Wahl (UK) Ltd Reviews 

5* customer service, prompt response to any queries. Product quality is of excellent standards for ease of use, great value for money. Highly recommend this product and the company

nowere near as well made as they used to be ,, when they was wahl usa they was fantastic ,,, i know this because ive been a barber for 27 years so ive used plenty of wahl over the years ,, now there made in europe hungary,, terrible now ,, cheaper materials,,

I purchased a Wahl "Lifeproof" shaver back in March 2020, just over 3 years old.
Unfortunately it just died however It had a 5 year guarantee.
I spoke to Rebecca over email in customer services and she advised on things to do and confirmed that the shaver was faulty so sent out a brand new replacement along with details on recycling the faulty one. Very quickly!

Absolutely top quality service from a well known brand!
Totally happy, I think I must have been unlucky with the shaver as they are literally bulletproof.
This is how big companies should treat their customers, very knowledgable, very empathetic and I am very satisfied!

My Wahl shaver stopped charging spoke to a very friendly agent who sent a prepaid sticker for the post office to return for examination. Posted it off and received a replacement within 3 days. Excellent service and excellent shaver.

I bought last September Extreme Grip 7 in 1 Multigroomer SKU 9893-417.

On the box, written in bold letters, "5 YRS warranty"

In order to attract consumers.

So I bought with trust, and in less than one year, the trimmer blade broke without any accident.

I contacted the customer service officer regarding the above mentioned.

The response was unspeakable so harsh, even though I spoke very positively and politely, said to me "the parts are not included, send pictures to me"

I send her with email, response was "you have to new blade plus postage" I respond to her it is less than one year, if after one year then logically right, please do consider to send me blade with half price, response was only 20%, then I compromise, ok send me then, response from her, " you must pay postage cost"

So I like to advise you, trust not any company and judge not by written on box with big bold letter 5YRS WARRANTY."

These are mirages and deceptions.

With peace

Won’t charge up anymore after 3 months use. I can leave it charged up all day and would be lucky to get 5 mins. Also I’ve only been using this once a week. Had to get rid of my Braun clipper after a good 4 years, I could also use my old one plugged in. Not with this Wehl replacement. Very disappointed.

Amazing products and fabulous customer service. I bought a hair clipper in 2021 and recently I found the blades are a bit loose, so I emailed customer service just to enquire about the warranty. "Rebecca" replied and emailed me a return label to send it back to them and they will assess what needs to be done either to repair or replace it.

In 3-4 days, I found a parcel with my hair clipper like NEW with oil and brush and all free of charger.

This is what I call an amazing after-sale support, everything went very smoothly. From now on, I am a WAHL customer.

My Wahl Aqua Blade 20-in-1 Beard and Stubble Multigroomer stopped working, so contacted customer support who were very helpful. Rebecca from the customer support team imediatelly collected all the information about the faulty product and processed a replacement of the product in no time. Will definitely buy Wahl products henceforth.

Worked great for a discount pair of clippers.

I had a budget clipper for 11 quids, it had a 3 years warranty on the box, it failed after 2 years and WAHL customer support were more than amazing responding quickly and sending an replacement.

Trimmer stopped charging after a couple of months. Would expect better for an £80 trimmer. Customer service team helped me and sent a replacement. Thanks.

Hi had a problem with a product that I received as a gift at Christmas but didn't open until mid March. Contacted the company and there was no problem re either the tine lag or the fact I had no receipt as it was s gift. After my initial contact, life took over and wait for it.... THEY contacted ME to ask if I still wanted to continue with the process. Over the years I have dealt lots of "helplines" who seem to have an aim of getting rid of me by making everything as difficult as possible but here the approach was to actually help. Can't praise them enough!

Generous response
The shaver I bought over 2 years ago stopped charging so I returned for repair expecting to pay but no, a brand new replacement arrived!

Bought WAHL hair clipers from shop and they Reduced to clear and now I understand why! Ive been bald for 20 years and using electric shavers for head and beard. This has to be worst purchase I've ever made! the supposed safety guard is awfull. if metal trimmer blade touches your skin its instant cuts everywhere! Ive tried to use a few times and always end up with nicks and cuts, now ive got a gash over 1cm wide! Definitely not safe to use, not a good product, straight in the bin. Sorry but i will never buy this brand again.

Having been impressed by the Wahl hair clippers I bought during the lockdowns, I thought I would try one of their electric shavers. That was also impressive but I had a doubt about it being waterproof and showerproof. Sent an enquiry and it was answered quickly and comprehensively by Rebecca. Yes to both waterproof and showerproof. When so many big companies let themselves down with poor customer support, this was excellent.

I have purchased 2 wahl hair clippers in the past couple of years one stopped working after using it once, the other is faulty straight out of the box. I dismantled the first one and the switch is really cheap and the wires are not even soldered to it they just slot in the hole either end of the switch. Not fit for purpose should not even be manufactured in the first place.

Called in on Thursday in the i off chance that I can get my Aqua clippers repaired - bought in May 2022. Was politely told to follow instructions on email sent which was immediately sent after call and was then told I would receive a completely new one in the post - that arrived Saturday / Rebecca was so helpful and What a great service . I’m in sales myself so I know what is required to retain customers - great products, great after sales service !

Excellent service from start to finish highley recommended.

The haircut is by far the world's greatest disaster if you can charge it which is a mission in it self . Nesal thing went it the bin pure poo and the trimmer lost a tooth so it cut you .I thought these was the best,speak to a barber they know better