Vyne Reviews 1,375

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 367 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the ease of the online ordering process and the helpfulness of the staff, who are described as friendly and knowledgeable. Many people highlight the swift and efficient delivery service, often receiving their orders quickly, sometimes even next day, and appreciate the clear communication regarding order status. The quality of the products and the overall service are frequently commended, with consumers finding the website easy to navigate and the company reliable for their medical supply needs. However, some customers experienced issues with delivery times, noting delays or problems with the courier service used. A few other people also felt that certain products were not suitable, such as a leg bag being too short or colostomy bags being of poor quality compared to alternatives. There were also instances where a specific product became unavailable, leading some to seek alternative suppliers.

What people talk about most

Delivery service

People report positive experiences with delivery service, consistently praising the speed and efficiency of... See more

Product

Customers consistently note positive experiences with product quality, value, and effectiveness, with many... See more

Service

Reviewers highlight positive aspects of service, consistently praising its excellence and efficiency.... See more

Order

Consumers find the ordering process to be positive, with many reviewers highlighting the ease of placing... See more

Quality

Clients share positive opinions on quality, with many reviewers praising the good quality products, excellent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Vyne have been supplying me with all of my suprapubic catheter supplies for a couple of years now and I can't fault them. Online orders are easy to complete (even for an oldie like me!) and if you ca... See more

Rated 5 out of 5 stars

I first became aware of Vyne when my elderly dad was sent home from hospital with a catheter in situ in March. I can’t speak highly enough of them. I phone each month to place dads prescription order... See more

Rated 5 out of 5 stars

Came across this company while searching for a product online. Very easy website to find your way round. Particularly loved the fact you were asked preset questions about why you wanted the prod... See more

Rated 5 out of 5 stars

I can't praise Vyne enough as my experience so far has been faultless. Great communication regarding deliveries and items arrive in good time. I received a follow up call from Holly to check if I had... See more


Company details

  1. Medical Equipment Supplier
  2. Medical Supply Store

Written by the company

We are the healthcare service grown for you. Order your prescriptions and buy your continence and ostomy products, all in one place, delivered directly to your door.

Here's a few reasons to like Vyne...

Written by the company

Vyne Shop
Home to the UK’s largest range of medical devices, available to buy online, all available with next day delivery.
Vyne Prescriptions
We can also fulfil your prescribed continence and stoma products, delivering them directly to your door.
Years of specialist experience
Offering decades of experience from our team of specialist nurses and healthcare professionals.
Dedicated customer support
We’re specialist at what we do, and we’re always here to help.

Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

5-star
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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 90% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Helpful

Very quickly dispensed
Delivered according to my delivery instructions
Always courteous and helpful with ordering

16 February 2026
Rated 5 out of 5 stars

I can't praise Vyne enough as my…

I can't praise Vyne enough as my experience so far has been faultless. Great communication regarding deliveries and items arrive in good time. I received a follow up call from Holly to check if I had received my orders. Really like the app as well.

5 February 2026
Rated 4 out of 5 stars

Very pleased with Vynes service

Very pleased with Vynes service, but disappointed with the Ugo night urine bag stand. The bag is very difficult to attach to the bag pegs. Conversely it detaches from the bag with the slightest upward pull. I have to secure the bag to the stand with bulldog clips otherwise it’s on the floor in the morning
NOT RECOMMENDED

2 February 2026

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