VULCAN Fitness  Reviews 

759
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 100 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the durable gym equipment, noting that everything feels extremely solid, well-made, and built to last. People also highlight that the staff provides incredible customer service, always taking the time to offer expert advice and help build the right home setup. Some reviewers were not happy with delivery wait times and occasional product issues, mentioning frustrating delays in receiving items or waiting weeks for replacement parts. Consumers noted that while support is generally responsive, sorting out faulty items or missing components could sometimes take longer than expected.

What people talk about most

Product

Consumers find product satisfaction to be high, frequently highlighting the solid, well-built quality of... See more

Quality

Customers consistently note positive experiences with quality, expressing strong satisfaction with the sturdy... See more

Staff

Clients share satisfaction on staff, highlighting their quick response times, friendly demeanor, and constant... See more

Customer service

Customers had great satisfaction with customer service, frequently praising quick response times and helpful... See more

Service

Users describe positive interactions with service, highlighting great products and friendly support from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I bought a 5 piece set of cable handles. Quality seems good and some price discounting provided. Thats said, the Vevor and Verve products remain cheaper, are equivalent, and provide a carabiner for ea... See more

Company replied

Rated 5 out of 5 stars

Dhil and the team were super accomodating with providing quotes and information for my home gym to help me land on the right setup. Once we did the equipment was ready for collection within 2 days... See more

Company replied

Rated 5 out of 5 stars

Couldn’t be happier or more impressed with Vulcan. Dhil and Justin were both awesome to deal with, they were quick to respond to texts, and very helpful with organising delivery & installation. Inst... See more

Rated 5 out of 5 stars

I am extremely happy with my adjustable dumbbells and weight table. Everything was delivered so well considering how heavy these items were. The quality of the product exceeds my expectations. I will... See more


Company details

  1. #2 of 15 best companies in Fitness Equipment Store
  2. #2 of 9 best companies in Fitness Equipment Wholesaler
  3. #2 of 11 best companies in Sporting Goods Store

About VULCAN Fitness

Written by the company

We are an Australian owned and operated small business that’s run by two best mates and fitness enthusiasts. Our goal is simple – to enable as many Australians as possible to access high quality home and commercial fitness equipment at an affordable price and achieve their fitness goals. Since starting the business in 2020, over 10 thousand Australians have entrusted us to do just that.

GENIUNE SERVICE | PERFORMANCE | AFFORDABILITY

GENIUNE SERVICE. As a small business, when you send us a message it will more often than not be answered by one of our owners, Dhil (+61 404 969 244) or Justin (+61 438 780 280). There is no BS calling of 1300 numbers and waiting on hold, simply send us a text or call us and we will be with you right away.

PERFORMANCE. Our number 1 priority is to provide you with quality equipment that you will love to train with and will last a lifetime. From beginners just setting out on your training journey, to elite athletes pushing for that highest percentile, our range of equipment will allow you to beat your best

Safety is a fundamental pillar of our business, and informs all our engineering and product development. The last thing you want is a flimsy bench giving way during your bench press, or a dodgy weld compromising the safety of your rack. We rigorously vet all our manufacturers and uphold strong QA procedures to ensure our products meet stringent safety standards. We also clearly set out maximum load limits for all our products on the product information page so you can feel comfortable loading up for that new PB!

Our manufacturers also supply to some of the biggest and most reputable fitness equipment companies worldwide – so you can be assured that the build quality of our products is up there with the best.

AFFORDABILITY. At VULCAN, we truly believe that our products represent the best value for money in the market. While there may be cheaper options available, when it comes to gym equipment, we are in the camp that cheap is almost always more expensive. While it might save you upfront to go with the cheapest equipment on the market, it will cost you more in the long run when you inevitably need to upgrade. Plus it will save you the worry of your equipment failing when going for that PB.

We can offer these cheaper prices for several different reasons:

  • A lot of our advertising comes free from you, our customers! We love displaying your setups, both big and small. We don’t have big advertising budgets for large fancy shoots - and we pass these savings on to you!

  • Most of the daily tasks are completed by the owners themselves Dhil & Justin)! From helping our customers, responding to customer emails, and communicating with our delivery partners to find the cheapest shipping rate available.

  • Clever internal processes to reduce warehousing, shipping, and stockholding costs.
  • 90 Day Love It Or Leave It Policy

    Risk Free 90 day love it or leave it return policy

    We are so confident that you will love our products we offer a 90 love it or leave it policy. Try any of our products in your own home or facility for 3 months, and if you don't love it contact us to organise a return. Once we have received the items we will provide you with a full refund. Please note that we do not refund shipping costs. Our 90-day risk-free return policy does not apply to commercial rubber flooring. Due to the nature of flooring products (custom cuts, installation variables, and handling requirements), all sales of commercial rubber flooring are final and cannot be returned or refunded unless the product is faulty or damaged on arrival.

