Wacoal Reviews 

I wish I read reviews before buying from this company.
They must be seconds!!

Very Disappointed with Wacoal – Poor Quality and Terrible Customer Service

I purchased two bras from Wacoal and couldn’t be more disappointed. The underwire started sticking out and actually jabbed into my side, causing pain and making the bra impossible to wear. For a brand that charges premium prices, I expected much better quality and comfort.

What made this experience even worse was dealing with customer service. When I contacted them for help, I was told they couldn’t accept the bras back because they had been worn. How was I supposed to know the underwire would dig into my side and hurt me without wearing them? It’s ridiculous to expect customers to keep a product that causes them pain simply because they had to wear it to discover the problem.

I am now out over $100 for two bras that I can’t even wear, and Wacoal has done nothing to make the situation right. Their lack of concern for their customers and unwillingness to stand behind their products are extremely disappointing.

I will not be purchasing from Wacoal again. If you’re spending your hard-earned money on bras, you deserve quality products and customer service that actually cares when something goes wrong. Based on my experience, I would not recommend Wacoal. Save your money and shop elsewhere!

I paid over $70 for a bra from Wacoal, it fits well and seems like a good sturdy bra. But after only a few months the eyelet came loose then came out. When I asked for a replacement bra, they said my ONLY option was to return the broken bra for credit. I've recently lost a lot of weight so at the moment, this is the only bra that fits me. I can't return it without a replacement! After paying so much for a bra, they should be far more flexible on their returns. I'll never order from them again.

Zero customer support. Obvious or, one has to wear a bra to figure out if it is a right fit. At $100/bra they only allow refunds with all the tags in place, which is completely impractical. I measured as per sizing instructions and the order I recieved did not fit... Way too big, in fact. Would not trust this company with my hard earned money again.

despite two chats online and assurance that I would receive a credit card refund, I have now received a store credit; I cannot use because I need a bra in the return size with a shorter center gore; I ordered the one the first chat person told me was the shortest in my size; its band size is smaller because it is not available in larger size; too small around; there are no more choices in the largest size with a shorter center gore; the underwires protrude out in the center; I kept the one I opened and returned the second one of the same style and color in its original unopened plastic bag; I have now looked through the rest of the website offerings; I am too large; also, second chat could not find order; I gave them tracking number; then they found it

Truly outdated horrible return policy, they don’t pay for returns or even offer standard return price. I had to pay 30 dollars to ship my return to them. I will never buy from this brand again, it’s a shame because they are comfortable bras, but you can’t offer online shopping, especially for bras, and make people pay exorbitant prices to make returns. This is a big company too, not some small boutique business. I feel completely ripped off and foolish for ordering from them,

I have many Wacoal bras, but can’t wear any of except for the bra that I bought a month ago. The underwire always pokes through. I wash them clasped and in a lingerie bag. As much as is charged for these bras, this should not happen to every bra.

A terrible experience. I ordered two bras from Wacoal and both arrived deeply and permanently creased, as though they’d been crushed under something heavy. I contacted customer service and provided photos. I was advised to try them on to “see if the creases would naturally smooth out,” and even to wash them. After going through all that effort—for two brand-new, expensive bras—they were still badly creased.

I followed up with additional photos, as requested, only to be told they found “no indication of a manufacturer’s defect.” I was instructed to return them at my own expense, paid $22 in shipping, and still have not received a refund for the bras. This entire experience has been time-consuming, frustrating, and frankly insulting. Shame on Wacoal for treating a loyal customer this way. I am appalled—and no longer a customer.

Like many others here, my bra arrived and did not fit at all. I even went to a store that carried the brand to try the fit and the one that arrived fit completely differently. I tried to return it, but they want you to pay for the shipping of the return, which costs as much as the bra!!! If your fit is going to be completely unpredictable, you can't charge people to return items!!! They don't care if their customers are happy so don't give them your money.

I reached out to this company multiple times regarding some issues I was having placing an order. They ignored all of my messages and never responded to me. They lost my business because of this. I would have been a customer if they had responded, but they’re obviously not hurting for business. My recommendation would be to buy from a company who cares more about their customers and isn’t so rude.

I ordered a navy bra 38C, and received a beige bra in 40C, different style. The cardboard tag said 38C and the sewn in tag said 40C with the wrong color, size and style. First customer service agent sounded like she was taking the call from a bathroom with kids screaming in the background. I asked to speak to a supervisor, and had to wait until the next day for her to call me back.
I asked if I could get the style I ordered in a dark color in the correct size with the original sale price, since they sent me the wrong one, and I was told what I ordered was out of stock, and they couldn't substitute any other colors. I would have to pay full price even though it was their mistake. I won't be buying this brand ever again. Poor customer service and a waste of my time.

