Walker Slater Reviews 3,524

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 170 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, highlighting the attention to detail, superior fabric, and craftsmanship. Many people appreciate the prompt and speedy delivery service, with items often arriving faster than expected and well-packaged. The service is frequently described as exceptional, with staff providing great advice and assistance, making the overall shopping experience easy and satisfying. However, some customers also noted that sizing can be inconsistent, with garments sometimes running small or not being true to size, requiring adjustments. A few other people also felt that customer service could be improved, mentioning unanswered emails and difficulties with tracking information or obtaining updates on specific items.

What people talk about most

Product

People report positive experiences with product quality, often praising the excellent craftsmanship,... See more

Quality

Customers consistently note positive experiences with quality, praising the stylish, timeless, and... See more

Delivery service

Users describe positive interactions with delivery service, frequently praising the speed and efficiency of... See more

Service

Clients share positive opinions on service, with many reviewers highlighting exceptional service and prompt... See more

Order

Consumers generally report positive experiences with their orders, often highlighting excellent service,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great company. Product quality is excellent with wonderful attention to detail. Fabric, design, stitching are all top-notch. Excellent, responsive customer service as well. Prompt, reliable, speedy sh... See more

Company replied

Rated 5 out of 5 stars

Walker Slater is a brand with rare character, an eye for honest tradition and a skilled hand. Every item is beautifully and honestly crafted by real craftsmen. To be able to enjoy a brand such as this... See more

Company replied

Rated 5 out of 5 stars

Exceptional service by Evie. I couldn’t fault her knowledge of enthusiasm to help me find the best fit. I went in for a Ronay Shetland Tweed jacket, she helped with colour matches and fit and I left t... See more

Company replied

Rated 5 out of 5 stars

I love Walker Slater. They make grid quality products at reasonable prices. Plus their ready to wear suits happen to fit me almost perfectly. It has always been a pleasure to communicate with their cu... See more

Company replied


Company details

  1. Men's Clothing Store
  2. Fashion Accessories Store
  3. Women's Clothing Store

Written by the company

Walker Slater was founded in the Scottish Highland town of Laggan, 1989. A year later we opened our first store in the heart of Edinburgh’s Old Town—the picturesque Victoria Street. Our once small shop has grown gradually, flourishing into a thriving menswear flagship. Upon this journey we tried out a rail of ladies garments, which gradually became a whole section and later a dedicated store! At Walker Slater, we take the traditional and breathe new life into it. Our main inspiration is our heritage and Scotland’s natural beauty. At the core of our collections is tweed; from the hardest wearing Harris Tweed to the softest blend of cashmere wool. Alongside it we use a selection of fine materials such as lambswool, silk and linen to create traditional clothing with a modern edge. We believe in quality, timeless clothing and work hard to develop looks that are beautiful and functional. Our hand-picked selection of complementary accessories from British and European manufacturers are sold in every store, just in case you need that finishing touch.


Contact info

4.8

Excellent

TrustScore 5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 57% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

It is a lovely jacket with high quality.

It is a lovely jacket with high quality.

26 December 2025
Walker Slater logo

Reply from Walker Slater

Good afternoon,

Thank you for your lovely 5 star review, we appreciate you taking the time to do so and hope to welcome you back soon.

Warmest wishes,
Walker Slater

Rated 5 out of 5 stars

Customer service is good as they…

Customer service is good as they replied fast. Nice product from my pervious experience

25 December 2025
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Reply from Walker Slater

Good afternoon,

Thank you for your 5 star review. Enjoy your new order and we hope to welcome you back soon.

Warmest wishes,
Walker Slater

Rated 5 out of 5 stars

Excellent item and quick delivery

Excellent item and quick delivery

Nicely made and looks great

(As advised on the website) the men’s sizes are small so I would recommend going one size up or visiting the shop in London (if possible)

25 December 2025
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Reply from Walker Slater

Good afternoon.

Thank you for your 5 star review. Your feedback on sizing will be very helpful for other customers and we are glad out descriptions and size charts helped.

We hope to welcome you back soon.

Warmest wishes,
Walker Slater

Rated 5 out of 5 stars

Fast and good

25 December 2025
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Reply from Walker Slater

Good afternoon,

Thank you so much for your wonderful 5 star review. We hope to welcome you back very soon.

Warmest wishes,
Walker Slater

Rated 5 out of 5 stars

I ordered 2 tweed suits and they…

I ordered 2 tweed suits and they arrived fast with no issues. I am very impressed with the quality and the fit was perfect! I will be ordering more since they have a huge selection to choose from. Highly recommend!

25 December 2025
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Reply from Walker Slater

Good afternoon,

Thank you so much for your lovely 5 star review. We really look forward to welcoming you back very soon.

Warmest wishes,
Walker Slater

Rated 5 out of 5 stars

The best clothes ever

Very fast shipping to Denmark. Lovely design, excellent fabric and exquisite fitting for a shapely womanly body. The service on the telephone and per email is absolutely the best, when unsure about size and fitting. Will buy the collections in the future. My grandfather was a tailor, and only his garnments made for me, stand the same quality, in my experience.

15 December 2025
Unprompted review
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Reply from Walker Slater

Good afternoon,

Thank you so much for your 5 star review. We really appreciate all your positive, lovely comments.

We hope to welcome you back very soon.

Many thanks,
Walker Slater

Rated 3 out of 5 stars

Online service was great, in-store not so much…

Online service was great, however in-store service was some of the worst I’ve received.

