Saw a picture of a white rock wall used in a bathroom and thought how amazing the effect was, so decided to try to find a supplier. Walldec was that supplier and the product is beyond my expectations!... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
This product is as it is shown in the videos. These are total Black Out Blinds.Its not AI. Team are polite efficient and clean up after they have finished. Look no further if after a good product.
Amazing service. First time ordering from this company. Order arrived quick. Thank you.
Very easy to order and brilliant service. Product was delivered within 2 Days. Quality is Excellent and would definitely use Walldec again.
Company replied
Company details
Written by the company
We have wonderful Acoustic wood wall panels to transform your living spaces. The Acoustic wood panels you are looking for are here, we sell the best quality product in the UK at the most affordable price.
Contact info
Unit Da2 Sutherland House, 43 Sutherland Road,, London, United Kingdom, E17 6BU, E17 6BU, London, United Kingdom
- 020391 66565
- info@walldec.co.uk
- walldec.co.uk
4.0
Great
77 reviews
Replied to 30% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I ordered online
I ordered online, wall panels at cost of £500. Paid vis PayPal.
Next day I received a email that I cancelled the order and refund would take 5 days . Then i received email saying that company does not deliver to Glasgow/ Scotland.
Why do take orders from Scotland when you do not deliver?
Glad I Paid via PayPal as I was refunded without delay.
19 March 2025
Unprompted review
Reply from Walldec Acoustic Wall Panels
Thank you for your feedback.
We’re genuinely sorry that we couldn’t complete your order. However, we’d like to clarify a few important points to provide full transparency.
Your order total was £493, and the refund was issued immediately after we contacted you — not because you cancelled, but because we had to make the difficult decision to cancel it on our end. This is due to the nature of our products: large acoustic wall panels that are fragile and easily damaged during long-distance shipping, particularly to Scotland. Unfortunately, couriers have repeatedly failed to deliver such items safely to that region.
Rather than risking a poor experience or sending you damaged goods, we felt it was more responsible to issue a full refund straight away — which you received without any delay via PayPal.
We aim to be as honest and customer-focused as possible, and we regret that this situation led to disappointment. However, we truly hope you understand that our intention was to protect you from receiving a damaged product and a frustrating experience.
Kind regards,
I completely do not recommend this…
I completely do not recommend this site, I placed an order on February 22, today is March 10, I still haven't received anything, although their website claims to send 2-3 working days. After 3 days after I placed the order, they wrote to me that at the moment they do not have these panels, and we have to wait 10 days, which I agreed, but more has already passed, and there is still no information, many times I wrote to them in the support service and they do not respond. I am disappointed that I chose this store to make a purchase.
10 March 2025
Unprompted review
Reply from Walldec Acoustic Wall Panels
Thank you for your review. We’re sorry to hear about your initial frustration.
However, we would like to clarify that your order has been successfully delivered, and as far as we’re aware, there are no ongoing issues.
It's true that your order faced a short delay due to a temporary stock shortage — something we communicated to you shortly after your purchase. You kindly agreed to wait, and we truly appreciated your patience. Once the item became available, it was dispatched and delivered without further delay.
We always strive to respond to all customer messages as quickly as possible. If there’s anything you feel hasn’t been addressed, please don’t hesitate to reach out again — we’re here to help.
We hope you're happy with your purchase and would love to hear your updated thoughts if you're satisfied with the product.
Best regards,
Very happy with my purchase… marble…
Very happy with my purchase… marble panels are gorgeous and good quality. Thanks
4 March 2025
Sadly the items arrived very badly…
Update 21/2/25
Collection of the damaged items was arranged for today, however no tracking was supplied for the collection and no one turned up.
11/2/25
Sadly the items arrived very badly damaged. When reported to waldec the response was good, however no follow up correspondence or contact, simce, or any sign of a collection of the damaged items or refund.the items are skip worthy only, and probably 100% the couriers fault, which is bad luck. But a swifter resolution is needed. Hopefully this review will spark a response, as a credit card charge back dispute is the only other option available.
Order number. 1585
4 February 2025
Nice price ,good deliveriy
27 January 2025
No goods received. No response to emails. Taken money from my bank.
Ordered item eleven days ago with a 3-5 day delivery.
Nothing has arrived.
Tried to contact Walldec several times with no responses at all.
They have happily taken money from my bank account!
I'm about to contact Trading Standards and the Ombudsman.
