Voye Global Reviews 98

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 71 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their excellent customer service, highlighting their helpfulness, patience, and professional yet friendly approach. Many users appreciate the quick response times and efficient problem-solving, often noting that issues were resolved in a matter of minutes. The service itself is frequently described as excellent, with many customers expressing satisfaction with the e-SIMs and their reliable connectivity. However, some people were dissatisfied with the contact experience, reporting that their emails went unanswered or that customer support was unhelpful in resolving issues. A few other people also felt that their eSIMs did not work as expected in certain locations, and some experienced delays in activation or issues with calls and SMS functionality.

What people talk about most

Customer service

Reviewers mention positive feedback about customer service, highlighting the quick, responsive, and helpful... See more

Service

Users describe positive interactions with service, highlighting its affordability, speed, and ease of use.... See more

Response time

Clients share positive opinions on response time, with many reporting quick and responsive support. Customers... See more

Staff

People report positive experiences with staff. Customers consistently praise the support team for being very... See more

Customer communications

Reviewers highlight ambiguous aspects of contact. Some customers report very fast contact and problem... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Nicole was absolutely AMAZING at sorting my problem out. Very attentive and prompt with replays. Gave clear instructions that even t-rex like me could follow. Nicole was very patient and answered all... See more

Company replied

Rated 5 out of 5 stars

Great customer support. I put in the wrong phone number on activation and forgot that I had left my phone in flight mode after arriving at my destination. I got help right away and they were able to... See more

Company replied

Rated 5 out of 5 stars

Probably the best service I've expirienced so far abroad with esim. The most competitive price plus the most relibable serbvice ever. And a free test period in home country is the winner of it all. Th... See more

Company replied


Company details

Written by the company

Voye Global revolutionizes international travel connectivity with its innovative eSIM technology. We empower travelers to test their data plan right from the comfort of their homes before embarking on their journey, eliminating the anxiety of connectivity issues abroad. Our one eSIM solution provides seamless global connectivity, ensuring you stay connected in virtually any country without the hassle of switching SIM cards. We believe that staying connected shouldn't break the bank, which is why we offer highly affordable rates tailored to your travel needs.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

98 reviews

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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Easy installation with good connectivity.

I got a free 7-day global eSim from making a booking from Agoda. Easy installed and good connection without problem.
The Voye agent was very helpful in responding my enquiries promptly.
The eSim also gave me extra 100mb to start from my country before travelling overseas.

7 March 2026
Unprompted review
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Reply from Voye Global

We are happy to hear about your positive experience Madrandia :)

Rated 5 out of 5 stars

Great experience 🌸

My boyfriend and I have been using this eSIM during our vacation to Rome, it was a great experience and every time we needed their help they were patient, useful and gave us service until the problem was solved. I recommend Voye very much 😊

26 February 2026
Unprompted review
Voye Global logo

Reply from Voye Global

Thank you so much for your kind feedback Rotem!

Rated 5 out of 5 stars

A great service experience I received from the supporter Ram

I intended to purchase a VOYE e-SIM
I always have an excellent experience with the company's e-SIMs.
Two weeks ago I came back from Budapest and I had a small volume - 3 gigabytes - which was emptied quite quickly and I had to purchase additional surfing volume. I contacted VOYE support on WhatsApp and asked for a human representative. Ram answered me patiently and guided me until everything worked out to my satisfaction.
Now, in preparation for another trip, I wanted to purchase your Aces again. I saw that you can get a discount by typing in a certain coupon code and I didn't know how to make the purchase and get a discount. Again I asked for a human supporter and Ram answered me again. He answered all the many questions I had with infinite patience, inexhaustible kindness and niceness. How wonderful it is for me and for you to have such a professional, knowledgeable, supportive and helpful, patient, kind and nice supporter.
Of course, I will continue to purchase an e-SIM from your company.
I am really satisfied.

4 March 2026
Unprompted review
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Reply from Voye Global

Thank you so much for your kind feedback Tali! We appreciate it a lot :)

Rated 5 out of 5 stars

I used Voye's services for the third…

I used Voye's services for the third time and recommended about them to other three people. The packages are great, great value for money, great customer service 24/7.

4 March 2026
Unprompted review
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Reply from Voye Global

Thank you Naama for your feedback!

Rated 5 out of 5 stars

I would like to thank Gravit for…

I would like to thank Gravit for amazing, courteous and fast service and the cheapest prices available.

28 February 2026
Unprompted review
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Reply from Voye Global

Thank you for your kind feedback Noa! We appreciate it a lot :)

Rated 5 out of 5 stars

I had the esim attached to another…

I had the esim attached to another phone by mistake.
Notified the support which solved it in few seconds.
Great service 👏

20 February 2026
Unprompted review
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Reply from Voye Global

Thank you for your great feedback Amir :)

Rated 4 out of 5 stars

Nepal trip, Ncell worked well enough.

