Walker Slater Reviews 3,524

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 170 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, highlighting the attention to detail, superior fabric, and craftsmanship. Many people appreciate the prompt and speedy delivery service, with items often arriving faster than expected and well-packaged. The service is frequently described as exceptional, with staff providing great advice and assistance, making the overall shopping experience easy and satisfying. However, some customers also noted that sizing can be inconsistent, with garments sometimes running small or not being true to size, requiring adjustments. A few other people also felt that customer service could be improved, mentioning unanswered emails and difficulties with tracking information or obtaining updates on specific items.

What people talk about most

Product

People report positive experiences with product quality, often praising the excellent craftsmanship,... See more

Quality

Customers consistently note positive experiences with quality, praising the stylish, timeless, and... See more

Delivery service

Users describe positive interactions with delivery service, frequently praising the speed and efficiency of... See more

Service

Clients share positive opinions on service, with many reviewers highlighting exceptional service and prompt... See more

Order

Consumers generally report positive experiences with their orders, often highlighting excellent service,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great company. Product quality is excellent with wonderful attention to detail. Fabric, design, stitching are all top-notch. Excellent, responsive customer service as well. Prompt, reliable, speedy sh... See more

Company replied

Rated 5 out of 5 stars

Walker Slater is a brand with rare character, an eye for honest tradition and a skilled hand. Every item is beautifully and honestly crafted by real craftsmen. To be able to enjoy a brand such as this... See more

Company replied

Rated 5 out of 5 stars

Exceptional service by Evie. I couldn’t fault her knowledge of enthusiasm to help me find the best fit. I went in for a Ronay Shetland Tweed jacket, she helped with colour matches and fit and I left t... See more

Company replied

Rated 5 out of 5 stars

I love Walker Slater. They make grid quality products at reasonable prices. Plus their ready to wear suits happen to fit me almost perfectly. It has always been a pleasure to communicate with their cu... See more

Company replied


Company details

  1. Men's Clothing Store
  2. Fashion Accessories Store
  3. Women's Clothing Store

Written by the company

Walker Slater was founded in the Scottish Highland town of Laggan, 1989. A year later we opened our first store in the heart of Edinburgh’s Old Town—the picturesque Victoria Street. Our once small shop has grown gradually, flourishing into a thriving menswear flagship. Upon this journey we tried out a rail of ladies garments, which gradually became a whole section and later a dedicated store! At Walker Slater, we take the traditional and breathe new life into it. Our main inspiration is our heritage and Scotland’s natural beauty. At the core of our collections is tweed; from the hardest wearing Harris Tweed to the softest blend of cashmere wool. Alongside it we use a selection of fine materials such as lambswool, silk and linen to create traditional clothing with a modern edge. We believe in quality, timeless clothing and work hard to develop looks that are beautiful and functional. Our hand-picked selection of complementary accessories from British and European manufacturers are sold in every store, just in case you need that finishing touch.


Contact info

4.8

Excellent

TrustScore 5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 57% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

Outstanding Quality and Service

What more can you ask for? After browsing the website for a distinctive tweed suit for my daughter's wedding, I called the customer support line to ask about the differences in each style and I was glad I did. I was looking for a more athletic cut and was told that the Martin was cut slimmer than the William suit I had picked out. I ordered the suit on a Wednesday night and it was at my door Friday afternoon and I'm in the U.S.! The duties were significant but that's the only downside to this entire experience. When I opened the package, I found the suit neatly packed and a smart folding suit cover was included. The suit fit perfectly and the quality is impeccable. It barely needs any tailoring other than the pants hem. I'm so pleased with my purchase. Thank you to Ross who packed my suit and to the entire staff of Walker Slater. Well done!!

19 September 2025
Unprompted review
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Reply from Walker Slater

Good afternoon,

Thank you so much for your lovely review. We are so glad you chose to use Walker Slater for such a special occasion. We hope you all have a wonderful time and we can welcome you back soon.

Warmest wishes,
Walker Slater

Rated 5 out of 5 stars

I visited your store during my last…

I visited your store during my last trip to Scotland, and following the great advice from your staff, I placed my order online a few weeks later. Everything turned out beautifully — just as expected.

28 August 2025
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Reply from Walker Slater

Good afternoon,

Thank you so much for your review. We are so glad you managed to visit one of our stores and place an order online. We hope to welcome you back very soon.

Warmest wishes,
Walker Slater

Rated 5 out of 5 stars

Do you know what I missed out on

Do you know what I missed out on , most importantly , great staff too , very helpful and polite , I was only on a whistle stop trip to the fine city , well done the staff in Edinburgh , ten stars !

5 September 2025
Unprompted review
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Reply from Walker Slater

Good afternoon,

Thank you so much for your 5 star review- we are so glad you managed to make it instore. We have passed these wonderful comments onto our lovely Edinburgh store.

Warmest wishes,
Walker Slater

Rated 5 out of 5 stars

Just beautiful and grateful for the…

Just beautiful and grateful for the accurate sizing instruction!

28 August 2025
Walker Slater logo

Reply from Walker Slater

Good afternoon,

Thank you so much for your 5 star review. We hope to welcome you back very soon

Warmest wishes,
Walker Slater

Rated 5 out of 5 stars

Never Disappointed

Another superb jacket delivered by Walker Slater - Harris Tweed Herringbone in Green! Consistent and reliable quality and sizing. I could not be happier!!