    Contact info

    4.9

    Excellent

    TrustScore 5 out of 5

    759 reviews

    5-star
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    3-star
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    1-star

    Asks customers to review

    This company invites their customers to review, whether positive or negative

    Replied to 100% of negative reviews

    Typically replies within 48 hours

    How this company uses Trustpilot

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    4.9

    All reviews

    (759)

    98 reviews in the last 12 months

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    Rated 5 out of 5 stars

    The communication from the Vulcan…

    The communication from the Vulcan Fitness team was second to none. Response was fast, friendly and accurate.

    7 April 2025
    VULCAN Fitness  logo

    Reply from VULCAN Fitness

    Hi Kylee,

    Thanks so much for the lovely feedback! We’re thrilled to hear our team’s communication hit the mark — fast, friendly and accurate is exactly what we aim for.

    Best Regards,
    Dhil & Justin

    Rated 5 out of 5 stars

    Five Star all the way!

    Great product, great price and the best customer service! Thanks again guys!

    13 March 2025
    VULCAN Fitness  logo

    Reply from VULCAN Fitness

    Hi Peter,

    Thanks so much for the kind words! We’re stoked to hear you loved the product, the price, and our service. Really appreciate your support.

    Best Regards,
    Dhil & Justin.

    Rated 5 out of 5 stars

    Another great experience

    Another great experience with Vulcan Fitness! The website was easy to navigate, making it simple to find and order exactly what I needed. Everything arrived as described, with no surprises. The delivery service they work with was punctual and had excellent communication throughout the process, especially when it came to providing ETA updates. A smooth and reliable shopping experience from start to finish—highly recommend!

    3 April 2025
    VULCAN Fitness  logo

    Reply from VULCAN Fitness

    Hi Matthew,

    We really appreciate you taking the time to share this! We're so glad to hear everything went smoothly—from browsing the site to delivery. Thanks for the recommendation and for trusting us again!

    Best Regards,
    Dhil & Justin

    Rated 5 out of 5 stars

    Good quality product at a good price!

    Good quality product at a good price. Will be buying more!

    11 March 2025
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    Reply from VULCAN Fitness

    Hi John,

    Thank you so much for your kind words! We're thrilled to hear you're happy with the quality and value of our products. We can't wait to help you gear up even more for your fitness journey!

    Best Regards,
    Dhil & Justin

    Rated 5 out of 5 stars

    Simple

    Simple, easy, fast and what I needed

    8 March 2025
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    Reply from VULCAN Fitness

    Hi Rw,

    Thanks so much for your review! We're glad we could make the process simple, fast, and exactly what you needed. We look forward to helping you again soon!

    Best Regards,
    Dhil & Justin

    Rated 5 out of 5 stars

    Outstanding service

    Outstanding service, quick to reply to a request and gave a great price for a custom dumbell set with rack. Ordered Saturday morning and delivery was organised for Monday morning. 10/10

    29 March 2025
    Unprompted review
    VULCAN Fitness  logo

    Reply from VULCAN Fitness

    Hi Peter,

    Thank you so much for the awesome feedback! We're so glad to hear you were happy with the service, pricing, and speedy delivery. It was a pleasure helping you with your custom dumbbell set and rack — we’re always here if you need anything else!

    Best Regards,
    Dhil & Justin

    Rated 5 out of 5 stars

    Quality gear for a nice price

    Really good gear for a great price. I was able to get something that fits my home gym area which enables me to do everything.

    12 January 2025
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    Reply from VULCAN Fitness

    Hey Ryan, Thanks for the awesome feedback! We're thrilled to hear that you found the perfect fit for your home gym with our gear. If you need any more assistance or have any questions, feel free to reach out. Happy training!

    Rated 5 out of 5 stars

    Helpful staff!

    Very helpful staff with great knowledge. Great experience overall

    10 January 2025
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    Reply from VULCAN Fitness

    Hey Luke, Thank you very much for the nice feedback and I hope you are enjoying the setup!

    Rated 5 out of 5 stars

    I have happy customer purchased two products from…

    I have purchased two products from Vulcan, quick easy stress free online shopping free delivery arrived within days good quality products
    Very happy
    Thankyou guys for great service

    7 January 2025
    VULCAN Fitness  logo

    Reply from VULCAN Fitness

    Hi,

    Thank you so much for your kind words and support! We're thrilled to hear you had a smooth experience and are happy with your products. It means a lot to us — we're always here if you need anything in the future!

    Best Regards,
    Dhil & Justin

    Rated 4 out of 5 stars

    Good helpful friendly communication.

    Good helpful friendly communication.
    Bit disappointed in delivery time/ delay.

    21 January 2025
    VULCAN Fitness  logo

    Reply from VULCAN Fitness

    Hi,

    Thank you for your feedback and kind words about our communication. We're sorry to hear there was a delay with your delivery — we completely understand how frustrating that can be. We appreciate your patience and will keep working hard to improve on this.

