Vyjoy Reviews 

503
TrustScore 1.5 out of 5

1.7

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Review summary

Created with AI, based on recent reviews

Looking at 53 reviews, most reviewers were let down by their experience overall. Many customers reported significant issues with their orders, including items not arriving, incorrect products being sent, or receiving products that were not as advertised. Reviewers also frequently mentioned that the products received were of poor quality or did not function as expected, often describing them as A common complaint was the inability to contact the company, with numerous emails and messages going unanswered. This lack of communication extended to refund requests, as many customers struggled to get a response or receive their money back for undelivered or faulty items. Some people also felt that there were issues with practices, such as changing return addresses or adding extra items to orders.

What people talk about most

Order

Reviewers express significant dissatisfaction with their orders, frequently reporting that items never... See more

Product

People report negative experiences with product, often receiving items that are not as advertised or are of... See more

Customer communications

Clients share negative opinions on contact, with many reviewers reporting significant difficulties reaching... See more

Response time

Reviewers highlight negative aspects of response time, with many customers reporting a lack of communication... See more

Refund

Customers consistently note negative experiences with refund, often reporting no reply from customer service... See more

Reviews shaping this summary

Rated 2 out of 5 stars

As per usual, product advertised on the internet, absolute rubbish, these companies have people that can jazz up any advert/video to make things look good

Rated 1 out of 5 stars

Weak metal handle on the aerator sheared after just 4 hours of use. The foot plate is strong and robust but then unequal torque from the soil vacuum on use transfers to the weakest point! The t juncti... See more

Company replied

Rated 1 out of 5 stars

I ordred an item on the 3rd August,and on the 9th i recieved a message item on its way but until 15th nothing delivered,as i purchased through kalana i made a complain and the funds were refuned toda... See more

Rated 1 out of 5 stars

I ordered 1 magnetic fly threader for fishing they sent and charged for 3. When they arrived... As a seasoned fly Fisherman I find this line thread device useless. Despite several attempts... See more

Company replied


Company details


Contact info

1.7

Bad

TrustScore 1.5 out of 5

503 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 19% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.7

All reviews

(503)

49 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Ordered ages ago

Ordered ages ago, no sign and wont answer ny email 30 quid gone. Scammers

9 June 2026
Unprompted review
Vyjoy logo

Reply from Vyjoy

Dear customer,
We’re sorry for the inconvenience you experienced with your order and the lack of timely support.
Our team has reviewed your case and will be reaching out to you directly to resolve this matter as quickly as possible. Thank you for your patience.
Customer Service Team

Rated 3 out of 5 stars

I have already posted a negative review…

I have already posted a negative review about vyjoy having been unable to contact them following numerous emails I am happy to report that vyjoy has now rectified my problem although it has taken some time but it is to my complete satisfaction

5 April 2026
Unprompted review
Vyjoy logo

Reply from Vyjoy

Dear customer,
Thank you so much for taking the time to leave us a review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team

Rated 1 out of 5 stars

Fake rose quartz roller ball and chemicals instead of castor oil

I ordered 3 100% organic castor oil with rose quartz roller ball, and I received was 3 bottles of a cocktail of synthetic chemicals with a plastic roller. They don’t answer emails so I threw them straight in the bin where they belong. Beyond disgusted. This company needs to be prosecuted for false advertising. Fuming, just wish I’d seen the reviews for these dishonest lying people first.

9 May 2026
Unprompted review
Vyjoy logo

Reply from Vyjoy

Dear customer,
We’re sorry for the inconvenience you experienced with your order and the lack of timely support.
Our team has reviewed your case and will be reaching out to you directly to resolve this matter as quickly as possible. Thank you for your patience.
Customer Service Team

Rated 1 out of 5 stars

I ordered and received 3 magnet fly…

I ordered and received 3 magnet fly trying machine. They look the part but unfortunately a compleat waste of money. There is no user guide. Which renders them useless. I have emailed them and sent messages. No reply. There is no phone number to ring. Stay well clear. Before you reply saying you can't do anything without a order number hear it is
940449
My phone number is
07401002076

2 May 2026
Unprompted review
Vyjoy logo

Reply from Vyjoy

Dear customer,
We’re sorry for the inconvenience caused.
We’re unable to locate your order based on the review alone. Please contact us at beem81591@gmail.com with your order number, name, and email address so we can assist you in checking the delivery status and provide a solution.
Customer Service Team

Rated 4 out of 5 stars

Knot tire

I feel with any item the company could send instructions

29 April 2026
Unprompted review
Vyjoy logo

Reply from Vyjoy

Dear customer,
Thank you so much for taking the time to leave us a good review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team

Rated 1 out of 5 stars

Ordered 100% Organic castor oil with a…

Ordered 100% Organic castor oil with a rose quartz roller. I received glycerine with a plastic roller. No reply from customer service when requested a full refund. Avoid this company total scam.

