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4.6
21 reviews
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Even though they work with you on your problem over email, not in live interaction, they are very quick to respond and have your problem fixed. I was very happy with Bryan solving my problem. But you must articulate your problem well.
Very relible service and fantastic support team!
Very quick response from the support team. Nice browser extension and plain OpenVPN/WireGuard support.
The best techniqal team ever specially Bryan
Good product, great service! Special thank to Isaak and Bryan!
Great technical support ⭐️⭐️⭐️⭐️⭐️
Connection problems were quickly resolved.
I have been using this service for 7 years and I like everything 👍
Special thanks to Isaac C. 🍰
Like the service itself, great customer support!
Great support!
Instantly responds to requests and easily deals with problems!
Special thanks to Bryan!
Great technical support!!! Special thank to Bryan - best one ☝️ 🙏 Fast and smart !
OpenVPN good work with social network (Instagram , FB ) in Russia.
The product is good, it works. Special thanks to technical support, they "don't quit", they help to solve all problems.
It`s a brilliant service!
I have been using the vpn99 service few years (started at 11 Apr 2019)
Thanks!!!
I used to use this VPN before and it was fine, so when I needed it again I decided to get back to them and paid for a year of the service. But it didn't work. I have reported to the support, they made me send them dozens of screenshots and videos, asking the same stupid questions like did you try to log out and log in again, did you try to reinstall the app - despite the fact I have reported them in the very first email. I tried to find someone from this company on LinkedIn - but with little luck. The website also doesn't provide any info about the team (no wonder, I would be ashamed). Now it's about two months and I still can't get my money back - the support keeps asking me things like please send proof of payment (I've sent the bank cheque), not send a screenshot, oh, now please send us a n*de selfie or else we won't believe you were so dumb to pay for this piece of carp we call and sell as VPN.
Dear Founder of the VPN99 - I hope you read this and be ashamed of yourself, your product and the level of service you provide to the users.
To all the others - never use vpn99.net or trustvpn.methe other product of the same SMERTRIOS LIMITED company (the website is the same, they just changed the colour, probably because they had to many complaints on vpn99)
Reply from VPN99
Hi Elena, we're sorry to hear about your experience. The VPN99 product is now under new management - please contact us at support@vpn99.net and we promise to solve all issues, including a full refund.
Reply from VPN99
Thank you for your review!
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