Vuori Reviews 

136
TrustScore 2 out of 5

2.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 51 reviews, most reviewers were unhappy with their experience overall. Customers struggled significantly with customer support, frequently noting extremely long response times, automated replies, and unhelpful communication when trying to resolve urgent issues. Consumers also experienced frustrating return processes and poor product durability, reporting items that quickly tore, developed unexpected holes, or arrived completely damaged with noticeable defects. The minority of people were satisfied with the comfortable clothing, praising the soft materials, great overall fit, and appealing color selections available. Some reviewers additionally shared pleasant shopping experiences and remarkably helpful customer service interactions that quickly resolved their ongoing concerns.

What people talk about most

Product

Customers consistently note ambiguous experiences with product quality, often praising the soft materials,... See more

Customer service

Reviewers express strong dissatisfaction regarding customer service, highlighting long response times,... See more

Quality

Reviewers highlight ambiguous aspects of quality, expressing mixed opinions on the materials and... See more

Response time

Users describe profound dissatisfaction with response time, highlighting that it takes weeks to receive any... See more

Return policy

Customers expressed deep frustration and dissatisfaction regarding the return policy, highlighting a clunky... See more

Reviews shaping this summary

Rated 2 out of 5 stars

If they want to be seen as a premium athleisure brand, they need to sort out their returns and refunds. My wife bought some items and whilst nice, she had to send some of the products back by Vuori's... See more

Rated 2 out of 5 stars

Not too honest concerning 20% off for first time customer. I DID NOT get any discount after singing up and bought a short.

Rated 2 out of 5 stars

P.S. sent this review several days ago to Vuori customer service to give them the opportunity to respond but they did not. So here is my review: I was excited to try a pair of the Halo Essen... See more


Company details

  1. Activewear Store
  2. Clothing Store
  3. Sportswear Store
  4. Swimwear Store
  5. Women's Clothing Store

Information provided by various external sources

Performance apparel inspired by a coastal California lifestyle; an integration of yoga, surf, sport, art and a strong visionary spirit. Made to stand the test of time. Built to move and sweat in with effortless style and comfort.


Contact info

2.1

Poor

TrustScore 2 out of 5

136 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 13% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.1

All reviews

(136)

52 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

We love their clothes

We love their clothes, quality and selection, as well as how they fit. Went to their brick and mortar in Venice, great customer service, the guy that helped us was very friendly and attentive.

20 May 2023
Unprompted review
Rated 4 out of 5 stars

Love Vuori products

Love Vuori products, I've been wearing them for probably 2 years now. If the price points were a little bit lower I would buy a bunch more, that's the only reason for the 4 star.

Quality and style is a 5 star in my book

3 May 2023
Unprompted review
Rated 5 out of 5 stars

Super comfy, soft, and well made

We are obsessed with anything made from their dream knit fabric. It's the only thing that stays super soft even after many washings. Plus, their clothes fit very well and are flattering. I have the performance joggers, crop funnel neck tops, and some t-shirts. They've become our favorite brand of clothing due to their extreme comfort and well made pieces.

1 May 2023
Unprompted review
Rated 1 out of 5 stars

Customer Service is Non-existent

I placed a gift order on 3/15/23 to be shipped directly to my friend. There was a new purchase discount code offered of 20%. I selected the items and put them in my cart. Following the prompts from their system, I added the discount code, and it showed on the pre-invoice. I was then directed to payment information/verification page. I was asked to confirm purchase and I did. Once completed, the final receipt did not show the discount (about 30.00). I tried immediately to cancel and restart but there is nowhere on the website to do so. I emailed and received a canned response that they would have a representative reach out. I opted for the free shipping (7-10) days, so I know it wasn't processed yet. I was informed they would not honor the discount their system removed nor was I "allowed" to cancel. Free returns are great but that puts me in a weird spot with sending a gift to a friend and then saying "Oh, no you have to send that back". I tried working with them but all you get is canned responses, no actual people. It's frustrating since I feel taken advantage of. They use "system limitations" for every answer. Awful customer service! I just hope the bra and leggings are actually worth the money I paid. Clearly, they are not customer service-friendly and only out to make a bigger buck. The coupon is a bait-and-switch which should be illegal. I will never buy, refer, or trust this company again.

15 March 2023
Unprompted review
Rated 5 out of 5 stars

I love the quality of my Vuori outfits…

I love the quality of my Vuori outfits (joggers, leggings, shirts, etc.) and so excited to share with my daughter this Christmas. I’ve also received all of my orders in less than a week and over the past year have ordered five times.

5 December 2022
Unprompted review
Rated 5 out of 5 stars

I love this company

I love this company. There clothing is some of the most comfortable things I own and it's very stylish. What I love most is their customer service and commitment to their customer. I've had a pair of the Sunday Performance joggers for about a year and half. I ended up getting a small hole in them, which was my fault and not a product defect, so I reached out to their customer service to ask if they could recommend a patch/repair kit. They didn't have any recommendations and offered to send me a brand new pair of joggers for free! That kind of customer support is almost unheard of and I will be buying many more products from Vuori in the future.

25 October 2022
Unprompted review
Rated 5 out of 5 stars

Comfotable & Consistent Quality

Product quality is high, so durable and comfotable in between daily routines. I've ordered several items and quality has been super consistent. Items arrived beautifully packaged. Overall great fit and superb quality.

17 July 2022
Unprompted review
Rated 5 out of 5 stars

5 stars

5 stars. Love their shorts with inner lining. Perfect for tennis and yoga. I love them! And I highly recommend them!

10 May 2022
Unprompted review
Show reviews in all languages. (136 reviews)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look