Vusevapor Reviews 

446
•
TrustScore 1 out of 5

1.1

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Review summary

Created with AI, based on recent reviews

Looking at 37 reviews, most reviewers were let down by their experience overall. Many people heavily complained that the replacement pods frequently leak, taste burnt, or stop working entirely before running out of liquid, making them completely unreliable for daily use. Consumers also mentioned that the expensive prices are simply not worth the terrible quality and constant manufacturing defects encountered day after day. Some reviewers were not happy with the unhelpful customer service when trying to resolve these frustrating product issues. Buyers additionally noted that reaching out to support led to repetitive questions without receiving any meaningful help, valid solutions, or proper refunds.

What people talk about most

Product

Clients share profound dissatisfaction regarding the product, reporting that numerous pods frequently stop... See more

Quality

Reviewers highlight negative aspects of quality, expressing deep frustration with widespread manufacturing... See more

Price

Users describe widespread dissatisfaction regarding the high cost and poor value of the pods. Consumers... See more

Customer service

Customers consistently note dissatisfaction with customer service, highlighting repetitive questions and a... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Just switched to Vuse (because of myblu discontinuance) within the past 3 weeks and VERY DISAPPOINTED! I chose this brand because of the sales pitch that the pod prices were higher but the pods l... See more

Rated 1 out of 5 stars

Been a long time Vuse customer, started buying from them back when they were called Vype in the Uk and they used to be incredible- great flavours, consistent experience and value for money. The trou... See more

Rated 1 out of 5 stars

I’m so fed up with Vuse Alto, I contacted them a few weeks ago about leaking/ bubbling pods,they sent me coupons for BOGO unfortunately, same issues and a few pods would just stop working. I thought i... See more

Rated 1 out of 5 stars

I'd give zero stars if I could. After 2 yrs trouble free subscription ordering they sent the wrong vape refills. 3 wks later & I'm still waiting for a refund. Customer service is beyond the pale & use... See more


Company details

  1. Vaporizer Store
  2. also in
  3. Electronic Cigarette Store
  4. Tobacco Shop

Information provided by various external sources

Shop Vuse Vapor for the best vape pens, e-liquid, kits, cartridges, tanks, flavors and more. Find high quality vaping devices based on nicotine level, vape pen style etc. Reimagine Vapor.


Contact info

1.1

Bad

TrustScore 1 out of 5

446 reviews

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No history of asking for reviews

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1.1

All reviews

(446)

38 reviews in the last 12 months

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Rated 1 out of 5 stars

Been a long time Vuse customer

Been a long time Vuse customer, started buying from them back when they were called Vype in the Uk and they used to be incredible- great flavours, consistent experience and value for money.
The trouble started when the original company was bought by BAT and the name changed to Vuse, things have gone rapidly downhill since then and the quality is now, quite frankly, garbage. Every single flavour tastes disgusting with a weird chemical aftertaste, their 'improved' devices aren't a patch on the old ePens and make a weird humming noise when you use them.
Needless to say I'm not going to be buying any more. It's a real shame that BAT have run what was a great little startup into the ground.

30 April 2026
Unprompted review
Rated 2 out of 5 stars

They used to work well up to about six…

They used to work well up to about six months ago. I don’t know what changed, but the battery is hardly hold a charge. I’ve even had a few that just stopped working and would not take a charge at all. Whatever they changed. They screwed up big-time.

3 January 2026
Unprompted review
Rated 2 out of 5 stars

I’ve been using vise a few years now

I’ve been using vise a few years now. They have the worst app I’ve ever used. You can have everything saved on your phone and it will still say invalid. Then when you trying to change the password it never work. You call them they never open. I emailed them no response. But they want you to buy their product? It’s a scam. Why can’t you buy single pods? If they do have single pods the store charges $20 for 1? But if you buy two it’s 18? Good luck login in to their account to get any discount. If you get in once you lucky! Then when you actually do buy a cartridge? Its dark brown blackish! Stale and doesn’t work right in the wand. No refund! I like vuse and I’ve spent a lot of money buying it? I’m starting to think I should move on to something else? Because vuse dgaf about the customer they just want your money!

26 December 2025
Unprompted review
Rated 1 out of 5 stars

GARBAGE

GARBAGE. If I could give it negative stars I would. I go and buy 2 pods of golden tobacco. BOTH are faulty. Neither works at all. Barely smokes. Can't get a hit. Go buy more NOTHING. Dark brown OLD stock I'm guessing. I don't know. I wasted 50 BUCKS and had to go to work super pissed with ZERO nicotine. Later couldn't get my money back can't exchange. PATHETIC. GARBAGE TRASH. save yourself some pain and buy an actual battery unit and get your own juice. They corner the market then $hit on everyone. Classic capitalism failure.

5 December 2025
Unprompted review
Rated 1 out of 5 stars

An absolute rip off

An absolute rip off. I just want my hard earned money back. This company is trash and so is their product. Do not support or give them your business unless you like paying for defective products.

6 December 2025
Unprompted review
Rated 1 out of 5 stars

Fed up!

I’m so fed up with Vuse Alto, I contacted them a few weeks ago about leaking/ bubbling pods,they sent me coupons for BOGO unfortunately, same issues and a few pods would just stop working. I thought it might be my battery, got a new one & more pods, charged the battery it worked fine but then I wouldn’t get a hit. The price isn’t worth the aggravation!

12 November 2025
Unprompted review
Rated 1 out of 5 stars

I'd give zero stars if I could

I'd give zero stars if I could. After 2 yrs trouble free subscription ordering they sent the wrong vape refills. 3 wks later & I'm still waiting for a refund. Customer service is beyond the pale & useless. Repeat emails & a phone call have produced nothing but excuses & no refund. Latest in the saga is my name doesn't match with the website so I need to create a new account. Stalling tactics that beggars believe! Next stop trading standards

7 October 2025
Unprompted review
Rated 1 out of 5 stars

Taste was nothing like mango

Taste was nothing like mango..in fact it tastes like a dirty ashtray flavour..I contacted customer service 3 times over September period they..let me down didn't get back to me.very frustrating.I fine anything like this quite stressful..can't understand why they didn't make it right with me???

4 October 2025
Unprompted review
Rated 1 out of 5 stars

1 pod lasts about 3-4 hours of moderate…

1 pod lasts about 3-4 hours of moderate usage . TOTAL WASTE OF MONEY !!!! Shame on you RJR for out sourcing this to BAT in the UK , calling it YOUR product . And , that's if the pod works at all full right out of the box ... WAyyyyyyy OVER PRICED as well ..

12 September 2025
Unprompted review

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