VPN Secure Reviews 727

Reply from VPN Secure

May 14, 2025

We understand your frustration — and we know it feels like a broken promise.

The Lifetime license you purchased was sold by the previous owner, and when we acquired only the infrastructure in 2023, we didn’t receive any contracts, payments, or legal obligations. Still, we kept those accounts active for two additional years, fully at our own cost.

We know that’s not the outcome you expected — and we respect your disappointment.

— VPN Secure Team

Reply from VPN Secure

May 14, 2025

Totally fair perspective — and we don’t blame you for walking away.

Just to clarify: the Lifetime subscriptions were sold by the previous owner, and when we acquired only the infrastructure in 2023, we didn’t receive contracts, payment records, or legal obligations. Still, we kept those accounts active for two additional years, fully at our expense.

We know that doesn’t change your decision, but we appreciate the time you spent with us.

— VPN Secure Team

Reply from VPN Secure

May 14, 2025

We understand you're angry — and we’re not here to argue that.

To clarify: the Lifetime subscriptions were sold by the previous owner, and when we acquired only the infrastructure and brand in 2023, we received no contracts, no payment records, and no legal obligations. We’ve acknowledged that we should have walked away — but instead, we chose to keep Lifetime accounts active for two extra years, at our own cost.

We know this situation has burned trust — and we’ve continued responding openly, even when the response is hostile. We’re not hiding.

— VPN Secure Team

Reply from VPN Secure

May 14, 2025

We understand why this feels like a breach of trust — and we know “due diligence failure” isn’t a comforting explanation.

To clarify: the Lifetime subscriptions were sold by the previous owner, and when we acquired only the assets in 2023, we received no contracts, no payment data, and no legal obligations tied to those deals. Still, we chose to keep those accounts active for two additional years at our own cost.

That decision wasn’t about profit — it was about offering something rather than cutting access immediately. We know it wasn’t enough for many, and we respect your choice to walk away.

— VPN Secure Team

Reply from VPN Secure

May 14, 2025

We understand the frustration — and we know many users feel betrayed.

Just to clarify: the Lifetime subscriptions were sold by the previous owner, and when we acquired only the infrastructure, we didn’t receive the contracts, payments, or legal obligations. Still, we kept those accounts active for two additional years, entirely at our own cost.

We respect your decision to move on — and we’ve continued responding openly, even when it’s not popular.

— VPN Secure Team

Reply from VPN Secure

May 14, 2025

Thank you for your honest and fair feedback — it's rare, and we don’t take it lightly.

You're right: we have a long road ahead to rebuild confidence. The Lifetime subscription issue has understandably shaken trust, and while we’ve done our best to explain what happened, we know that words alone won’t restore integrity — only actions over time will.

As for privacy and resistance to outside pressure: VPN Secure remains a zero-logs provider, now based in The Bahamas, outside of the 5/9/14 Eyes alliances. We’re not here to fold under pressure — we’re here to provide privacy that actually means something. That’s a line we won’t cross.

We respect your choice to stay with your current providers, and we hope that in time, our actions will speak louder than this chapter of our history.

— VPN Secure Team

Reply from VPN Secure

May 14, 2025

We understand your frustration — and we know the experience over the last few years hasn’t lived up to expectations.

To clarify: the Lifetime subscription you purchased was sold by the previous owner, and when we acquired only the infrastructure in 2023, we received no contracts, customer payment data, or legal obligations. Still, we kept Lifetime accounts active for two years, entirely at our own expense.

You're right to point out the warrant canary issue — it hadn’t been updated in years before the acquisition. We’ve since focused on rebuilding core infrastructure, adding WireGuard support, and restoring platform stability, but we understand the trust has already been broken for many.

We respect your decision to move on — and appreciate you sharing your honest feedback.

— VPN Secure Team

Reply from VPN Secure

May 14, 2025

We respect your right to explore any formal resolution — including arbitration, if that’s the path you choose.

To be clear, the Lifetime subscriptions were sold by the previous owner, and when we acquired only the assets in 2023, we did not receive the contracts, payment data, or funds tied to those deals. Still, we kept those accounts active for two additional years, fully at our expense, to soften the impact.

We understand this hasn’t felt fair — and we’re continuing to respond to every concern with honesty, even when the outcome isn’t what users hoped for.

