Vultr Reviews 

Underwhelming performance, terrible slow and rude support, absolute scammers that FAKE failed payment attempts and then make a successful one, proceed to suspend your services anyway and force you to a second payment, delaying weeks, if ever, to return duplicate charges. Absolutely disgusting this kind of practices allow people like this to keep working.

I want to use this service for gpus with llms, the ads give the 250 dollars for use free but it's a scam y recharge more of $50 dollars for get this promo but don't bring me the oportunity to use the gpus.

I have been using Vultr for some time and generally like their services. Recently, I ran into an issue because my bank card was blocked, and I requested a refund to my USDT wallet instead.

I have contacted their billing team, and they have been responsive and understanding, which I really appreciate. However, I still haven’t received the refund. I hope this gets resolved soon.

Overall, Vultr has good support, but I am waiting for the completion of my refund before I can give a full 5-star rating.

Poor customer support, didn't get a chance to use their services, because I was new and the customer support person refused to guide me saying that it's not our job to guide you.

Please note that the payment was indeed canceled and not authorized because I filed a report with PayPal, stating that the claims on Vultr's website did not match the reality.

My experience has been good till now. Good prices and cloud VPS is working fine for what I need. Been using for years and seems stable. Actually got surprised with so many bad reviews, maybe there are better alternatives I still haven't tried.

I have been a loyal Vultr customer since 2016, consistently relying on their services to host a wide range of websites. Their platform stands out for its excellent performance-to-price ratio and flexible hourly billing, which makes managing costs for various projects incredibly efficient. The user interface is clean and intuitive, allowing for the rapid deployment of new servers in just a few minutes. Over the years, whenever I've needed help, their support team has proven to be responsive and effective, providing clear solutions to my questions. For core performance, value, and ease of management, Vultr remains a top-tier choice.

Despite these strengths, the service is significantly hampered by an overly strict and frustrating account verification process. I have repeatedly encountered issues when setting up accounts for my clients, as my attempts are often flagged for "abuse," likely due to registrations from a shared IP address. This creates an unnecessary obstacle for legitimate, paying users who are ready to use the service. While fraud prevention is important, Vultr's current system is a major deterrent, and they should reconsider this aggressive approach to make their platform more accessible to new, genuine customers.

We had a major outage on one of Vultr’s load balancer nodes that lasted over 13 hours, causing serious business damage – lost revenue, bad reviews from customers, and hours of wasted engineering time. The fault was entirely on Vultr’s side, starting right after their maintenance window.

From the start, I told their support team that the problem seemed to be with their load balancer nodes. Instead of investigating properly, I got a canned response. If they had taken my report seriously and acted quickly, the downtime could have been reduced from 13 hours to 4–5 hours.

Their own system displayed the message: “Some Load Balancer Nodes may be down. Please create a support ticket to fix this issue.” I provided detailed evidence showing our instances were healthy and the fault was within Vultr’s infrastructure.

Per their SLA, outages over 7 hours qualify for the highest credit tier — “672 hours (1 month)” — but the fine print means this only applies to the cost of the single affected service item. In our case, that was just the load balancer node, worth about $20.

So despite a massive service failure and the real business costs it caused, they hid behind SLA wording and offered the bare minimum.

If you’re running anything critical, don’t be fooled by the “100% uptime guarantee.” It’s marketing spin, and when something goes wrong, you’ll get a canned response, slow action, and pocket change for compensation.

Not surprised that this company has one of the lowest rating on trust pilot, its a disaster and waste of money.
TRUST ME, don't work with them, don't host anything with them.

in 2017 i used their VPS once and migrated, in 2025 i tried them again, Oh, not changed at all.

You shouldn't have to open a ticket to delete your account. I didn't even have an active subscription and they wouldn't let me remove my credit card.

My experience with Vultr has been extremely negative. The company requested a photo of a bank card but could not answer a direct question about which specific card they wanted, even though there are no charges from them in my bank account. While I was trying to clarify this, my server was offline, and I lost around $40 on advertising.

Instead of providing a clear explanation, Vultr sent me a formal notice claiming a Terms of Service violation and immediately terminated my account. I never received any specific details about what rule was allegedly broken.

The result — lost access to my project, wasted money, and zero real support. My advice: think twice before trusting them with your business.

Rating: ★☆☆☆☆ (1/5)

They limit the number of nodes you can create/destroy in your kubernetes cluster. It makes it impossible to build anything.

They will arbitrarily limit you to creating 5 nodes a day. Like, you know, what an autoscaler does. They don't make it clear how to lift these restrictions, why they were put in place, or how they even make sense since you have to pay to create the instances so there should be no problem in any case.

I deeply regret building with Vultr.

Vultr lost my site, and support can't recover it.
Their HD is inoperable and for some reason they can't fix the problem, making my lost years of work and my ways of living, NEVER ever work with such bad company

Hi. Trust me, this is a US-based company, but it seems to be run by people from India or Pakistan, as they always comply with frivolous lawsuits from companies in those countries that stir up trouble. The Vultr Support Team either passes the buck or fails to resolve issues, showing poor management. The server rental prices are exorbitant, the performance is slow, and errors are frequent. They even caused issues on my server without any prior notice. This is a service you should never try, even if it’s free. Thanks.

One of the worst support in the world. I had serious problems with the server, but they responded like an autopilot and refused any help they could do.
Only the payment was very regular, every 2 days they sent me a bill. As if they were afraid I would run away. I don't understand vultr, although the server quality was not bad at first, my experience with the support was terrible. I finally had to stop, after 3 months of use.
Bad.

One of the worst services I have ever used. Support is extremely bad. Using the server once it is stable is fine, but every time there is something that needs support from this side, there is almost no significant support & the response is super slow.

Terrible service and unreasonable verification process. They ask to provide: ID; photo of yourself, while holding ID, image of the credit card used (both side), reason of using their platform. When I explain that I intend to use for personal and family private needs, they asked to provide: “ the personal and family-related activities in which you will be engaging on our platform. Please also provide the names of softwares and/or applications that you will be running, and any websites associated with your activities.”
Is it legal at all? Or they violate USA laws? I think so.

I created an account with a $300 trial and started running a VPS. Meanwhile, they secretly removed my credits, claiming: “Our systems routinely check for account AUP/TOS violations and have flagged your account. Accounts violating our TOS/AUP are not eligible for promotional credits. Please review our AUP at .../legal/use-policy.” They charged around $50 to my bank account without any prior notice (this happened before I submitted a support ticket). It’s also worth noting that there was no indication whatsoever that they would removed the credits. Be careful with them this kind of shady behavior is unacceptable.

Hello Vultr Support,

I was shocked to see my $300 promotional credit removed from my account without any clear reason.

My account is completely new, I have not performed any activity, and I have not used any part of the credit. Therefore, I kindly request a clear explanation of what exactly triggered the AUP/TOS violation.

I assure you I have not violated any policy, and I respectfully request either a full restoration of the credit or specific details and evidence of any issue.

Thank you for your understanding.
Bilal Ben Bouyazgar

To be honest, Vultr has very bad after-sales service. They don't respond to tickets, which caused me to have customer problems. I think digital ocean is better.