Before purchasing a ladies coat online, I went to the Walker Slater store in Covent Garden to review sizing. Right from my entrance to the shop at around 4:30-5pm, I was frankly ignored by staff and I had to approach them for just a greeting.

The staff were dismissive, disinterested and quite lacking in my opinion. Testing a few coat sizes and colourways were simply too much for them to be bothered with, and this really disappointed me as the brand has such lovely clothes! The staff couldn’t even be bothered to help me (until asked twice) to check whether they had the item in my size online after explaining that I had no connection within the store.

I myself work in British heritage retail once a week, and simply wouldn’t get away with disrespectful customer service like this.

25 November 2025
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Reply from Walker Slater

Good morning,

Thank you for taking the time to tell us about your Walker Slater experience.

We are really glad you had a positive online experience. We are so sorry to hear about your instore experience and know we have passed these comments on and really appreciate you taking the time to let us know.

We really hope we can welcome you instore or online again soon.

Warmest wishes,
Walker Slater

Rated 5 out of 5 stars

Orderd suit to Germany

Orderd to Germany, great service, great product. 10/10 would recommen. Ordered 40L and it does fit like a 98 would in european sizing would. 10/10 would recommend, also fast delivery

26 November 2025
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Reply from Walker Slater

Good afternoon,

Thank you so much for your wonderful review. We really appreciate it. We hope to welcome you back very soon!

Warmest wishes,
Walker Slater

Rated 5 out of 5 stars

Exceptional Quality and Service

This is the second order I have placed and I so happy with the exceptional quality of the products.

25 November 2025
Walker Slater logo

Reply from Walker Slater

Good afternoon,

Thank you so much for your wonderful review. We really appreciate it. We hope to welcome you back very soon!

Warmest wishes,
Walker Slater

Rated 5 out of 5 stars

Beautiful quality and great fit

Beautiful quality and great fit. Couldn't be happier - and I actually came back to buy a second blazer. Shipping was prompt and good, too.

25 November 2025
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Reply from Walker Slater

Good afternoon,

Thank you so much for your wonderful review. We really appreciate it. We hope to welcome you back very soon!

Warmest wishes,
Walker Slater

Rated 5 out of 5 stars

Beautiful quality knitwear

Beautiful quality knitwear. Customer services were great. Returned and exchanged no problem. Ten out of ten.

27 October 2025
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Reply from Walker Slater

Good morning,

Thank you so much for your lovely 5 star review. We are so glad you love your new knitwear and hope to welcome you back very soon.

Warmest wishes,
Walker Slater

Rated 5 out of 5 stars

Five stars for top quality

Five stars for top quality, beautiful colour and super fast delivery. Big recommendation!

28 October 2025
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Reply from Walker Slater

Good afternoon,

Thank you so much for your wonderful review, we really appreciate it and hope to welcome you back very soon.

Warmest wishes,
Walker Slater

Rated 5 out of 5 stars

Beautiful garment

Beautiful garment delivered swiftly and with care. Excellent quality and style.

28 October 2025
Walker Slater logo

Reply from Walker Slater

Good afternoon,

Thank you so much for your wonderful review, we really appreciate it and hope to welcome you back very soon.

Warmest wishes,
Walker Slater

Rated 5 out of 5 stars

Good quality and fast international delivery

The garment (coat) was of good quality, the customer service was excellent, and the international delivery was fast. I will definitely buy from them again.

28 October 2025
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Reply from Walker Slater

Good morning,

Thank you so much for your 5 star review, we really appreciate it and hope to welcome you back very soon.

Warmest wishes,
Walker Slater

Rated 5 out of 5 stars

Great quality clothes and service

Great quality clothes and service. Packaging was very well done and secure. The size guide on the website for different types of clothes is very good, an everything fit perfectly.

28 October 2025
Walker Slater logo

Reply from Walker Slater

Good morning,

Thank you so much for your 5 star review, we really appreciate it and hope to welcome you back very soon.

Warmest wishes,
Walker Slater

Rated 5 out of 5 stars

Excellent Quality Clothing

I really like the quality, design and style of Walker Slater. I have purchased two items from them, a baker boy style cap and a pair of Boyd Trousers.

27 October 2025
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Reply from Walker Slater

Good afternoon,

Thank you so much for your wonderful review, we really appreciate it and hope to welcome you back very soon.

Warmest wishes,
Walker Slater

Rated 5 out of 5 stars

Absolutely fantastic

Absolutely fantastic serves and beautiful quality with a near perfect fit! Always a pleasure to receive such fine clothing.

26 October 2025
Walker Slater logo

Reply from Walker Slater

Good afternoon,

Thank you so much for your wonderful review, we really appreciate it and hope to welcome you back very soon.

Warmest wishes,
Walker Slater

Rated 5 out of 5 stars

Beautiful tweed and well cut suit

Beautiful tweed and well cut suit. I was expecting that the whole product would be produced in UK, but even if the tweed is produced locally the production is done in Portugal.
I am delighted by the quality! Thank uly

26 October 2025
Walker Slater logo

Reply from Walker Slater

Good afternoon,

Thank you so much for your 5 star review, we really appreciate it.

Enjoy your new Walker Slater suit.

Warmest wishes,
Walker Slater

Rated 5 out of 5 stars

Sent via DHL Tuesday, received Wednesday

Classic British style as we like it
Large choice
Hard not to be willing to buy everything

26 October 2025
Walker Slater logo

Reply from Walker Slater

Good afternoon,

Thank you so much for your wonderful review, we really appreciate it and hope to welcome you back very soon.

Warmest wishes,
Walker Slater

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