I ordered 2 prescription photchromic lenses for Gen 2 Wayfare AI glasses. One for normal frame, the other for the large frame. One set was for progressive lens, the other for plain prescription. The l... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Over all the product was good. I could see clear, it shipped pretty fast and it came extremely well packaged to maintain them safe. My only slightly complain is that the right side of my set doesn’t n... See more
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Quick answer to my question. Good advice. I was able to order easily. And I didn't have to wait long before I had the items at home. I didn't realize at first that the shipping costs were actually qui... See more
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The lenses are a great fit and swapping them while required a bit of force wasn't too bad. The prescription seems to very good. I am very disappointed by the fact that I ordered transition lenses... See more
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Company details
Written by the company
Professional lenses maker for Virtual Reality Headset
Contact info
United States
- support@vr-wave.store
- vr-wave.store
3.7
Average
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Worth the Money
The open communication was superb! being able to talk about the process for my Ray-Ban Meta lenses was super easy. My optometrist's employees told me that there was no 3rd party shop that makes lenses and the extra discontinued pair I bought would be no use to me. I am friends with the lady who handles the repairs and glasses ordering. I ordered them anyway through VR Waves, and when they came in, I went over and showed her the lenses. She tested the prescription on them, and they are a perfect match to my prescription. she did believe me on that you can pop out the lenses due to the ray-ban rep telling her that the lenses are built into the frames. she had me pop the lenses out and I showed her the install video and, she popped them in for me. I plan on getting lenses for my VRs that I have. IF YOU ARE THINKING ABOUT BUYING THEM DO IT, YOU WILL NOT BE DISAPOINTED!
13 August 2025
Reply from VR WAVE
Thank you so much for sharing your experience! We’re glad to hear that the process was smooth for you and that the lenses worked out perfectly with your prescription — we love hearing stories like this! We truly appreciate your trust in us and can’t wait to help you again with lenses for your VR devices. 🙌
Reply from VR WAVE
Thank you! We’re happy you had an easy time navigating—your experience means everything to us. 🌟
Lenses for Meta Quest 3 headset
Fast delivery, high quality lenses, easy to install in my Meta Quest 3 headset, easy to remove the magnetic lenses if someone else uses my headset!
Very happy!
12 August 2025
Reply from VR WAVE
We really appreciate your review! Happy to hear the lenses fit perfectly and make your Meta Quest 3 experience even better.
Perfect fit
Slides right in my Meta glasses, feels like original. Prescription is spot on!!
22 August 2025
Unprompted review
Reply from VR WAVE
Thanks so much for your feedback! We’re glad to hear the lenses fit perfectly and your prescription feels just right.
I didn’t receive the lenses and received no help
I was excited to get these and when I arrived home … expecting them to be there… they werent there. When contacting support, they offered no support. Not good customer service
12 August 2025
Reply from VR WAVE
Hello Anthony — your order is already in transit, and the tracking details have been sent to your email. Please check your inbox, and if you haven’t received them, feel free to reach out to us at support@vr-wave.store
Satisfied repeat customer
I already bought Quest lenses from VR WAVE before, so decided to try these Meta replacements too. Same quality, same great value. They really cover prescription well and now I don’t need to swap between glasses.
21 August 2025
Unprompted review
Reply from VR WAVE
Thanks so much for your feedback! We’re glad to hear you’re enjoying the same great quality and convenience with your new Meta lenses.
To long
Lenses are great, I can’t give it a 5 star because they took to long and communication from customer service wasn’t that great.
12 August 2025
Reply from VR WAVE
Thank you for your feedback! We're glad you love the lenses. We’ll work on improving our communication and delivery time for a better experience next time.
VRWave has AWFUL Customer Service
VRWave has refused to reply to my emails regarding my Meta Ray-Bans lenses that they have shipped me. They sent me lenses that are too big for the normal Wayfarers and they have not replied to my countless emails asking for either a replacement or refund.
19 August 2025
Unprompted review
Reply from VR WAVE
Hi David,
We are so sorry for the trouble you’ve experienced. Could you please message us again at support@vr-wave.store, so our team can assist you further?
