I've previously bought this shoe in a lighter color and it was a great fit.... just snug enough to take suede stretch into consideration. But this time the shoes are uncomfortably tight and narrow. (E... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Bologna men trainers. I love it. Excellent quality .Soft leather ! Absolutely high level of service. Order arrived in 3 working days there is option for next day delivery. No doubt for the number is... See more
Company replied
I recently bought a pair of shoes from Walk London, and I absolutely love them! The quality, comfort, and design are all amazing. Their customer service was also outstanding, quick, friendly, and ge... See more
Company replied
Got to say, for £25 (reduced from £85 in the Boxing Day Sale - now sold out) for a pair of the 'Sean Toe-Cap Boot' you can't really go wrong. These are my second pair of boots (previous are the Sean... See more
Company replied
Company details
About Walk London
Written by the company
The first steps of the WALK journey began in the shadows of London’s iconic Putney bridge. Now, with 10 years and two generations of family footwear knowledge behind us, our passion for creating the best possible footwear has never been stronger.
Delivering seasonal collections of loafers, boots, shoes, sneakers and more, the teams passion for high-quality footwear and design is prevalent. You can browse the brand's men's and women's collections online at or via a select list of retailers including ASOS, Office Shoes and Zalando.
Contact info
Devonshire Business Centre, Devonshire House, Aviary Court, Wade Road, Basingstoke, RG24 8PE, Basingstoke, United Kingdom
- 01256 898690
- info@walklondonshoes.co.uk
- walklondonshoes.com
4.4
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Customer service.
Customer service.
I had a small query with one of the shoes in which I bought. Frankie in customer service acted upon my query so quickly and effectively it is clear that they value their customers to the highest point! I will highly recommend Walk London. Also the shoes are stunning and will purchase again!
3 October 2025
Reply from Walk London
Hi Sean,
Thank you so much for your lovely review, we are thrilled to read that you had a first class experience with our customer service team. It is always a top priority for us and we are glad this has paid off. Looking forward to seeing you shop with us again soon 😊
Reply from Walk London
Good Afternoon,
Thank you so much for leaving us your review, we are pleased to read that your new shoes are to your liking 😊
A very pleasant first experience as a…
A very pleasant first experience as a new Walk customer.
29 September 2025
Reply from Walk London
Good Afternoon,
Thank you for taking the time to write in to us, we are delighted to read that you had a positive first experience with our brand.
We hope to see you become a loyal member of the WALK family ☺️
Good personal service and problem from…
Good personal service and problem free returns for the wrong size shoes.
1 October 2025
Reply from Walk London
Hi Rod,
Many thanks for your kind feedback, we are delighted to read of the positive service you have received and efficient returns process which is something which we work hard to provide to all our customers ☺️
Excellent delivery
Excellent delivery, a little snug fitting but they should give with time
1 October 2025
Reply from Walk London
Hi Anthony,
Thank you so much for the kind comments regarding your experience. We are delighted to read that the shoes arrived in a swift manner with the courier as this is always the level of service which we aim to deliver.
As these are made of genuine LWG certified leathers, during continued wear we would expect the leather to adapt to the contours of your feet for a comfortable fit ☺️
Amazing product!!
I bought these boots as a gift for my dad, took a chance on a company I hadn't heard of but being British made and family owned was what made me take a chance as well as the rubber soles my dad needs for help walking but still wanting to look good!
Zero disappointment! Beautiful packaging, well made product, fast delivery...Will use again and recommend...thankyou
1 October 2025
Reply from Walk London
Hi Emma,
Thank you so much for taking the time to write such a positive review for our family-run brand.
It is of upmost importance to us to ensure our customers are satisfied with the purchase and overall shopping experience. Glad to read this has paid off and has exceeded your expectations.
We hope to see you shop with us again soon as a loyal customer 😊
Excellent communication
Excellent communication, shoes arrived in the best shoebox ever, shoes themselves are excellent. Would highly recommend.
29 September 2025
Reply from Walk London
Afternoon Kay,
Thank you so much for your kind feedback, we are so very happy that you had an excellent experience with our customer service team and packaging.
It truly means a lot to us as we work hard to deliver a seamless and memorable shopping experience to all our customers 😊 appreciate the recommendation too.
Reply from Walk London
Hi Edgar,
Thank you for your review, we are pleased to read that you are liking your new shoes which are a great fit for you and delivery arrived swiftly too.
