Vytalise Reviews 

1,490
•
TrustScore 4 out of 5

4.0

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Rated 5 out of 5 stars

When two other companies had already let me down, this company came up trumps with excellent customer service and a speedy delivery...all at a cheaper price. Highly recommended, i will use again!

Rated 5 out of 5 stars

Nicely packed . Delivery by Post Office services which is a better service that others . Also arrived quickly . Item cost was competitive.

Rated 1 out of 5 stars

Very poor customer service. I received the wrong item, but they kept insisting that it was the correct one, despite me explaining that it clearly wasn’t. My request for the correct item was ignore... See more

Company replied

Rated 5 out of 5 stars

Literally cant believe how quickly my order arrived. ordered about midday and they arrived by 1pm the next day. Just over 24 hours to deliver after ordering which was very unexpected. Havent used the... See more

Company details

  1. Vitamin and Supplements Store
  2. Fitness and Nutrition Service

Written by the company

Vytalise is a UK-based, family-run wellbeing company providing high-quality vitamins, supplements, and health products across the UK and Europe. Trusted by over 500,000 customers since 2009, we stock leading brands including Nordic Naturals, MaryRuth’s, NOW Foods, Life Extension, Jarrow Formulas, Doctor’s Best, and more. We specialise in trusted vitamins, supplements and minerals, including vitamin D, vitamin D3, immune support, and everyday health essentials. Orders are dispatched daily from our UK distribution centre for fast, reliable delivery


Contact info

4.0

Great

TrustScore 4 out of 5

1K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 44% of negative reviews

Typically replies within 48 hours

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4.0

All reviews

(1,490)

36 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service and site

Great service and site, easy to find what I was looking for, good product and prices, very fast delivery, and keep informed by email. Will be buying from in the future.

5 July 2026
Unprompted review
Rated 1 out of 5 stars

Poor Service

I have been a loyal customer for many years, and I was disappointed to discover that I was charged twice for a single product. I did not place an order for two items, and it appears there was an error in the billing. Now, I am being asked to pay for both items and to go through a lengthy process to return one for a refund. I find this situation quite frustrating and inconvenient, especially given my long-standing relationship with your company.

29 June 2026
Unprompted review
Rated 1 out of 5 stars

I had to pay them twice

I had to pay them twice, second time without discount, cause their system sent by default my billing address same as my shipping one, which I tiped MANUALLY FOR SURE NOT TO BE THE SAME! Anyway, their team took a piss on me, so I paid twice. Even if it is some misunderstanding and I got refund by any chance, the experience is very annoying and lead me to nervous breakdown durnig the day at work! I needed this suplements before my blood test, not neglecting me😡

19 May 2026
Unprompted review
Rated 5 out of 5 stars

Excellent all round service

Tablets were dispatched very quickly and postage by Royal Mail was excellent first time of using Bigvits and if this a example of what I can expect I will definitely be back

28 April 2026
Unprompted review
Rated 5 out of 5 stars

Very quick delivery

Literally cant believe how quickly my order arrived. ordered about midday and they arrived by 1pm the next day. Just over 24 hours to deliver after ordering which was very unexpected. Havent used the vitamins yet but Im very impressed with the speedy delivery and service. Thanks!

9 January 2026
Unprompted review
Rated 5 out of 5 stars

probiotics at a great price & delivered quickly

I ordered some probiotics at a great price. I expected they would either arrive over the weekend or next week, at the earliest. I was thrilled when I received a notification from Royal Mail that they would arrive today. Less than 48 hours after making my purchase the items were delivered.

12 September 2025
Unprompted review
Rated 1 out of 5 stars

Very disappointed

Very disappointed .
I paid for two bottles of magnesium Glycinate and only received one ! I feel cheated !
I tried calling them but in vain .I emailed and no response whatsoever.
I have always used Iherb and never had an issue .
Will never use bigvits again .
Poor customer service and unfortunately I can’t trust them again .

4 August 2025
Unprompted review
Rated 5 out of 5 stars

Arrived in 26 hours.

Ordered on 7th July - arrived 26 hours later by good old Royal Mail.
Just when you thought no one could do this anymore! Prices are not bad either.

Thank you.

8 July 2025
Unprompted review
Rated 1 out of 5 stars

ordered with the wrong delivery address…

ordered with the wrong delivery address by mistake. This can happen sometimes when a previous address is kept on the system. I requested a cancellation so I could re-order to the correct delivery address. Seller deliberately refused cancellation and shipped anyway. There is no chance this was accidental, as I made an immediate cancellation request at the weekend, and the seller decided to ignore his and ship on Monday. A request to cancel & re-order with an alternative delivery address is a reasonable one, and the decision to refuse this and ship anyway to the wrong address is nothing but poor customer service. How to improve? Be more responsive to customer requests especially when they are entirely reasonable!

23 December 2024
Unprompted review
Rated 5 out of 5 stars

Great company

Great company, I have been ordering from them for more than a year. Prices are great, their delivery processing is on par with the best, always very quick and accurate (no incorrect/missing items). Highly recommended.

24 June 2024
Unprompted review
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Reply from Vytalise

Thanks for sharing your 5* feedback, it's great to hear you are happy with our service, products and delivery and we look forward to welcoming you back in the future.

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