22 January 2025
Unprompted review
If you looking for good quality and…
If you looking for good quality and even better prices - I highly recommend Walldec. I ordered stone effect panels, which arrived damaged by courier, but once I contacted customer service replacement was sent right away. Very quick delivery. Im very happy customer.
10 January 2025
Still waiting on delivery
Still waiting on delivery. The parcel company you use is very poor. Been once but didn't deliver. Rebooked waited in and then told car'nt deliver. Not happy wasting my time waiting in when i could be doing other things
25 December 2024
i had to go pick up the delivery myself…
i had to go pick up the delivery myself after waiting two weeks and paying for next day delivery then the product isnt heat proof like advertised or to the quality as advertised
18 December 2024
Reply from Walldec Acoustic Wall Panels
Thank you for sharing your feedback. I’m truly sorry to hear about the issues you experienced with your recent order and for any inconvenience caused.
After reviewing the situation, it appears that the courier mistakenly delivered your parcel to your neighbor. If we had been informed that the delivery didn’t reach you, we would have immediately contacted the courier company to resolve the matter. I regret that this caused you frustration, and I sincerely apologize for the delay.
Regarding your concerns about the product, I’d like to clarify that we describe it as heat-resistant, not heat-proof. The product is designed to withstand moderate heat exposure, and we stand by the accuracy of this description. However, if you believe the product doesn’t meet the stated specifications, I’d be happy to investigate further or assist with a resolution.
We deeply value our customers and are committed to providing high-quality products and reliable service. I’m sorry this experience didn’t reflect those values, and I’d like to do what I can to make this right for you.
Thank you for your understanding, and I hope we can regain your trust. Please don’t hesitate to reach out if you have any further concerns.
Pleased with the realistic look of the…
Pleased with the realistic look of the panels. Looking forward to their out of stock items arriving so that I can purchase some more
3 December 2024
a really attractive product
a really attractive product, quickly delivered and well packaged at a really good price. excellent realistic wall pattern. fully recommend
25 October 2024
Can't fault them
Overall I'm very happy with the product, delivery and service. 💯 using again for future projects.
16 October 2024
Excellent service fast delivery highly…
Excellent service fast delivery highly recommend
3 September 2024
Excellent service
Easy to order. Delivered 2 days later. excellent quality. Would highly recommend 👌 👍
20 August 2024
Luxurious Walnut Panels
The Walnut acoustic wall panels from Walldec have exceeded my expectations. They have added a touch of luxury to my living area while effectively dampening sound. The installation was straightforward, and the quality of the panels is top-notch. I couldn’t be happier with my purchase!
13 July 2024
Unprompted review
Reply from Walldec Acoustic Wall Panels
Hi Joziah,
We truly appreciate you taking the time to leave us such a wonderful 5-star review. Your feedback means a lot to the entire team.
Best regards
No response
We have continually tried to make contact for a return. I called before ordering to make sure the oak panels had oak all the way around each slat. He assured me yes. They arrived and there is only a strip of oak on front with black sides. Emails not answered, phone not being answered now, apparently had a collection sorted yesterday waited all day and no1 showed up. We need funds back to order elsewhere.
10 July 2024
Unprompted review
Reply from Walldec Acoustic Wall Panels
Hi,
Thank you for sharing your feedback. We sincerely apologize for the inconvenience and disappointment you experienced with your recent order and our customer service.
We understand your concerns about oak panels not meeting your expectations and the difficulties you face in reaching us. This is not the standard of service we aim to provide and we take your feedback very seriously.
As WallDec, customer satisfaction and safe shopping experiences are our top priorities.
We are truly sorry that our service fell short of your expectations and this has led to a negative review on Trustpilot. Normally the return shipping fee would be £75, but as a goodwill gesture we've reduced this to £25 for you.
A full refund was also given.
Thank you for your understanding and patience.
Kind regards,
Elegant Natural Oak Panels
Walldec's Natural Oak acoustic wall panels are a game-changer! The panels not only look beautiful but also significantly reduce noise levels in my home office. The natural oak finish adds warmth and sophistication to the room. Fantastic product and excellent customer service!
10 July 2024
Unprompted review
Reply from Walldec Acoustic Wall Panels
Thank you so much for your fantastic 5-star review! We're delighted to hear that the Natural Oak acoustic wall panels have enhanced both the look and acoustics of your home office.
Your kind words about our product and customer service mean a lot to us. We're glad you had a great experience with WallDec.
If you need anything else, please feel free to reach out. Enjoy your improved space!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.