vtours Reviews 

As a whole, we have had a good trip and holiday with Skovrejser and Vtours.

However, we have some points of criticism.
We arrived in the early hours of the morning. Without us having mentioned anything about the sea view we had ordered and paid for, the young man apologized in advance for the location of the room and kindly said that we should probably get another room after we had slept.
However, it didn't turn out that way right away. The hotel manager showed us some letters Vtours had added in front of the sea view. These letters then meant that we would like to be placed on the side of the hotel. Here we had to stand up and lean a little to the side to see the water. At the same time, it was next to a roof where kittens lived, which made a lot of noise.
The manager didn't care that we had an email correspondence between us and Skovrejser, in which they confirm that we are booking a direct sea view.
He would find us another room for 50€. Vtours did not respond to emails and calls. Skovrejse are always nice to answer phone and email, but in this connection Lucas from Skovrejse thought that it was not their problem, as they were just mediators🥴 strange despite, it is their job to convey our wishes and given offer back. Otherwise, we could just as well have agreed directly with Vtours.
We explored the hotel ourselves and found several available rooms with the ordered view. We mentioned that to the manager, but he was adamant about receiving the €50 and also said that the rooms were not available.
We ended up, after a few days, paying the 50€ (without a receipt) and got the finest view in the very room we had found ourselves.
After that, the manager had a big smile when he saw us.
The hotel was of a good standard and if you like chicken and salad, the food was also good.
The hotel was clean and tidy.
The staff were friendly and helpful. So were the transfer drivers.
And then you get a superb massage in the hotel's Hammam and spa.

We had carefully selected the flight times as we had to drive to and from Hamburg. Vtours changed our return trip after just a few days at the hotel. The time was changed from approx. 10.30 to 7.30 and subsequently they further changed the time to 5.35. We thus lost the night's sleep we had calculated on.
Skovrejser investigated whether we can get compensation for this, since the time was moved by more than four hours, but we cannot, because it has been announced in such good time.
We had paid for 21 days...All in all we got 19 holiday days and two travel days.
Fortunately, we are positive-minded and had a wonderful holiday.

Booking ID / Buchungsnr.: 341050482

The most terrible customer service ever!!!...and they even feel proud of it!!! For them the client exists to serve them!!!

No surprise that 42% of customers have given 1 star, mostly due to horrible customer service. It is one the cases that minus stars should exist for rating

Just keep away!!! Once they got your money, you are finished for them!!!

Login/App didn’t work. No ownership and incomplete answers.
Flight with condor was very good.

I never was in hotel but got the bill to pay 2600 euros for not ever confirmed booking!
In the bill are included using mobile etc.... I never was there and I can prove that so they are cheaters just trying to get money from everyone

Urlaub in Turkey hotel Gypsophila als Urlaub ok,aber resident hat termin mit uns gemacht und nicht gekommen, das wegen wir müssen alles selber organisieren...

Absolutely terrible customer service. Cannot reach them via phone, only by emails (most of them were automatic anyways). Didn't resolve our case, we had to pay a horrendously high price for not confirming the trip even though it was cancelled by us MONTHS before their due date. Do not recomment them at all.

I wanted to book a holiday for Turkey. For 2 weeks it was in May 937 euro. Till i puched the buttom , it went from 937 euro to more than 1800 euro! I have tried many hotels and only with Vtours the prises rise like never before. They rip off the customers and just want to earn money any way if they can. I will never book a holiday with Vtours and i hope other people will do too. thanks any way....

dont book with them!
I booked a travel to Rome in May - clearly mentioned i want direct flights (and paid for that!) and clearly communicated the dates. Received my flight tickets - have a correspondance in Milan and my return flight is on 06th November although hotel is booked till 05th November. Since 3 weeks we are trying to reach them and no one is able to correct this. The only answer i have is : we cant help, you have to wait. First and last time i use this agency.