29 April 2026
Unprompted review
Vyjoy logo

Reply from Vyjoy

Dear customer,
We’re sorry for the inconvenience caused.
We’re unable to locate your order based on the review alone. Please contact us at beem81591@gmail.com with your order number, name, and email address so we can assist you in checking the delivery status and provide a solution.
Customer Service Team

Rated 1 out of 5 stars

I ordered 1 magnetic fly threader for…

I ordered 1 magnetic fly threader for fishing they sent and charged for 3.
When they arrived...
As a seasoned fly Fisherman I find this line thread device useless.
Despite several attempts to make sense of this gadget the magnet will not secure the fly for threading also the magnet refuse to stay in place.
It looked too good to be true; Alas it has proved to be so.
Please send details for return & Refund.
Thank you 🎣

I have attempted to contact this elusive comp on 7 different occasions..email etc over this last week;
No response.
I would not touch them with a 13 foot spinning rod.

Yahoo Mail: Search, organise, conquer

21 April 2026
Unprompted review
Vyjoy logo

Reply from Vyjoy

Dear customer,
We’re sorry for the inconvenience caused.
We’re unable to locate your order based on the review alone. Please contact us at beem81591@gmail.com with your order number, name, and email address so we can assist you in checking the delivery status and provide a solution.
Customer Service Team

Rated 1 out of 5 stars

TOTAL SCAM

Ordered 3 clay cloths for my car, took weeks to arrive, definitely NOT what was advertised, these look like they where made by a drunk blind man, obviously another Chinese scam, Advertised using someone else’s advert, arrived in a clear plastic bag not the storage container in the advert, now to start the long process to get my money back
DO NOT USE THIS COMPANY, total scammers

18 April 2026
Unprompted review
Vyjoy logo

Reply from Vyjoy

Dear customer,
We’re sorry for the inconvenience you experienced with your order and the lack of timely support.
Our team has reviewed your case and will be reaching out to you directly to resolve this matter as quickly as possible. Thank you for your patience.
Customer Service Team

Rated 5 out of 5 stars

Don’t believe everything you read.

I ordered a clay cloth that was on a Facebook ad. After reading the reviews I was sceptical it would even turn up. 1 week later and my item was delivered and exactly as described. Excellent service and value for money. Thank you.

17 April 2026
Unprompted review
Vyjoy logo

Reply from Vyjoy

Dear customer,
Thank you so much for taking the time to leave us a good review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team

Rated 1 out of 5 stars

Weak metal handle on the aerator…

Weak metal handle on the aerator sheared after just 4 hours of use. The foot plate is strong and robust but then unequal torque from the soil vacuum on use transfers to the weakest point! The t junction area leading to a sheared handle. As a grassland engineer I recommend aeration but this could be a waste of money 7bkess you only have 100 Sam lawn for low use

6 April 2026
Unprompted review
Vyjoy logo

Reply from Vyjoy

Dear customer,
We’re sorry for the inconvenience caused.
We’re unable to locate your order based on the review alone. Please contact us at beem81591@gmail.com with your order number, name, and email address so we can assist you in checking the delivery status and provide a solution.
Customer Service Team

Rated 1 out of 5 stars

solar water fountain

Bought a solar water fountain. Nothing like the website. Tiny and zero power. Complete waste of time and money.

7 April 2026
Unprompted review
Vyjoy logo

Reply from Vyjoy

Dear customer,
We’re sorry for the inconvenience caused.
We’re unable to locate your order based on the review alone. Please contact us at beem81591@gmail.com with your order number, name, and email address so we can assist you in checking the delivery status and provide a solution.
Customer Service Team

Rated 1 out of 5 stars

Be very wary of this fraudulent…

Be very wary of this fraudulent business. You add an item to the basket and it adds the postage (understandable) but when it processes the order another item has automatically appeared. You do not see the total until you have submitted the order. Now radio silence and they refuse to respond to any of my emails. FRAUDSTERS! Do not order anything from these crooks

30 March 2026
Unprompted review
Rated 1 out of 5 stars

No Response

Same as many people here, saw a product they were advertising, bought it, recieved it, its junk. Contacted to send back for a refund and absolutely no response. Fortunately purchased via Klarna so payments now suspended until they respond

25 March 2026
Unprompted review
Rated 1 out of 5 stars

Terrible Chinese company

Terrible Chinese company. Advertises as uk based …. Not so. Ordered bathroom shelves designed to stick to wall by suckers. Didn’t work. Returns address was Uk so I immediately returned only to see the site change its returns address to a Chinese one after I contacted them. Fortunately had already sent and got a screenshot of their returns policy and addresses before they could do it. Do not use con artists. Item also took weeks to arrive

2 January 2026
Unprompted review
Rated 1 out of 5 stars

Disgraceful write review…

Ive only gave one star to write review or I couldn't. Absolute disgrace of a company. Goods not delivered, thankfully my bank have sent money back to me and are now disputing them. Beware do not order

5 January 2026
Unprompted review
Rated 1 out of 5 stars

Absolutely appalling Company

Absolutely appalling to deal with, items ordered in November and still not arrived. , I did contact said company for which I had a reply stating that my item had been delivered to safe place..In Ireland.! I live in the UK. I pointed this out in a further emails but what a surprise there’s been no response. Makes me so mad that these companies are allowed to operate.

12 November 2025
Unprompted review

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