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Review summary

Created with AI, based on recent reviews

Looking at 218 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product for its effectiveness in improving gut health and addressing various digestive issues. Many people highlight the product's quality and the positive impact it has had on their well-being. The delivery service is frequently described as quick and efficient, with many appreciating the careful packaging, especially for refrigerated items. The company's service is also highly regarded for its professionalism and helpfulness. However, some customers experienced issues with their orders, including incorrect items being sent or missing products. A few people also reported problems with delivery, such as delayed shipments or packages arriving damaged, which raised concerns about the product's quality upon arrival.

What people talk about most

Product

Reviewers mention positive feedback about product. Many customers praise its effectiveness in improving gut... See more

Delivery service

People report positive experiences with delivery service. Many customers praise the quick and efficient... See more

Quality

Customers had positive experiences with quality. Many reviewers describe the product as "absolutely amazing"... See more

Order

Reviewers highlight ambiguous aspects of order. Many customers praise the ease of ordering online and the... See more

Service

Clients share positive opinions on service, highlighting its efficiency and professionalism. Many customers... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Delivery was longer than expected for a product requiring refrigeration and no ice packs with it. Not knowing if the post office room is at the right temperature or not. Will use them and see if I not... See more

Rated 4 out of 5 stars

VSL#3 has been a game changer for me, calming my system down before my pancreatic Insufficiency diagnosis. Now I will take it on a regular basis to keep my stomach easier to cope with. Royal mail... See more

Rated 4 out of 5 stars

It’s a wonderful product but the fact that it needs refrigeration can be a problem. Thankfully, we have good neighbours who put the package straight into our refrigerator. I did think I’d asked for t... See more

Rated 5 out of 5 stars

I had been giving VSL#3 to my epileptic dog after a recommendation from his neurologist. He is on many drugs but still had multiple seizures every week and terrible stools. After a gut test confirm... See more


Company details

  1. Vitamin and Supplements Store

About VSL# UK

Written by the company

VSL# UK Specialises in high-quality, evidence-based probiotics trusted by healthcare professionals. VSL# Supplements deliver high-concentration's of diverse bacteria to where they're needed most - YOUR gut!

The VSL# range currently comprises of: VSL#3, one of the world's most concentrated and well-researched multi-strain probiotics, and VSL# Fibre. A synbiotic combination of live bacteria and fibre, designed to help restore a healthy bowel and facilitate intestinal transit, providing relief from constipation.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

699 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 4% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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Rated 5 out of 5 stars

Arrived in good time and the product…

Arrived in good time and the product itself works well for me, I feel less sluggish, I also find it easy to take in water, I don’t drink juice or soft drinks but the flavour is pleasant and not strong so I’m happy to consume

3 October 2025
Rated 5 out of 5 stars

Game changer

Always delivered on quick & on time. Had IBS for over 30 years. Tried other premium probiotics but didn't help. Using VSL & reduced my cheese consumption (excessive!) and now I rarely have any issues. Even better now you can get capsules as well as sachets.

12 May 2025
Rated 5 out of 5 stars

I had food poisoning from uncooked…

I had food poisoning from uncooked chicken and although I got over most symptoms in a few days, I had excruciating stomach cramps and constant diarrhoea for 5 weeks and GPs just took blood and po* samples and said to rest.

I paid to see a private gastroenterologist who recommended these and even after day 1 I was better. Bad bacteria must have been lingering…. Why don’t GPs recommend VSL?!?!?!

26 September 2025
Unprompted review
Rated 4 out of 5 stars

I buy this product for my Mother in Law…

I buy this product for my Mother in Law as she is struggling with Diverticulitis.
Though one of her doctors, they recommended she tries VSL3 and it seems to help her.
We know it is not a cure but it is better than the pain she gets through flare up’s.

28 August 2025
Rated 4 out of 5 stars

Takes time but think works

Easy to take. Was told could take time and think it does. With tweaks to diet also - have improved. Not sure how long one should use - been told not too long and also can take long time!
But really believe has made difference.

4 September 2025

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