Yes wee buy a Travel bye you (Travel from deutchland)too Mallorca 16 oktober kl550 at the morning wee shut fly .The Travel on the hotel was great , but so is was not great With the fly( Corendon Airlines after waiting 10 hours on a hotel i Billund, the fly was ready too fly. but then wee now will male request too (Corendon airlines) there is no help from you. wee must self male the request fly compensation p nr C0556447

With vtours, we vacationed in Crete from September 7 to 14. We traveled through this travel agency for the first time and certainly not the last. We will gladly use her services in the future. Everything happened without problems and at a good price. We recommend.

This is the worst experience and the most miserable service.
1. They were not able to book the flight tickets correctly, had to do it by myself
3. They did rebooking without letting us know, sent the email in spam
4.on the day of arrival we did not have hotel confirmed until 2pm
5. They booked a low class hotel for 2 days and put us in miserable room.

This is the worse travel agency I have ever teavelled with.

DONT BOOK WITH THEM!!! YOU WILL NEVER BE ABLE TO REACH THEM!!!!! We have an urgency and been trying to reach them since 2 days. Very unprofessional and rude of this company that u cannot call them!!! At least, i am never booking with this agency ever...i didnt find my money on the tree, worked hard for every penny and now i have stress going on a vacation instead of being happy and relaxed!

Very well organised, no problems regarding the promised services.

booked with vtours for holiday in Turkey. The sense deluxe - Side hotel went very well...

great price and service.

thanks. Danke

Royal beach garden is very good. Very clean, good food(great variation). Personel is very helpfull… this is the place to be. Animation also very nice….very nice people that makes you feel at home. Centrum Alanya and Konakli very close by.

Greetings
A.Acosta

You know a travel company by the way they treat their customers when most vulnerable. With that in mind I highly recommend you to avoid the scammers from VTours.

The scam is when landing in Hurghada airport. You normally have to Pay 25 USD for a VISA.

The scamming representatives from VTours starts the scam when their customers are tired and just want to go to their hotel.

They try to force customers to their stand for a overpriced VISA. Telling direct lies, that you will not be able to leave the airport If you dont Pay overprice to VTours. 

Most customers just Pay and the scam continues. I did also. 

Off course I made a formal complaint to VTours for a conprbsation for the overprice. As a true scamming operation they have not responded to complaint since their customers service is non existing.

I would recommend choosing TUI instead. Same pricing but a different world of service...

In 2019 we booked a trip to Maldives with Vtours. Since our experience was positive we decided to book a similar trip in 2022. Unfortunately, we made a silly mistake by booking the same trip twice. In less than 24 hrs we tried to cancel one of the trips, but the reply was: First I have to pay 1770 euro cancellation cost, then I can send a goodwill request and eventually Vtours can reduce the cancellation cost. I'm an honest person and I did pay 1770 euro. And now guess what .... 40 day later still no reply on my goodwill request. I would be happy even if they could justify how I harmed their business with 1770 euro, but of course they can't. The bottom line is: They lost me as customer, plus a few more when sharing my experience with family and friends, but they got easy 1770 euro. Enjoy Vtours! TT1502761

Update 22/03/22 @vtours thank you for the answer, but my ticket is mentioned above if you were interested in double-checking or whatsoever you could reply there. Another funny story with vtours just happened. Shortly we cancelled one of the trips (with the ridiculous cancellation cost) and we fully paid the second one, so everything was good to go and 2 weeks before departure I received email from vtours saying our flight was moved to the next day and the accommodation will be 1 night less. The end of the email stated: I can agree with the change or I can cancel the trip free of charge BECAUSE THEY DIDN'T BOOK ANYTHING YET! What a scammy company.

Please please dont book anything with them, EVER, they are the worst fraud, never mention explicitly the hidden charges and then claim cancellation fee, processing fee and god knows what else.
Shame on these scammers, i wish i had read the reviews before. Worst worst worst people.