27 August 2025
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Reply from Walker Slater

Good afternoon,

Thank you so much for your wonderful 5 star review.

We hope to welcome you back very soon.

Warmest wishes,
Walker Slater

Rated 5 out of 5 stars

For the love of a heathered herringbone weave

The Walker Slater website is attractive and easy to navigate. While initially overlooked, the available discount was promptly applied, earning Walker Slater my respect for its integrity. The Harris tweed cap and jacket I ordered were delivered promptly. On opening the delivered package, the high quality of the items I ordered was immediately apparent and their fit was perfect. I paid the U.S. tariff imposed on these imported items, angered by the absurd political [il]logic that its imposition would provide an incentive for an American garment manufacturer to compete with hand-made Harris tweed goods woven in only one place in the world.

25 August 2025
Walker Slater logo

Reply from Walker Slater

Good afternoon,

Thank you so much for your 5 star review.

We are so happy to hear you were delighted with your recent purchase and know we have done our upmost to support our US customers with the new changes set in place.

We hope to welcome you back soon.

Warmest wishes,
Walker Slater

Rated 5 out of 5 stars

Amazing fabric and colour combination

The fabric and the colour combination is amazing. Very fast delivery. Great service. The coat is nice tailored.

25 August 2025
Walker Slater logo

Reply from Walker Slater

Good afternoon,

Thank you so much for taking the time to leave us a 5 star review- we really appreciate it.

We hope to welcome you back very soon.

Warmest wishes,
Walker Slater

Rated 5 out of 5 stars

Their customer service is amazing

Their customer service is amazing. You receive your order in couple of days and it is very easy to return/exchange the product if need be.

26 August 2025
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Reply from Walker Slater

Good afternoon,

Thank you for your 5 star review and lovely comments about our customer service!

We hope to welcome you back very soon.

Warmest wishes,
Walker Slater

Rated 5 out of 5 stars

Well-cut, high-quality clothes

Super efficient delivery and high quality clothes, well-cut. Classic with a twist of elegance. Highly recommend Walker Slater.

26 August 2025
Walker Slater logo

Reply from Walker Slater

Good afternoon,

Thank you so much for your wonderful 5 star review.

We hope to welcome you back very soon.

Warmest wishes,
Walker Slater

Rated 5 out of 5 stars

Beautiful waistcoat

Beautiful waistcoat. Lovely packaging. Swift and inexpensive delivery. I’m a big fan of Walker Slater.

26 August 2025
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Reply from Walker Slater

Good afternoon,

Thank you so much for your wonderful 5 star review.

We hope to welcome you back very soon.

Warmest wishes,
Walker Slater

Rated 5 out of 5 stars

Highly recommended!

This was my second order and I am sure not the last one. The quality is excellent, it’s easy to buy from Sweden with upfront Swedish VAT and duties at checkout. I bought a pair of tweed shorts and the fabric is fantastic.

11 April 2025
Walker Slater logo

Reply from Walker Slater

Good afternoon,

Thank you for taking the time to leave us a 5 star review!

So glad to hear we have made the check out process as easy as possible when shopping from Sweden.

We hope to welcome you back very soon.

Warmest wishes,
Walker Slater

Rated 5 out of 5 stars

ey went beyond with delivery and the…

They went beyond with delivery and the personnel service was one of a kind.

25 August 2025
Walker Slater logo

Reply from Walker Slater

Good afternoon,

Thank you so much for your wonderful 5 star review.

We hope to welcome you back very soon.

Warmest wishes,
Walker Slater

Rated 5 out of 5 stars

The staff in Covent Garden are…

The staff in Covent Garden are fantastic, Laura who served me and took measurements is amazing. Went back a week later for collection and the suit was absolutely perfect.
She was extremely friendly, polite and very helpful. I have no hesitation in recommending her if your looking for an amazing Tweed suit. Would definitely use again.

25 August 2025
Walker Slater logo

Reply from Walker Slater

Good afternoon,

Thank you so much for your 5 star review- we are so glad you managed to make it instore. We have passed these wonderful comments onto our lovely Covent Garden store.

We hope to welcome you back very soon.

Warmest wishes,
Walker Slater

Rated 3 out of 5 stars

Nice suits but new blazer pocket ripped.

Nice suits but new blazer pocket ripped.

29 July 2025
Walker Slater logo

Reply from Walker Slater

Hello,

Thank you for your review. We are so sorry this has happened and are more than happy to offer a repair service, we will reach out to you via email.

Warmest wishes,
Walker Slater

Rated 4 out of 5 stars

Nothing to report

Nothing to report. Service performed as expected

30 July 2025
Walker Slater logo

Reply from Walker Slater

Good afternoon,

Thank you for your review!

Many thanks,
Walker Slater

Rated 5 out of 5 stars

Excellent service & clothing

After my wife and me bought some vests & jackets on our holiday trip through Scotland I decided to get another tweed jacket online.
The parcel arrived in Gernsny within two days, and the jacket is a perfect mix of modern style and traditional materials, nicely crafted.

29 July 2025
Walker Slater logo

Reply from Walker Slater

Good afternoon,

Thank you so much for your review. Amazing it made it to you in Germany in such good time. We hope to welcome you back soon.

Warmest wishes,
Walker Slater

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