Best,
VR WAVE
Great customer service
Had a few questions about my prescription, support answered fast and clear. Lenses came exactly as I needed, with prescription spot on. Very happy with the buy.
1 August 2025
Unprompted review
Reply from VR WAVE
Thank you for your kind feedback! We're glad our support team could help and that your lenses are a perfect fit. 😊
No more eyeglasses from now in VR.
Makes my VR session much better and enjoyable. The lens are done right. No problem at all.
4 August 2025
Unprompted review
Reply from VR WAVE
Thank you so much! We’re glad the lenses made your VR sessions more enjoyable.
Vr-Wave ignores your email complaints.
So update 29th August.
Thanks for your reply Vr Wave,,
I replied to your response on the 26th and as I thought, even though on your reply you are willing to sort this out without delay,
it’s been yet another 4 days (26th August) and I still haven’t heard back from you again.
Maybe if I continue on trustpilot there maybe a chance you’ll get back to me again.
I attached a video link to the issue I’m having as I have a file limit on the email for video files.
I also attached photos, however the photos don’t show the issue like the video.
I await your reply.
If anyone from customer service is reading this please will you respond to my email dated the 18th.
Order number 52219.
I see that other customers are having issues when you have a problem getting a response from you.
I also have had issues with prescription lenses for my ray ban wayfarer glasses.
The right lens does not fit properly and shakes when moving my head.
Unless I get a response from you within the next 2 working days I will be seeking a refund from PayPal.
Unless this is resolved shortly I have no alternative but to give a negative review and advise anyone not to use Vr-wave,
as if you encounter any problems after one email acknowledging your email you are then ignored.
18 August 2025
Unprompted review
Reply from VR WAVE
Hi Ian,
Thank you for your feedback, and I’m really sorry for the trouble you’ve experienced. Please email us directly at support@vr-wave.store with your order details so we can assist you right away and get this resolved for you.
VR WAVE
VR Wave ask me to email them with my…
VR Wave ask me to email them with my info. I did that and they still never got back to me or gave me my $10.00 rebate. They trying to make it look like they’re trying to correct their wrong, but really behind the scenes they not doing nothing. If the $10.00 rebate mean that much to you then keep it, just know that you lost a customer
4 August 2025
Unprompted review
Reply from VR WAVE
Hello Chris,
I’m truly sorry for the experience you’ve had with your rebate. I understand how frustrating it must be to follow the instructions and still not receive a response. This is not the experience we want our customers to have.
I’d like to make this right. Could you please email us at support@vr-wave.store? I’ll personally make sure your $10 rebate is processed as soon as possible.
We value your business and hope to have the chance to restore your trust.
VR WAVE
Reply from VR WAVE
Awesome! Thank you for the 5-star review!
VR WAVE Meta Rayban
Was a bit skeptical at first but I press the purchase button anyways, did not regret at all. Quality is good and installation is simple. Recommend!
1 August 2025
Unprompted review
Reply from VR WAVE
Thank you for trusting us! We're glad you loved the quality and easy installation.
Reply from VR WAVE
Fantastic! Thank you for sharing the positive review :-)
Makes my VR experience much better
Fitting my eyeglasses to the quest 3 is a pain in the ass. I can enjoy VR much better now with the vrwave lens
31 July 2025
Unprompted review
Reply from VR WAVE
Glad to hear our lenses made your VR experience more comfortable! Enjoy your VR adventures! 🎮
Reply from VR WAVE
Awesome! Thanks for the 5-star review!
The prescription is produced…
The prescription is produced appropriately and is of great quality. I'll suggest it to my friends
10 July 2025
Unprompted review
Reply from VR WAVE
Thank you so much for the 4-star review and for the recommendation :)
Rayban Lens
Nice finishing, premium quality. The mirrored lens looks sharp and clear.
28 July 2025
Unprompted review
Reply from VR WAVE
This is awesome! Thank you for sharing your experience with VR Wave.
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