Vultr Reviews 546

Oh well, Vultr is such a "coward" when handling DMCA. Someone randomly sends an DMCA, then Vultr just plugged my VPS offline without verifying if the DMCA is actually valid.

What hilarious is that they send me a email to leave a review on Trustpilot, oh well, I won't say anything better than this.

Keep away from Vultr.

I have several servers with them and have been using them for several years now. Happy with service, communication, and very nice features.

I found out about them giving away 300 Dollars in free compute credits from a YouTuber. Anyway, they didn't seem to be very motivated to fulfil that offer.

Registration extremely complicated, as they flagged my account for no apparent reason. Then I even sent them my ID and card, and they still wanted my ID with my face. As I was scared of identity theft, I didn't use their service after all.

Not sure if they are a fraud, but I am suspicious.

Someone send fake copyright claim and Vultr blocked me for no reason or without giving enough time to reply. Thank god I had backups but took me whole day to restore everything on other service provider and lost 100's in sales.
Cherry on top they agreeed that coyright claim was a troll. People need to trust their service provider to support them, not pull the plug on critical service.

All your Dutch based customers having the same issues.

All our customers on the Vultr platform are experiencing issues accessing various websites. It seems that the IP range of Vultr is being blocked, resulting in our customers being unable to visit many websites they need daily. Additionally, we receive reports of new sites that cannot be accessed on a weekly basis.

Currently we hosting like 100+ servers, we have halted onboarding new servers to Vultr due to these ongoing issues. If the issues persist and are not resolved, we will unfortunately consider moving all our servers from Vultr to another provider.

This applies to all servers hosted in Vultr Amsterdam.

After having a 3 years old (inactive but with some financial history) account, I wanted to use it for a new project.
They banned me without notice, after some failed attempts to contact, I reached via email to support and they required to verify my identity with id or passport.

(Don't try to contact with same account email because they attach that to a ticket and you cannot login to view it, thanks Vultr for this awesome blocking feature)

After sending the documents 3 times in HDR resolution, they answered that the documents are not clearly visible (wow I can see the dots of ink in my passport but for Vultr is not enough)

If you have a company or some personal project, choose other provider because Vultr can block you at any time and you cannot manage the resources or export the data.

My worst experience in 10 years of IT career.

It's a powerful and totally reliable service. I host all my webapps with them without any issues. Good ping and nice UI.

Hosted a simple python script to scan for market data and run simple backtest. However, account was immediately flagged as violation without further explanation despite similar use cases by other people. Tried talking to their customer service yet receive no actionable ways to proceed. Nightware experience

Vult Singapore VMs are going down again and again and from support they are pushing higher plans to migrate into. I have 20+ server with them almost everyday it's going down again and again.

It’s unacceptable that a company like Vultr forces users to prepay and then leaves them stranded with poor support. You paid in good faith for GPU access, only to be met with radio silence from their support team, which is not only unprofessional but downright negligent. Waiting a week just to be told they can’t even enable the GPU usage on your account is absurd.

Their failure to address the issue in a timely manner shows a complete disregard for your time and resources. Why should customers be expected to shell out money upfront when they can’t even deliver the service? The fact that they left you hanging for a week, offering no solutions or communication, speaks volumes about their lack of competence and customer care.

It’s frustrating and a blatant red flag when a supposedly professional service provider wastes users' time with inadequate processes and support. Vultr needs to seriously reconsider how they handle their customers.

The support is the worst I have ever seen!
They do not care about anything,
definitely will use other hosing services, but not them!

VULTR is a total scam! They advertise 4TB of bandwidth for every $30 server, so I created 4-5 servers. But after using just 2TB of bandwidth, they started charging me for extra! A few days later, they suspended my account. Fine, I still had $250 credit in my account. Then, out of nowhere, they charged $175 from my card, and my account was reactivated. I checked my credit, and the $250 was gone, but they deposited money to cover a full month! First, they overcharged, removed my $250 credit, and then added more funds, even though I won't be using the service again. What a rip-off!

Scam

After you pay, they steal your data and ask for your private infos

Our web servers suffered a coordinated attack originating from multiple Vultr IP addresses primarily in France. I emailed daily abuse reports identifying the IP addresses and included time-stamped firewall log excerpts for evidence.

After a week without any responses, I received a slew of responses all at once, each saying: "Please submit an individual report for each separate IP/domain along with the logs/evidence..." I don't have time to send dozens of separate abuse reports, one per IP address, and Vultr's abuse team is counting on that.

I suspect that Vultr's abuse team has a list of "bulletproof hosting" customers against whom they will not take action. If pushed, they create roadblocks like demanding individual, per-IP, abuse reports, knowing that it makes reporting the abuse impractically time-consuming and tedious.

I have now blocked all Vultr IPs at our firewall. They no longer have access to any of our web, email, cloud storage, VPN, or other servers. Ask yourself, do you want hosting services from a company whose IP addresses are being blocked for abuse?

Dangerous!!!!!!!!
After I reviewed the Vultr block of my account a few days ago, today I received an email from Vultr noticing that my email in Vultr account is changed and requires clicking link to confirm.... I don't click the link. I doubt about it and lock my credit card immediately. then 5 minutes later, the bank noticed that the transaction is canceled due to over my balance. oh my god, Vultr is not only blocking my account but although leaking my đata.

Can not cancel the payment, and no reply from customer service

vult.com take my money and lock my account
and he not refund my balance

Charging me unexpected undisclosed costs for Plesk. Saying that the costs are "influenced by decisions from our upstream providers". However, this is mid agreement. It's a scam...

Also, any offer they give you just disappears after a short time. I had $300 in credit but they were gone after a month. Also, bad layout, confusing names (how's your German?) and bad tech support.