Really good service, and products at Wacoal UK. I'm impressed and appreciative!

I ordered 3 bras in my normal size and was surprised they were too small when they arrived. Since I had tried wearing one of them, I just sent 2 of the bras never worn with tags still on back following their return instructions. I did receive confirmation from Wacoal America that they received my return of both bras within a few days on April 18, 2025. Wacoal claims they did not receive the return order on the date their own email reflected.
Wacoal's return process is anything but easy! Getting them to process the credit in a timely manner has been difficult and upsetting. When I called to ask when i would receive a credit, they told me it takes up to 10 business days from date of receipt. This detail is not provided on their return instructions. If I had known this, I never would have ordered replacement bras and paid for them after sending the bras that did not fit back. By the way, the new order was processed, delivered and paid for within 4-5 days!
Nevertheless, I waited and after 4 business days, I got an email from Wacoal saying THEY ONLY APPLIED CREDIT FOR ONE BRA.. I called & spoke to Christy who said she believed me that the bras, were in the same order and the same packaging, had never been worn and she would push through the credit that could take a few days. At this time, I am still waiting for the credit they claim they did apply to show up on my credit card and for the new credit that Christy said she was pushing through to be confirmed. This whole process was not easy and quite unpleasant and I provided this feedback to them in email and on the phone. Between the bras running small and the return process being lengthily and not going smoothly, I would not do business with this company again.

After purchasing 3 bras from this website I then took a look at the reviews and started to worry. The bras arrived within 5 days and sadly didn’t fit. I’d noted how people complained about returns and refunds so I packed the bras up, sent them off and 3 days later I have my refund!! Sterling services but a shame the bras didn’t fit!! Highly recommend this company

I ordered a sports bra through their website, to Canada. It did not fit, so I followed the instructions for the return only to find out that the shipping cost is on ME! :( I was quoted $80 cheapest to send back ONE BRA worth just above that. I tried to contact support to ask for a prepaid shipping label (which most companies provide for FREE) and was told it's their policy, I'm out of luck, and when I asked to speak to someone higher they disconnected my chat. Can't get through by phone to their support number, ever, as it's always busy. Not even an option to wait or be placed on hold. For 2025, this is such a crusty, archaic way to treat your customers. I absolutely DO NOT recommend purchasing from their website, as unless the bra fits and you love it, you'll be out of pocked the cost of the bra just to send it back to them, and they will ignore you.

Ordered from this company for the first time in December of 2024, and they sent two bras that were allegedly 34 band size, which I had measured myself for multiple times before ordering just to make sure, because I thought I was a 36 and was mistaken.
These bras were so tight I ended up getting extenders because I wanted them to work. They still didn't fit right. The material felt worse than my cheap Amazon nursing bras. So I sent them back, fully willing to use my refund to purchase a larger size. I had washed the bras before sending them back, and got confirmation that they had been received, but no email after until I contacted them, and suddenly they can't send any refund at all because of "bad odor". One bra hadn't even been worn and the other had been tried on, washed, and sent back.
Even if that was the case, fine, but I hadn't received any email saying anything about not getting a refund until I had to contact them myself.

I hate giving 1 star reviews. I always try to find something good to say, but I can't about this company. You're better off finding somewhere else to buy bras. I wish I had seen this website sooner so I wouldn't be out 75 dollars on bras with bad material that didn't fit.

I ordered from Wacoal for the first time and when the bras arrived, they were smaller than marked and the material felt cheap and uncomfortable to the touch. I was so unimpressed given the purchase price and the brand reputation and I didn't want to do business with them anymore, so I returned the bras and it cost me nearly $30 in shipping. I would never recommend shopping at Wacoal. If they are not your thing, it will cost you at least $30 (within Canada) to find that out. That's a great way to make sure first time customers become "never again" customers. You can't try anything new without paying some kind of fee.

Have been purchasing bras from this company for 15 years. Always the same size. Band size I order is 32. Actual band size of the last bra I ordered is a 34. I cant even wear it. Will not be ordering from Wacoal again.

Awesome delivery speed thank u

The wire broke in one of the sports bra I purchased from Wacoal. The initial customer service rep I spoke with on 11/9 told me to return it and that I would get store credit to purchase a new one. After waiting a few weeks for my store credit I call again today and am told that I won't receive a refund or replacement because I had purchased over 3 months ago. This was never communicated to me. They received my return on 11/13. I was quite clear with the customer service rep when the bra was purchased and she even looked up the order number and told me it was fine since it is a quality issue. I also have several others of the same bra which are older and held up just fine so clearly this one must have had a defective wire. I am not happy with company's customer service and their communication and feel that I was misled. They do not stand behind their products. I will not buy from them again.