Walls and Floors Reviews 

45,703
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 2,367 reviews, reviewers overwhelmingly had a great experience with this company, often sharing positive feedback about their overall purchasing journey. Customers frequently praise the exceptionally fast delivery times, reliable scheduling updates, and helpful customer support team available by phone when placing orders. Many enthusiastic consumers love the fantastic product quality, noting that items like decorative wood panels and unique tiles look brilliant and are simple to install. However, some customers also noted that a few items occasionally arrived damaged, chipped, or missing parts during transit. Others mentioned minor packaging protection flaws or delivery handling challenges that required extra care and prompt replacement requests upon delivery arrival.

What people talk about most

Product

Reviewers highlight positive aspects of product, noting that items like panels and tiles are of excellent... See more

Delivery service

Customers consistently note positive experiences with delivery service. Reviewers frequently highlight fast... See more

Quality

Customers had positive experiences with quality, expressing overall satisfaction with the products received.... See more

Order

Reviewers mention positive feedback about order processes, highlighting that finding relevant products and... See more

Service

Clients share positive opinions on service, highlighting efficient and speedy experiences. Consumers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered several of their oak wall batten wall panels for next day delivery, the delivery van ended up breaking down causing the delivery schedule to run behind big time. Credit to them, they got... See more

Rated 5 out of 5 stars

Great price and super quick delivery also being able to order small quantity with lower shipping fee is brilliant. This last purchase was adding to some tile I had left over from last project only nee... See more

Rated 5 out of 5 stars

They answer the phone when you call and they delivered exactly what we ordered at the right time. The SPC Trepanel panels look great (Blue Dramatic Marble). We really cannot fault them, whereas we hav... See more

Rated 5 out of 5 stars

Could not fault value for money - had been searching for weeks for the right tile at a reasonable cost and Walls and Floors couldn't be beaten. Their service from start to finish was great - sample... See more


Company details

  1. Bathroom Remodeler
  2. Flooring Contractor
  3. Interior Designer
  4. Kitchen Supply Store

Written by the company

Leading Tile Specialists, since 1987. Walls and Floors offers an unbeatable range of tiles online to suit all your home improvement needs. Discover your perfect style this season and #UnlockYourDreamHome

Walls and Floors Details

Written by the company

Fast Next Day Delivery
Fast delivery on all orders. Choose your delivery day.
Order Samples Next Day
Why not try before you buy? Cut and full size Samples straight to your home. Need samples in a rush, next day delivery is available.
Over 2,000 Tiles
Search the largest collection of tiles online in the UK. From classic bathroom & kitchen tiles to modern wood-effect & hexagon designs.
Need Help?
Expert in-house help & advice from our UK based sales & support teams by Phone, Email or Live Chat. Call us today 01536 314730.

Fast & Free Samples

Free tile samples - place your full order with us and we'll refund your samples!

No delivery costs, full size tile samples, no cuts, delivered fast.

Contact info

4.8

Excellent

TrustScore 5 out of 5

46K reviews

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4.8

All reviews

(45,703)

2,190 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Nice looking products but very poorly…

Nice looking products but very poorly protected for delivery leading to damages. Carriers didn’t stand a chance with one of our orders.
This lead to cost.y delay to the project and I probably wouldn’t use them again because of this.

6 July 2026
Walls and Floors logo

Reply from Walls and Floors

Good afternoon John,

Thank you for taking the time to leave a review and I'm sorry to hear that some of your panels arrived damaged.

I can see that this was already raised with us and a refund has been processed.

Please do accept my apologies and please let me know if there is anything further I can assist with.

Kind regards,
Lucy | Customer Service Advisor

Rated 4 out of 5 stars

Nice quality acoustic wall panels

Nice quality acoustic wall panels . Only reason not to give five stars is that there is insufficient handling advice on the box. Delivery company tried to carry them in flat and they bowed significantly which meant I had to check them straight away and ask them to bring remaining panels in side on.

5 July 2026
Rated 3 out of 5 stars

Next day delivery was advertised

Next day delivery was advertised, and it did come next day, but right at the end of the day so I was not able to get any tiling done that day. Also, it was 1 tile short of the bullnose, but the driver did not stay long enough for me to count them.

8 July 2026
Walls and Floors logo

Reply from Walls and Floors

Good afternoon, Derek,

Thank you for taking the time to leave us a review.

While we do offer next-day delivery, this is an all-day service and unfortunately does not guarantee a morning delivery slot.

I am sorry to hear that one of your tiles was missing from the order. However, I am pleased that we were able to discuss the issue and reach a satisfactory resolution.

Kind regards,
Walls and Floors

Rated 5 out of 5 stars

Our second order, both exceptional.

We've had a lot of issues with other companies that provide porcelain tiles. At some mainstream retailers, the norm is damaged items, missing items, and poor quality. I'm absolutely delighted that I've found Walls and Floors, we've placed two orders. Delivery has been super fast. Communication is good. You see images of the order before it reaches you. You pay a fair price at a time when the cost of everything is going up and so far we've had no items missing, no damaged items, and everything is really good quality. I'd highly recommend Walls and Floors, and we'll definitely be shopping with them going forward.

24 July 2026
Unprompted review
Rated 5 out of 5 stars

Lovely wall panels.

Really easy to order and packaged was dispatched quickly. Easy to cut the panels to size and fit them, though we needed to buy more adhesive. Look great now they up.

9 July 2026

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