I ordered 2 prescription photchromic lenses for Gen 2 Wayfare AI glasses. One for normal frame, the other for the large frame. One set was for progressive lens, the other for plain prescription. The l... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Over all the product was good. I could see clear, it shipped pretty fast and it came extremely well packaged to maintain them safe. My only slightly complain is that the right side of my set doesn’t n... See more
Company replied
Quick answer to my question. Good advice. I was able to order easily. And I didn't have to wait long before I had the items at home. I didn't realize at first that the shipping costs were actually qui... See more
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The lenses are a great fit and swapping them while required a bit of force wasn't too bad. The prescription seems to very good. I am very disappointed by the fact that I ordered transition lenses... See more
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Company details
Written by the company
Professional lenses maker for Virtual Reality Headset
Contact info
United States
- support@vr-wave.store
- vr-wave.store
3.7
Average
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 24 hours
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Delayed process
Delayed process, sent wrong lens, your team sent me wrong prescription, Customer service Ana blames me for not being able to see correctly, has stopped responding to my emails, and waiting on my refund
Update...Joy , Manager from vr wave just escalated the matter to high priority and investigation has begun
22 September 2025
Reply from VR WAVE
Hi Dominique,
We’re sorry to hear about the inconvenience you experienced. Please be assured that we’re reviewing your case to understand what went wrong and to ensure the issue with your order and refund is resolved as soon as possible.
VR WAVE
Reply from VR WAVE
Thanks so much! We’re glad you love the lenses! 😊
Received defective lens and no response from support
Received defective lens (wrong prescription and no brown shade even though it was paid) and reached out to support via email. No one has responded. I’m going to file a chargeback with my bank. Horrible experience.
24 September 2025
Reply from VR WAVE
Hi John,
We’re sorry to hear about your experience. We understand how disappointing it must be to receive a lens that doesn’t match your order. Our team strives to respond to all messages as quickly as possible, and we sincerely apologize if we missed yours.
You will receive an email from our team shortly to help resolve this right away.
Thank you for bringing this to our attention.
VR WAVE
Reply from VR WAVE
Thank you so much! We're glad you had a great experience with our customer service. 💬✨
Rasy to use and high quality product
23 September 2025
Reply from VR WAVE
Thanks so much for your kind words! We're glad you found it easy to use and loved the quality.
Had a super easy install and a 1 day…
Had a super easy install and a 1 day early delivery 10/10!
23 September 2025
Reply from VR WAVE
Thanks so much for the awesome feedback, David! We're glad the install was easy and delivery came early! 🙌
My excompany was…great
My experience with this company was really good from start to finish. The product is top quality and installation as expected (great) this is my second purchase first was for the PSVR and second with the Meta Quest 3 both worked and installed great. For these reasons and great customer support I highly recommend buying from VR WAVE!
23 September 2025
Reply from VR WAVE
Thanks so much for your kind words and continued support! We’re thrilled to hear both your PSVR and Meta Quest 3 lenses worked perfectly. Enjoy your VR adventures!
Ana from customer service was…
Ana from customer service was exceptional. Ana was prompt in her replys after a small hiccup in the delivery process, she corrected the issue rushed my order two today's later my lenses was at my doorstep prescribed and ready to install and may I say lenses was cut to perfection thank you!! VR wave team for your craftsmanship keep up the good work!!
Undoubtedly recommend this to my family and friends
23 September 2025
Reply from VR WAVE
Thank you so much for your kind words! We're thrilled to hear Ana was able to help and that you’re happy with your lenses. We truly appreciate your recommendation and support! 💙
Turtle
The process to order and receive replacement lens was extremely slow. Not being able to input a two digit PD was frustrating.
23 September 2025
Reply from VR WAVE
We’re sorry to hear about the delay and the PD input issue — we’ll work on improving both for a smoother experience next time.
I love VR WAVE,they have good service…
I love VR WAVE,they have good service and products.
23 September 2025
Reply from VR WAVE
Thanks so much for your kind words, Fred! We’re thrilled you’re happy with our service and products. 💙
Wish I could give zero stars…
Package was delayed due to “non payment of postage” before ultimately being “confiscated” by USPS. Customer service communication is also awful. VR Wave fought me over issuing full refund luckily I went thru PayPal to get my money back. Terrible Experience. Buyer beware
17 September 2025
Reply from VR WAVE
Hi Taylor,
We’re truly sorry for the experience you had — that’s never the level of service we aim to provide. We understand how frustrating the shipping issue must have been. Please know that we’ve processed a full refund for your order as requested.
We appreciate your feedback and will use it to improve our communication and logistics moving forward.
VR WAVE
My order was confiscated by USPS
My order was confiscated by USPS for counterfeit postage and I have been waiting for a new order to be shipped out. It does not seem like its going to happen so I guess I I'm out $150. I just want a refund at the moment but I know that is not going to happen. I will have to buy from lensology.co.uk next time
17 September 2025
Reply from VR WAVE
Hi David,
We sincerely apologize for the inconvenience caused by the shipping issue. As mentioned in our email, we’ll make sure to process the reshipment of your replacement order and keep you updated as soon as it has been shipped out.
