Free Samples

Free tile samples - place your full order with us and we'll refund your samples!

No delivery costs, full size tile samples, no cuts, delivered fast.

Contact info

4.8

Excellent

TrustScore 5 out of 5

46K reviews

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4.8

All reviews

(45,709)

2,199 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Ali was extremely helpful.

Ali was extremely helpful.
He helped us see the whole picture -(mix and matching tiles for our bathroom)
Renovating a bathroom is exciting but can be stressful, he helped ease that stress. Thank you. The tiles are also good quality and well priced.

29 June 2026
Rated 4 out of 5 stars

Flexible wood panels

I am delighted with the product. Was easy to use and colour true to picture.
However the delivery was expensive… I could understand it if it was going to a far reached place but I live just outside Glasgow. 🤨

28 June 2026
Rated 5 out of 5 stars

Efficient

Good choice and keen prices. Delivery as per request. We did call with a query, not a complaint and were dealt with promptly and politely. Very efficient.

19 June 2026
Rated 5 out of 5 stars

Great price proffesional service

The delivery was prompt, professional and on time. The delivery guy was very helpful and polite.
The only issue was the requirement to photograph evidence of breakages prior to removal off the palette?
20+ sq m of tiles? Not possible. I'm hoping that come time to open and fit in 4 weeks or soi wont have too many problems.

24 June 2026

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