Used the 7gb plan for my trip to Nepal. Worked in Kathmandu and Pokhara majority of the time. every now and then when inside a pub or building it would drop out but otherwise worked. I trekked to Annapurna BC and it worked at some spots lower on the mountain but somewhere a bit before derauli and after sinwua it dropped out. I saw a lot of reviews saying Ncell won't work and you need NTC but Ncell worked fine for me. My friends got sims at the Kathmandu airport which were unlimited and only cost 7 USD, they were also NTC. There sims worked all the way to ABC and everywhere we went. The only downside was it was a physical sim. So if you don't mind getting a physical sim and you're going to Nepal I recommend getting one at the airport.

30 January 2026
Unprompted review
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Reply from Voye Global

Thank you for your feedback Nathaniel!

Rated 1 out of 5 stars

Calls and Sms dont work in the USA

On a global plan in the USA in order to have phone calls and sms, i toke a two weeks plans and a 40 minutes calls.
The internet works but the sms and calls didn't work at the beginning, and it looks like they are still not working.
i'm not taking a esim to wait for a whole day for it to activate.

17 February 2026
Unprompted review
Voye Global logo

Reply from Voye Global

We are sorry to hear about your experience with calls.
Our Support team is available 24/7 for any question or issue.

Rated 5 out of 5 stars

Nicole was absolutely AMAZING!

Nicole was absolutely AMAZING at sorting my problem out. Very attentive and prompt with replays. Gave clear instructions that even t-rex like me could follow. Nicole was very patient and answered all my queries. My e-sim was up and running in a promptly manner! I was really happy when Nicole got to the bottom of the problem and took time to explain what the issue was. Thank you for making my trip to India so much easier and worry free! Internet os so important nowadays. Nicole you deserve a pay rise!

3 February 2026
Unprompted review
Voye Global logo

Reply from Voye Global

Thank you so much for your great feedback Monika! We are happy we could help :)

Rated 1 out of 5 stars
Voye Global logo

Reply from Voye Global

Hi Eyal,
Thank you for your feedback. It means a lot to us. We have located the conversations with you and we are checking what could have done better on our end. We see that the main issue was using 2 eSIMs together on the same device which might have caused the issue and as you also mentioned that turning the other eSIM off, it did work.
We are investigating this specific issue of course as we are working on continuous improvement on our end.

Rated 1 out of 5 stars

Had 4 unlimited plans and they were all…

Had 4 unlimited plans and they were all basically useless.

After 2gig the plan slows down to be no use.

Communicating with the company was good and they admitted that it was not obvious on the website but the fine print was there.

The data speeds even before the 2 gig was used was so slow.

22 December 2025
Unprompted review
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Reply from Voye Global

Hi Ed,
We apologize for this inconvenience and appreciate your feedback.
The information about the limit is indeed on the website- also on the plans pages. We also added it to more places recently so it should be presented even better.

Rated 1 out of 5 stars

The worst eSIM provider ever

The worst eSIM provider ever! Tried to use their eSIM in Madagascar and for 2 days not even 3G data access. Their customer support is useless. Advising to use alternative networks where there are none to connect with their eSIM. Eventually got connected to Orange network after 3 days but my request to extend the eSIM duration for the days without data - justified by a screenshot (keeping same purchased data limit) was declined. Their customer service even don’t know under what name their eSIM shows up on the phone. Declined request to connect with supervisor… I have been using multiple eSIM providers but this is by far the worst!

19 December 2025
Unprompted review
Voye Global logo

Reply from Voye Global

Hi,
We are very sorry to hear about your experience with our eSIM and team this time.
We can't locate the conversation to check what we could have done better as we don't have enough info here and your name is written as ksp.
We do see that you wrote a positive review about us in the past so we hope this is a one time slip.
Regarding the name of the eSIM on the device- this is technically not possible as this is your private device and we don't have access to it of course.

Rated 5 out of 5 stars

Very very good

Very very good, and alsow i am very satisfied with the suport, very fast in answering and solve the problem (mine) i have

22 December 2025
Unprompted review
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Reply from Voye Global

That is great to hear Denis! Thank you for your feedback :)

Rated 5 out of 5 stars

Very good product and service

I use voye in Thailand Hong Konk and Caina
It works perfet and I China I can use whatsapp Facebook and instegram without VPN
It cost me less than other services.
The team service is kind and excellent.

20 December 2025
Unprompted review
Voye Global logo

Reply from Voye Global

Thank you so much for your kind words Alexander! That is great to hear.

Rated 5 out of 5 stars

Great customer support

Great customer support.
I put in the wrong phone number on activation and forgot that I had left my phone in flight mode after arriving at my destination. I got help right away and they were able to get me set up and activated in no time. Got my phone number updated and the e-sim activated.

18 December 2025
Unprompted review
Voye Global logo

Reply from Voye Global

Thank you so much for your kind words Katrin!

Rated 5 out of 5 stars

Superb service

I am not phone savy, but the team helped me with alot of patience sending me correct info on what to do to use my data for esim. I bought the max package avaiable of 50 gb for 365 days.

16 December 2025
Unprompted review
Voye Global logo

Reply from Voye Global

Thank you for your kind words :) We are available 24/7 if you have any questions.

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