— VPN Secure Team

Reply from VPN Secure

Updated May 15, 2025

Edited Answer 2: ⬇️

Understood — we won’t try to change your mind.

You’re right that trust is everything in a business like ours. And if our actions led you to believe we’re untrustworthy, we accept that — even if we see the situation differently.

For the record: we still don’t log, we don’t sell data, and we’ve never monetized user information — and we never will.

We’ll leave it there and respect your request not to engage further.

— VPN Secure Team

Edited Answer: ⬇️

We understand this isn’t the answer you were hoping for — but here’s the reality.

The original seller of your Lifetime subscription was BoostNetwork Pty Ltd in Australia. When they sold off all assets and ceased operations, their "lifetime" effectively ended. That’s not just our interpretation — it's how Lifetime Deals are often handled when businesses change hands.

One well-known precedent: when MyHeritage acquired Geni.com in 2012, they canceled all Lifetime subscriptions and converted them to 5-year plans — and that was a company with 400+ employees and 50M users. We're a 3-person team, and we still kept Lifetime accounts active for two full years, without receiving a cent from those deals.

We agree this situation is frustrating — and no, two years is not a "lifetime." But it was a good-faith effort to give something, rather than nothing, in a very imperfect handover.

We truly wish there had been a cleaner way forward.

— VPN Secure Team

Original Answer: ⬇️

We understand your trust is gone — and we know many feel the same.

To clarify: we didn’t sell your Lifetime subscription, and we never received the funds tied to it. The previous company did. When we acquired only the infrastructure in 2023, we received no contracts, payment records, or legal obligations. Still, we kept Lifetime accounts active for two more years, fully at our expense.

As for your data — VPN Secure has always been a zero-logs provider, and we stand by that. We’ve never sold or shared user data and never will.

We respect your decision to move on. We just want the full picture to be clear.

— VPN Secure Team

Reply from VPN Secure

May 14, 2025

We understand your frustration, but to clarify — the Lifetime subscriptions were sold by the previous owner, and we did not receive the contracts, payments, or legal obligations tied to those deals.

Even so, we kept those accounts active for two additional years at our own expense. We’ve taken responsibility for the poor communication and lack of due diligence — and we’ve stayed visible, responding to every concern, even when it’s unpopular.

— VPN Secure Team

Reply from VPN Secure

May 14, 2025

We understand why this feels wrong — especially finding out through a third party instead of directly from us.

To clarify: we didn’t purchase the company or its customers — we acquired only the assets (infrastructure, servers, brand). The Lifetime subscriptions sold on StackSocial were not disclosed in the sale, and we received no payment records, contracts, or funds from those deals.

Still, we kept those Lifetime accounts active for two full years, entirely at our own expense — not because we were obligated to, but because it felt better than cutting access immediately.

We respect your decision to look elsewhere — and we know this situation could’ve and should’ve been handled better.

— VPN Secure Team

Reply from VPN Secure

May 14, 2025

We understand how this feels — and we’re not here to dodge accountability.

To clarify: the Lifetime subscription you purchased was sold by the previous owner, and when we acquired only the assets of VPN Secure in 2023 — not the legal entity — we received no contracts, payment records, or obligations tied to those deals. We also didn’t “happily take your money” — we never received a cent from those Lifetime sales.

Once we discovered the scale of the situation, we chose to keep Lifetime accounts active for two more years, entirely at our own cost — not as a perfect solution, but to offer something rather than nothing.

We know that doesn’t feel fair. And we respect your decision to move on and warn others — but this wasn’t a scam or a money grab. It was a flawed handover, and we’ve faced it openly, even knowing it would hurt.

— VPN Secure Team

Reply from VPN Secure

May 14, 2025

We understand your frustration — but to clarify, we didn’t acquire the original company or its contracts. We only acquired the infrastructure, not the legal obligations or customer payments.

Still, we kept Lifetime accounts active for two years at our own cost, trying to offer something rather than cutting access immediately. We know that wasn’t enough for many — and we respect your decision to walk away.

— VPN Secure Team

Reply from VPN Secure

May 14, 2025

We understand your frustration — and we’ve heard this from many Lifetime users.

