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VTM Vending Reviews 

229
•
TrustScore 4.5 out of 5

4.7

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See what reviewers are saying

Rated 5 out of 5 stars

I bought the VTM Slim Wall TCG with the pedestal stand to launch a trading card vending business, and it has done everything I needed it to do. The capacity is right for a single location. Te... See more

Company replied

Rated 5 out of 5 stars

I am installing my second mini wall tomorrow and due to receive my 3rd machine which is a slim wall, later this week. So far, the shipping, installation and customer service has been fantastic! I orde... See more

Company replied

Rated 5 out of 5 stars

Beyond happy with VTM. Great communication, exceptional service / support. Their platform / app is easy and works great. 3 machines with more to come.

Rated 3 out of 5 stars

The extra coils we ordered with our machine were just kind of shoved in behind the machine itself during shipping. Not a huge deal, nothing was damaged. Just seemed pretty sloppy. Also, the scre... See more

Company details

  1. Vending Machine Supplier
  2. also in
  3. Beauty Products Vending Machine
  4. Collectibles Store
  5. Electronics Vending Machine
  6. Software Vendor
  7. Trading Card Store

Written by the company

VTM Vending: Pokémon card, vape and smart vending machines with U.S.-based support. VTM Vending designs and supplies smart vending machines for operators, from first-time owners placing one machine to businesses running a multi-site route. Our lineup includes Pokémon and trading card vending machines, vape and nicotine pouch vending machines, and the new AI-powered Smart Cooler, in wall-mounted and freestanding models built for bars, shops and other high-traffic locations. Every machine runs on the same platform: a 32-inch touchscreen, Wi-Fi connectivity and a pre-installed Nayax cashless terminal that accepts cards, tap-to-pay, Apple Pay and other digital wallets. Coil sizes adjust to fit your products, so the same machine can sell card packs, vapes, nicotine pouches or small collectibles. For age-restricted products, an optional ID scanner reads the customer's driver's license before the sale. Our Vending Management System and mobile app let you run every machine from one place. Track sales and restock alerts in real time, update products and on-screen ads remotely, restart a machine, set user permissions and export reports, with your data hosted in the U.S. Service is what our customers mention most. Our U.S.-based team handles onboarding, training and live tech support, backed by a full video tutorial library, replacement parts, a coil sizing guide and state vape law guides. Need inventory? Through VTM Vending Wholesale, operators can source Pokémon booster packs to keep their machines stocked. VTM Vending is based in Solon, Ohio, and ships from our Cleveland-area warehouse. Visit vtmvending.com to compare machines and find the right fit for your location.

Why operators choose VTM

Written by the company

U.S.-based support
Onboarding, training, live tech support and a full video tutorial library.
Every machine, one dashboard
Track sales, get restock alerts and update products remotely, on web or mobile.
Cashless-ready out of the box
A pre-installed Nayax terminal takes cards, tap-to-pay, ApplePay and digital wallets.

Our warranty promise

1-Year Limited Warranty

VTM machines are covered by our 1-Year Limited Warranty against component failures and manufacturer defects. For warranty claims, email support@vtmvending.com. Returns are accepted within 30 days of shipment (10% restocking fee applies).

Contact info

Smart vending machines, ready to run

Pokemon, vape and smart cooler machines with U.S. based support

4.7

Excellent

TrustScore 4.5 out of 5

229 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(229)

156 reviews in the last 12 months

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Rated 5 out of 5 stars

My guy is better than yours!

From the moment of installation to my first sale and even through filing my taxes, this Jacob Hagman has been a constant source of support. No matter the question—technical, financial, or operational—he always has an answer, and he delivers it promptly, no matter the hour. His guidance is something you don't see everyday and he always leads me in the right direction. Truly exceptional service!

21 July 2025
Rated 5 out of 5 stars

Outstanding Support in the Vending Business

I’ve been working with Jordan and his team for about a year, and the service has been nothing short of A1. Jordan truly goes above and beyond for his customers. Throughout our time in business together, the VapeTm team has been incredibly helpful in addressing all my questions and concerns, especially as I navigate the world of vending. Their dedication, knowledge and customer support are the core factors that make this whole experience worthwhile

17 July 2025
Unprompted review
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Reply from VTM Vending

Thanks Jason. Keep up the grind!

Rated 5 out of 5 stars

Literal best in the game

Literal best in the game. Round the clock help. Tech team is amazing. Hours are super great. This is a weekend business so being able to solve issues on a Saturday at 8pm is dope.