We always strive to ensure all our customers are valued and have a seamless shopping experience with our family-run brand which is very important to us ☺️
Reply from Walk London
Thank you so much for writing in to us regarding your experience with our brand. We are excited to read that the shoes have reached your expectations and delivery arrived swiftly with the courier service ☺️
Reply from Walk London
Afternoon Lucas,
Thank you so much for the lovely feedback, we are so happy that you have been satisfied with your new shoes and service which has been received.
We pride ourselves on being able to offer a reliable delivery with the couriers which we use and providing quality leather products at an affordable price to our customers.
We hope to see you shop with us again soon as a loyal member of the WALK Family 😊
I bought two pairs of walking boots…
I bought two pairs of walking boots from here and both pairs, the soles came apart after two months.
A defect was there, the company asked for proof and I sent photos, and was given a full refund. Great customer service.
21 September 2025
Unprompted review
Reply from Walk London
Hi Jamie,
Thank you for taking the time to write in to us, we are so sorry to hear that this has happened to the shoes received.
Our customer service team would love to assist you with a resolution.
Please send over an email to info@walklondonshoes.co.uk and attach some images of the suspected fault for our designer to look into for you.
amazing shoes and even better customer…
amazing shoes and even better customer service!
19 September 2025
Unprompted review
Reply from Walk London
Hi Liam,
Thank you for leaving us such a kind review, we are glad to read that you had a great experience with our customer service team.
We truly pride ourselves on being able to offer a high standard of service to all our customers to ensure they feel valued during their shopping experience with us.
Hoping to see you place a future order with us soon as a loyal customer to our small family-run brand ☺️
The quality of the boots is fantastic
The quality of the boots is fantastic
They are cool and classy
They are worth 300/400£ and the price is amazing
It’s just a fantastic company
18 September 2025
Unprompted review
Reply from Walk London
Wow! Thank you for such a lovely review, we really do appreciate your comments and we will be sure to share with the whole team :)
Thank you from all of us at the Walk London Team
They sent me defected boots and…
They sent me defected boots and uncomfortable which got damaged after 5 uses and can’t use them anymore, asked for refund no response.
Never again
28 July 2025
Reply from Walk London
Hi Mourad,
I'm sorry to hear you've had an issue with the boots. I have just checked and I can see we replied to your email asking for some further information.
This may have gone into your spam however our customer service team have just sent another email now if you can please check.
Rest assured we will investigate this immediately once we receive your response.
Absolutely fantastic experience with Walk London customer Services
Absolutely fantastic experience with Walk London, Ordered 7 pairs of Monk strap shoes in the sale for my groomsmen and the quality is brilliant. the delivery was fast and easy and the boxed are so smart. unfortunately one of my groomsmen asked for a size that ended up being too big, sadly the sale had ended to contacted customer services to see if they could offer an exchange for the right size , Frankie from customer services was very helpful and patient with me to get the right size ordered at the same price.
15 September 2025
Unprompted review
Reply from Walk London
HI Elle,
Thank you so much for the review and we're pleased we were able to help get the right sizing to you :) Hope you have a great time at the wedding!
All the best,
The Walk London Team
Nice one
Delivery was on time and also the packaging 📦 was sick lol. The shoe is nice and very comfortable use it.
3 September 2025
Reply from Walk London
Hi Fred,
Many thanks for the kind comments related to delivery of your parcel. We do our best to use the most reliable and trusted services to deliver our customers parcels and glad this has paid off.
Rest assured your feedback regarding the new shoes has been passed over to our designer ☺️
Yes very good
3 September 2025
Reply from Walk London
Hi Marc,
We appreciate you taking the time to write in to us regarding the pair received. Hope to see you shop with us again in the near future 😊
Reply from Walk London
Hi Neil,
Thank you for your review, sorry to hear that the shoes received were not the best fit at this time.
We recommend customers check both sizing guide and previous reviews on our product pages to ensure an informed decision can be made prior to purchase. Although our shoes are made to fit standard UK sizing, some styles may fit differently depending on each individuals feet.
Our customer service team are always on hand to further assist with an questions and glad we could help arrange a refund for you 😊
Fast delivery of a quality product!
1 September 2025
Reply from Walk London
Hi Alfred,
Thank you so much for leaving us your feedback, it is very much appreciated by our team. We always strive to ensure our customers receive a reliable and timely service with the couriers as well as satisfaction with our designs. Hope to see you place a new order with us soon ☺️
Very happy with my shoes very well made…
Very happy with my shoes very well made and great packing, may get a second pair in red!
1 September 2025
Reply from Walk London
Hi Jay,
Thank you for the kind comments regarding your experience with our small family-run brand. We are pleased to read that the shoes received exceeded your expectations and looking forward to see you shop with us again soon 😊
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.