    Best Regards,
    Dhil & Justin

    Rated 5 out of 5 stars

    Honestly Cannot beat the quality of…

    Honestly Cannot beat the quality of this equipment it is honestly scary how good quality it is epic company

    21 January 2025
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    Reply from VULCAN Fitness

    Hi,

    Thank you so much for the epic review! We're pumped to hear you're loving the quality of the gear — we take a lot of pride in delivering equipment that goes above and beyond. Appreciate the support!

    Best Regards,
    Dhil & Justin

    Rated 5 out of 5 stars

    Great products and quality

    Great products and quality, good service

    15 January 2025
    VULCAN Fitness  logo

    Reply from VULCAN Fitness

    Hi,

    Thank you for the great review! We're so glad you're happy with the quality of the products and the service. Always here if you need anything!

    Best Regards,
    Dhil & Justin

    Rated 5 out of 5 stars

    The equipment is very good quality

    The equipment is very good quality. Delivery was prompt and communication good. I'm very happy with my purchases

    10 January 2025
    VULCAN Fitness  logo

    Reply from VULCAN Fitness

    Hi,

    Thank you for the wonderful feedback! We're so happy to hear you're pleased with the equipment, delivery, and communication. Appreciate your support and hope you enjoy your new setup!

    Best Regards,
    Dhil & Justin

    Rated 5 out of 5 stars

    Excellent customer services and product

    Excellent customer services via the phone. Helpful with changes and recommendations. Gave discounts with other products, when the one I wanted wasn’t in stock! Way better price point than anywhere else I shopped, with quality gear. Very happy

    8 January 2025
    VULCAN Fitness  logo

    Reply from VULCAN Fitness

    Hi Talitha,

    Thank you so much for the great feedback! We're really glad we could help out over the phone and offer you a suitable alternative when your original item wasn't available. It’s awesome to hear you’re happy with the pricing and quality too!

    Best Regards,
    Dhil & Justin

    Rated 5 out of 5 stars

    Olympus Functional Trainer

    My partner has been wanting to purchase the Vulcan Olympus Functional Trainer for quite some time but the price put me off, especially when we'd be buying from a company we hadn't purchased from before. After months of discussions I finally caved and we got it. Totally worth it.

    It arrived within a week and there was communication from the company. The video instructions we were sent to put it together were easy to understand and follow.

    My partner is extremely impressed with the quality of the set up, especially the aluminium pulleys. He actually commented that it is better than similar machines at his gym.

    This may have been our first purchase with Vulcan but it definitely won't be our last.

    7 February 2025
    Unprompted review
    VULCAN Fitness  logo

    Reply from VULCAN Fitness

    Hi Stacey,

    Thanks so much for taking the leap with us—we know it can be a big decision, especially for a first-time purchase! We're thrilled to hear the Olympus Functional Trainer lived up to the hype and that your partner is loving the quality, especially the aluminium pulleys. Appreciate the kind words about the setup experience too. Looking forward to helping you both with the next addition to the home gym!

    Best Regards,
    Dhil & Justin

    Rated 5 out of 5 stars

    Great customer service

    Great customer service. Team was very helpful. This made the online purchasing process quite easy :)

    9 December 2024
    VULCAN Fitness  logo

    Reply from VULCAN Fitness

    Hi Mischa,

    Thank you for the kind words! We're so glad our team could make your online shopping experience smooth and stress-free. Always here if you need anything else!

    Best Regards,
    Dhil & Justin

    Rated 5 out of 5 stars

    The team are very helpful

    The team are very helpful, and fast dispatch and delivery

    6 December 2024
    VULCAN Fitness  logo

    Reply from VULCAN Fitness

    Hi Rachele,

    Thank you for the great feedback! We're glad to hear you found the team helpful and the delivery process quick and efficient. Appreciate your support!

    Best Regards,
    Dhil & Justin

    Rated 5 out of 5 stars

    Weight bench

    Very helpful & knowledgeable staff,
    Went above & beyond with sorting out a cheaper delivery option.
    Will use this company again,

    9 December 2024
    VULCAN Fitness  logo

    Reply from VULCAN Fitness

    Hi Kirsty,

    Thanks so much for the kind words! We're really glad our team could help you out with a better delivery option. It's great to hear you'll be back—we look forward to helping you again soon!

    Best Regards,
    Dhil & Justin

    Rated 5 out of 5 stars

    10/10 customer service

    10/10 customer service. Really enjoying the additions to my home gym.

    9 December 2024
    VULCAN Fitness  logo

    Reply from VULCAN Fitness

    Hi Danielle,

    Thank you for the awesome review! We're so glad you're enjoying the new additions to your home gym and that our customer service hit the mark. Appreciate the support!

    Best Regards,
    Dhil & Justin

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