Don’t get a vape vending machine anywhere else. Trust me. I’ve got enough machines now to know who to go to and it’s vapetm

10 June 2025
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Reply from VTM Vending

Thanks Dakota. Pleasure to be part of your success. Appreciate the review.

Rated 5 out of 5 stars

I’ve had a great experience with the…

I’ve had a great experience with the support team at Vapetm. They also provide a lot of resources for finding answers to questions you might have. They are constantly looking for ways to improve. Solid experience overall!

4 July 2025
Unprompted review
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Reply from VTM Vending

Thanks Abdul. Let us know if you have any other requests.

Rated 5 out of 5 stars

Great machines, easy to use

Great machines, easy to set up and doesn’t have any issues I can across. The app is also extremely easy and fast to learn. I love how the machines look. Very much worth your money.

23 June 2025
Unprompted review
VTM Vending logo

Reply from VTM Vending

Thank you for the review and feedback. Glad you like the app! It’s the foundation/product we pride ourselves on.

Rated 5 out of 5 stars

Truly the best customer service…

Truly the best customer service I’ve experienced. Jacob is fantastic. The whole experience working with them was super easy and a pleasure. Highly recommend to anyone looking to get started in vending machines.

30 May 2025
Unprompted review
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Reply from VTM Vending

Thank you. Yes, Jacob is fantastic and customer success and support is important to us!

Rated 5 out of 5 stars

The communication with VapeTM was…

The communication with VapeTM was excellent. Any questions we had, were answered immediately from several members of their talented team! We were very pleased with their service and the equipment we purchased. They made doing business easy!

19 May 2025
Unprompted review
Rated 5 out of 5 stars

Ive been using Vape TM for over a few…

Ive been using Vape TM for over a few months! Nothing but great things to say about them. Customer service is always very helpful and guide you through everything you may need or have concerns about. I have now ordered my third machine! Great company and looking forward for more in the future.

19 May 2025
Unprompted review
Rated 5 out of 5 stars

Bought multiple machines from vapetm…

Bought multiple machines from vapetm and they took care of me. Excellent customer service and very knowledgeable people about the industry. Check them out.

12 May 2025
Unprompted review
VTM Vending logo

Reply from VTM Vending

Thank you for the feedback and the review. Custom success is essential to our growth.

Rated 5 out of 5 stars

Outstanding Product & Service from VapeTM!

We’ve been using VapeTM’s vending machines for a few months now, and the experience has been nothing short of incredible. The machines are sleek, reliable, and user-friendly—perfect for high-traffic areas and customers looking for a quick, seamless purchase. Setup was straightforward, and the build quality is clearly top-notch.

But what really sets VapeTM apart is their customer support. Their team is responsive, knowledgeable, and genuinely invested in our success. Anytime we had a question or needed help, they were there with fast, effective solutions.

If you're considering automated retail for vape products, look no further. VapeTM delivers on every level. Highly recommended!

13 May 2025
Unprompted review
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Reply from VTM Vending

Thank you for the review and please let us know if you have any additional feedback or development requests for our pipeline. - VapeTM

Rated 5 out of 5 stars

Fun and Exciting has been my experience…

Fun and Exciting has been my experience with VapeTM! Jordan and his team have been VERY helpful in every step of the process getting my machine! The care about your success which makes me feel happy about partnering with them.

28 April 2025
Unprompted review
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Reply from VTM Vending

Happy to have you as a customer. Heard you are making some big moves!

Rated 5 out of 5 stars

VapeTM has been a great help to our…

VapeTM has been a great help to our vending company Global Vending LLC out in AZ. We have purchased all of our Wireless kits through them and we couldn't be any happier with the performance and service they offer. Highly recommend VapeTM for all of your vending needs.

1 February 2025
Unprompted review
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Reply from VTM Vending

Glad to hear it! Our goal is to continue empowering vending operators with the tools, technology, and support they need to grow and succeed. We appreciate your partnership!

Rated 5 out of 5 stars

VapeTM is the place to go if you're…

VapeTM is the place to go if you're looking for a reliable vending machine distributor. They respond to messages quickly and are always willing to provide support where they can.

29 April 2025
Unprompted review
VTM Vending logo

Reply from VTM Vending

Thank you for the kind words! We pride ourselves on being responsive and reliable, and it means a lot to know that our support is making a difference.

Rated 5 out of 5 stars

Their knowledge and willingness to…

Their knowledge and willingness to share that knowledge was essential in my decision to purchase from them , always available to take calls to answer my questions .

20 February 2025
Unprompted review
VTM Vending logo

Reply from VTM Vending

Thank you for recognizing our team's expertise! We believe that informed customers make the best partners.

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