Just to clarify: we didn’t buy the original company. We acquired only the infrastructure, with no legal transfer of contracts, payment records, or obligations. Still, we kept Lifetime accounts active for two extra years, fully at our own cost.

We know that doesn’t change how this feels, and we respect your decision to move on.

— VPN Secure Team

Reply from VPN Secure

May 14, 2025

We hear you — and we genuinely regret that our attempts to explain the situation have come across as gaslighting or arrogance. That was never the intent.

We’ve tried to be transparent about what happened: we acquired only the infrastructure and brand, not the contracts, customer payments, or legal obligations. Once we realized the scale of the Lifetime subscriber base, we chose to keep accounts active for two extra years, at our own cost — not as a fix, but as an attempt to ease the transition.

We understand that doesn’t feel like accountability, especially to users who paid and expected far more. But we’ve stayed visible and answered hundreds of reviews not to deflect blame, but because we believe people deserve answers — even when the outcome won’t change.

We respect that you’ve moved on — and we truly wish it hadn’t ended like this.

— VPN Secure Team

Reply from VPN Secure

May 14, 2025

We understand why this feels shady — and appreciate you at least acknowledging that canceling Lifetime plans, while painful, may have been necessary.

To clarify the timeline: we discovered the scope of Lifetime subscriptions several months after the acquisition. At that point, rather than cut access immediately, we made the choice to keep those accounts active for two years — from late 2023 through mid-2025 — even though we had received none of the funds and were under no legal obligation to do so.

You're right that we didn’t walk away when we probably should have. That mistake — a lack of due diligence — is on us, and we’ve said so publicly. But we’re not lying, and we’re not shifting blame. We’re simply trying to handle a messy handover with transparency, even if the outcome isn’t what people hoped for.

We respect your decision to move on — and we’re still here answering every review, because users deserve to be heard.

— VPN Secure Team

Reply from VPN Secure

May 14, 2025

We understand your frustration — especially if the service didn’t meet your expectations even before the Lifetime subscriptions were discontinued.

Just to clarify: those subscriptions were sold by a previous owner, and when we acquired only the assets of VPN Secure, we received no contracts, payment data, or legal obligations. Still, we kept Lifetime accounts active for two years, fully at our own expense.

We know that doesn’t change how this feels, and we respect your decision to move on.

— VPN Secure Team

Reply from VPN Secure

May 14, 2025

We hear you — and we know many longtime customers feel deeply let down.

But to clarify: the Lifetime subscriptions were sold by a previous owner, and when we acquired only the assets of VPN Secure — not the company itself — we didn’t receive the funds, contracts, or legal obligations tied to those deals.

Even so, we chose to keep those accounts active for two additional years, fully at our own cost. We know that doesn’t make things right for everyone — but it wasn’t about chasing more money. It was a difficult attempt to offer something instead of walking away entirely.

We respect your frustration and your decision to move on.

— VPN Secure Team

Reply from VPN Secure

May 14, 2025

Thank you for being a longtime user — and we’re truly sorry that things ended this way after so many years.

To clarify: your Lifetime subscription was sold by the previous owner through a third-party marketplace (like Digg Store). When we acquired only the assets of VPN Secure in 2023 — not the company itself — no contracts, payment records, or legal obligations transferred to us. We had no access to the funds collected from those sales and no way to verify or fulfill them legally.

Still, we chose to keep Lifetime accounts active for two full years at our own expense to soften the transition. We understand that doesn’t feel like enough — especially when your business depends on reliable VPN access — and we sincerely regret the disruption.

We respect your right to pursue legal avenues if you believe that’s the appropriate next step. We're continuing to respond to all concerns transparently and in good faith.

— VPN Secure Team

Reply from VPN Secure

May 14, 2025

You're absolutely right — communication was a major failure on our part. Many users didn’t receive the initial notice because of outdated email lists, high bounce rates, and poor delivery. Saying it "went to spam" wasn’t meant as an excuse, just part of a larger issue we didn’t catch soon enough. That’s on us.

We didn’t acquire the original company — only the infrastructure and brand. There were no customer contracts or payment records transferred, and we didn’t receive the funds from any Lifetime deals. But we still chose to keep those accounts active for two extra years, entirely at our own cost.

We understand this could’ve been handled far better. And we fully respect your decision to move on — it’s justified.

— VPN Secure Team