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Walls and Floors Reviews 

45,802
•
TrustScore 5 out of 5

4.8

Bathroom Remodeler
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Review summary

Created with AI, based on recent reviews

Looking at 2,268 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the impressive product quality, noting that items such as decorative wall panels and stylish tiles look fantastic and are very simple to install at home. Many people also warmly appreciate the prompt shipping times, highly competitive pricing, and exceptionally helpful support staff who make the entire ordering process wonderfully smooth and reliable. Some reviewers were not happy with receiving damaged or broken products in their delivery boxes. However, some people mentioned frustrating experiences regarding unexpected delivery schedule delays and unhelpful couriers who refused to assist with heavy pallets.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting the great quality and variety of... See more

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting fast dispatch times and... See more

Quality

Users describe positive interactions with quality, consistently highlighting the sturdy materials and... See more

Order

Customers had positive experiences with order, highlighting the simple online process, competitive pricing,... See more

Service

People report overwhelmingly positive experiences with the service, highlighting helpful staff and prompt,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Second time we've ordered tiles from Walls and Floors, local to us, prices are very competitive. Showroom staff are helpful. Online ordering simple, shows how many they have in stock, excellent updat... See more

Rated 5 out of 5 stars

Ordered several of their oak wall batten wall panels for next day delivery, the delivery van ended up breaking down causing the delivery schedule to run behind big time. Credit to them, they got... See more

Rated 5 out of 5 stars

Great price and super quick delivery also being able to order small quantity with lower shipping fee is brilliant. This last purchase was adding to some tile I had left over from last project only nee... See more

Rated 5 out of 5 stars

Always find Walls and Floors Great Company ordered from them for a good few years now and also recommended to family members too. Great Quality value for money and prompt efficient service .

Company details

  1. Bathroom Remodeler
  2. Flooring Contractor
  3. Interior Designer
  4. Kitchen Supply Store

Written by the company

Leading Tile Specialists, since 1987. Walls and Floors offers an unbeatable range of tiles online to suit all your home improvement needs. Discover your perfect style this season and #UnlockYourDreamHome

Walls and Floors Details

Written by the company

Fast Next Day Delivery
Fast delivery on all orders. Choose your delivery day.
Order Samples Next Day
Why not try before you buy? Cut and full size Samples straight to your home. Need samples in a rush, next day delivery is available.
Over 2,000 Tiles
Search the largest collection of tiles online in the UK. From classic bathroom & kitchen tiles to modern wood-effect & hexagon designs.
Need Help?
Expert in-house help & advice from our UK based sales & support teams by Phone, Email or Live Chat. Call us today 01536 314730.

Fast & Free Samples

Free tile samples - place your full order with us and we'll refund your samples!

No delivery costs, full size tile samples, no cuts, delivered fast.

Contact info

4.8

Excellent

TrustScore 5 out of 5

46K reviews

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4.8

All reviews

(45,802)

2,025 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Ordered a sample

Ordered a sample of one of their acoustic panels. The product was shipped out immediately and arrived very quickly. Very impressed with the service and we shall definitely consider using the product when we come to decorate.

18 August 2026
Rated 5 out of 5 stars

Excellent service by Maryam at Walls and Floors

I needed some help with placing an order and was experiencing some issues from my end. I got in touch with Walls and Floors directly and was put through to Maryam who was prompt and extremely helpful. Thank you so much! I look forward to receiving my order :)

2 September 2026
Unprompted review
Rated 5 out of 5 stars

Great job

After searching for the right tiles in stores and online I was disappointed at the prices and so glad I found floors and walls website. The quality and price of tile I wanted was great and out did all I came across. Ordering online was easy. Email receipts prompt and detailed. The wood effect floor tiles were great. They are realistic, slightly different in colour to photo on site though but thankfully more like what I wanted. Website photo was richer colour. These are more realistic to oak wood thankfully. I’m very pleased indeed. Time will tell if they withstand wear. They’re 10mm thick so should do. Most I found elsewhere were not this thick. I love the sizing of the planks too. Delivery was as promised with regards to day but were 4 hours late. The tracking updates weren’t accurate on map as van stayed at warehouse near Welshpool the whole time. Delivery driver cheerful and pleasant. Tiles were packaged really well on pallet too.

18 August 2026

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