We truly understand your frustration and appreciate your patience while we work to resolve this for you as quickly as possible.
VR WAVE
Quick service and excellent product
Quick service and excellent product. So nice not to have to wear glasses with the VR headset! Work outs are much easier as the glasses would easily fog up... no such issue with the VR Wave prescription lenses.
18 September 2025
Reply from VR WAVE
Thanks so much for the awesome review! 😎 We’re thrilled to hear your VR workouts are now fog-free and crystal clear — no more “wipe-the-glasses” breaks mid-game! Enjoy the view, and welcome to the no-glasses club! 💪🎮
Not happy
Not happy. Order tool forever to be delivered. Then when it was delivered it was incomplete. After numerous emails it's still not fulfilled. I keep getting the run around. I paid immediately and I am still not happy.
All these influencers that sing their praises need to be investigated.
At least the lenses are working as they should but all the items that I ordered are still not here and it's almost a month after I ordered.
18 September 2025
Reply from VR WAVE
Hi Alred,
We’re very sorry for the delay and the inconvenience you experienced with your order. The USPS tracking issue caused unexpected delays, and we completely understand how frustrating that must have been.
We’re glad to hear your order has now been delivered, and we truly appreciate your patience throughout the process. Thank you for bringing this to our attention — your feedback helps us improve both our service and communication moving forward.
VR WAVE
I would highly recommend ordering from…
I would highly recommend ordering from VR Wave.
I chose to order clear prescription lenses for my Meta Ray-Ban Skyler lenses, and I'm so happy I went with VR Wave. Their pricing was a fraction of the cost of hiring LensCrafters or Ray-Ban to do it! I was quoted upward of $500 to have it done by LensCrafters, while VR Wave was no more than $120. Huge difference.
VR Waves' customer service was superb as well.
When I ran into an issue with my shipping being delayed, they immediately re-ordered my lenses and had them expedited. They are very responsive via email!
17 September 2025
Reply from VR WAVE
Thanks so much for recommending us — we’ll be here whenever you need another upgrade for your Meta Ray-Bans (or any other VR/AR devices that deserves some clarity)! 😎
Reply from VR WAVE
Hi Daryl,
We sincerely apologize for the inconvenience. We did send you an email — could you please check your inbox (including your spam or junk folder) in case it landed there. If not, please email our team at support@vr-wave.store
VR WAVE
It’s been 2 months I didn’t receive my…
It’s been 2 months I didn’t receive my lens. It was sent out again but I do not have any updates on the wear abouts of the lens. I did get 10% off the lens but I just want my money back poor services all the way around I will never order or refer anyone to purchase anything
18 September 2025
Reply from VR WAVE
Hi Lorvia,
We’re truly sorry for the delay and the inconvenience this has caused. The issue was due to a USPS tracking problem, and we completely understand your frustration. As mentioned in our email, we’ve already processed a replacement for your lens, and once it ships, we’ll update you right away with the tracking details.
We truly appreciate your patience and apologize again for the experience — this isn’t the level of service we aim to provide.
VR WAVE
I am super disappointed with the way my…
I am super disappointed with the way my purchase has went. I ordered on September 10th. Its October 8th. Almost 30 days and still no idea if I am going to receive what i ordered. The product was confiscated by USPS due to counterfeit postage. I have emailed the company a few times. I did get two responses. But I still do not have an answer what is going on or if I will get a refund or the product delivered. I am at the point I am going to go to the bank and ask them to give me the money back. This is super upsetting. I did do research and even ask AI if your company was trustworthy. Maybe this review will save a few of you the hassle I have had to go through. Please make this right for me and ill change my 1 star rating. Thanks
10 September 2025
Reply from VR WAVE
Hi Danny,
We’re truly sorry for the delay and the frustration this USPS tracking issue has caused. We understand how disappointing this experience has been, and we sincerely apologize for the inconvenience.
Our team has already sent you an email with the full details regarding your order and how we’re resolving this for you — please check your inbox (and spam folder, just in case). If you haven’t received it, kindly let us know so we can resend it right away.
Thank you for bringing this to our attention — we’ll do our best to make things right for you.
VR WAVE
I purchased lens for my Meta Skylar…
I purchased lens for my Meta Skylar glasses because my script could not be fill with ray-ban. The lens worked out great, and only took a little over two weeks to get to me. If you're looking for a cheaper option, definitely give the company a chance.
18 September 2025
Reply from VR WAVE
Thanks for the awesome review! We’re thrilled to hear your lenses fit your Meta Skylar glasses perfectly—sounds like a clear win to us 😎. We appreciate you giving us a chance (and your eyes some well-deserved clarity). Enjoy seeing the world in HD!
Easy to use
Easy to use, the product worked well and as advertised. The site was easy to use and well designed.
11 September 2025
Reply from VR WAVE
Thanks a ton! 🎉 Glad to hear everything worked perfectly — we like keeping things simple, smooth, and just as promised! 😉
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