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Review summary

Created with AI, based on recent reviews

Looking at 218 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product for its effectiveness in improving gut health and addressing various digestive issues. Many people highlight the product's quality and the positive impact it has had on their well-being. The delivery service is frequently described as quick and efficient, with many appreciating the careful packaging, especially for refrigerated items. The company's service is also highly regarded for its professionalism and helpfulness. However, some customers experienced issues with their orders, including incorrect items being sent or missing products. A few people also reported problems with delivery, such as delayed shipments or packages arriving damaged, which raised concerns about the product's quality upon arrival.

What people talk about most

Product

Reviewers mention positive feedback about product. Many customers praise its effectiveness in improving gut... See more

Delivery service

People report positive experiences with delivery service. Many customers praise the quick and efficient... See more

Quality

Customers had positive experiences with quality. Many reviewers describe the product as "absolutely amazing"... See more

Order

Reviewers highlight ambiguous aspects of order. Many customers praise the ease of ordering online and the... See more

Service

Clients share positive opinions on service, highlighting its efficiency and professionalism. Many customers... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Delivery was longer than expected for a product requiring refrigeration and no ice packs with it. Not knowing if the post office room is at the right temperature or not. Will use them and see if I not... See more

Rated 4 out of 5 stars

VSL#3 has been a game changer for me, calming my system down before my pancreatic Insufficiency diagnosis. Now I will take it on a regular basis to keep my stomach easier to cope with. Royal mail... See more

Rated 4 out of 5 stars

It’s a wonderful product but the fact that it needs refrigeration can be a problem. Thankfully, we have good neighbours who put the package straight into our refrigerator. I did think I’d asked for t... See more

Rated 5 out of 5 stars

I had been giving VSL#3 to my epileptic dog after a recommendation from his neurologist. He is on many drugs but still had multiple seizures every week and terrible stools. After a gut test confirm... See more


Company details

  1. Vitamin and Supplements Store

About VSL# UK

Written by the company

VSL# UK Specialises in high-quality, evidence-based probiotics trusted by healthcare professionals. VSL# Supplements deliver high-concentration's of diverse bacteria to where they're needed most - YOUR gut!

The VSL# range currently comprises of: VSL#3, one of the world's most concentrated and well-researched multi-strain probiotics, and VSL# Fibre. A synbiotic combination of live bacteria and fibre, designed to help restore a healthy bowel and facilitate intestinal transit, providing relief from constipation.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

699 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 4% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

This product is excellent

This product is excellent. I tried it for the first time recently and couldn't believe that I felt so much better from the very first satchet! I'm definitely ordering more to help with my gut journey.

30 June 2025
Rated 1 out of 5 stars

Didn’t work for me sorry. An honest review.

I was advised to try this for diverticular disease. I found it expensive and no way to try it for free as a sample to see how I go. I bought a months worth at £55 and I took it as it states on the packet, a little bit at a time. And to be honest I used even less over four to five days. I was in agony - I had severe constipation- bloated and abdominal pains. I kept at it, but had to stop I was looking very pregnant and unwell. After a month I tried again but same symptoms, unfortunately this has not worked for me at all. If I carry on constipation will give me a definite flare up. My hubby tried it too and was bloated all through the night. Not sure if it’s helped yet for him. Would be good if we could have samples as £55 gone down the drain.

10 June 2025
Rated 4 out of 5 stars

The product arrived on time

The product arrived on time. Royal Mail couldn’t deliver it on the day as no one was at home. It had to be delivered 2 days later when I was at home. Royal Mail were unable to keep the package cool! Not sure if this has affected the product in any way.

16 June 2025
Rated 3 out of 5 stars

But 5 stars to Sharon Customer…

But 5 stars to Sharon Customer Services. As a company VSL let me down by losing my order. After contacting them Sharon sorted the situation out and product received within 2 days so that was good. VSL#3 as a product is excellent.

16 June 2025
Rated 3 out of 5 stars

Delivery issues

The product is brilliant as I’ve had it previously and come back again for more.
My problem is the delivery and information about the delivery I paid for a 48hr delivery and didn’t get it!!! I had NO updates or when to expect it and for me to track the parcel I was expected to download an app……not good enough

9 June 2025
Rated 1 out of 5 stars

I’ve been ordering VSL Probiotics for a…

I’ve been ordering VSL Probiotics for a few years now and have been very satisfied. However my order has just arrived and it is two boxes short of my regular subscription. I have tried to access the website to contact customer service but keep getting the message the website cannot be trusted. Is anyone else having these issues?

13 June 2025
Unprompted review
Rated 1 out of 5 stars

As of yet I am still awaiting my order.

As of yet I am still awaiting my order.

I have checked with my neighbour but they did not receive it. Usually this gets posted through the letterbox.

I have just checked the tracking information and this does not say that its been delivered.

Please could you look into this order, and re-send the items if they can not be tracked.

Frances Bradley

31 May 2025
Rated 3 out of 5 stars

VSL#3

I have only just received the product so it is too early to say how good it is. In relation to to my original order it did not arrive on time. I tried contacting the company through their website contact form twice but never received a reply. I then contacted the company via a direct email address and they reissued the order.

31 May 2025

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