ive just switched from EE with a constant full 5G signal indoors and out, and with these clowns i get between 1 and 2 bar signal. Never once getting 5G. voxi and vodafone are supposed to have very go... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
No real issues with the coverage and service and it's cheap for what you get. Just really disappointed that there's still no included or decent prced international data plans. I have to buy e-sims eve... See more
Company replied
Urmi was a very helpful web chat agent, addressed my issues quickly. The reason for 4 stars is that the issue is a recurring one - you cannot remove a payment method from you account on VOXI's websi... See more
Company replied
Make sure you ask to speak to someone on chat. Excellent service migrating to another provider - they easily guided me to set-up an ESIM so minimising trying to find that fiddly IPhone tool to add a... See more
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Company details
About VOXI Mobile
Written by the company
The mobile network with Unlimited Social Media. Stay in touch wherever you are with our 30-day rolling SIM only deals.
Use your favourite social apps as much as you like, without eating into your data.
See all our plans and order your free SIM below:
Shop Now
Best SIM Only Deals
Best Mobile Phone Deals
Get up to £20
Help
Refer. Reward. Repeat.
Written by the company
- Invite your mates to VOXI Mobile and each get up to £20 in Gift Cards
- Every time you refer a friend, you’ll each pocket up to £20 in Gift Cards. Just make sure you both stick around for at least 2 months. Choose from Amazon, PayPal, or Just Eat. The best part? The more mates your refer, the more Gift Cards you earn. Win-win! See www.voxi.co.uk/friends for details.
Contact info
United Kingdom
- voxi.co.uk
3.2
Average
24K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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Poor customer service
Signed up under double rewards offer. Did not receive double rewards. Took over 30 minutes to close my account (I don't deal with business that don't keep their promises) and I had to make my request again and again and again. There's only so many times you can type "Please close my account" before the novelty wears off. Of particular amusement was the agent request that I had to send some text to them every 2 minutes to keep the chat alive. Decent plans but failed promises and abysmal customer service.
22 May 2026
Unprompted review
Reply from VOXI Mobile
Hey Nick,
I am sorry to hear about this experience, it's certainly not how we want any of our customers to be left feeling.
If you still need any help with this or would like us to look into anything further, please come chat to the Social Media team at vodafone.uk/2Fpnah2
Thanks,
VOXI
50/50
Deals are great, only thing that letting this network is the service in certain areas specially my area and my house. I lose service everyday either with data or normal service dont get calls or if I do people cant hear me or I cant hear them
21 May 2026
Unprompted review
Reply from VOXI Mobile
Hey,
We sincerely regret to learn of the difficulties you have encountered. This is not the standard of service we strive to provide, and we truly appreciate your feedback. To address your concerns, we kindly recommend contacting our support team by phone at 0333 304 0191 or connect with team via Live Chat through the following link: http://vodafone.uk/2LCJiTm.
If you still need any help with this or would like us to look into anything further, please come and chat to us over on Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks,
Vodafone Social Media Team
Thanks Neha
Thanks Neha! You helped me out a lot, I was abroad and she managed to help me with my subscriptions. Thanks.
21 May 2026
Unprompted review
Reply from VOXI Mobile
Hey Iuigi,
Thanks for the lovely review and fantastic support for Neha.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
BE AWARE YOU WILL HAVE TO FIGHT IF NEEDING A REFUND
Voxi sent out a prepaid sim card that, when it arrived, had no data loaded.
Fairly easy to resolve using online Agents.
However, some confusion over being told to "visit a Vodafone store for assistance" and the Vodafone staff unable to help AND confirming "This happens all the time "
I had to pay another £15 to put credit on the sim card and was assured a refund would be issued back to my PayPal account .
This is where the "Service" is abysmal...
NO REFUND ISSUED .
No online Agent could find my account or help me in anyway with the matter.
Had to use PayPal to resolve the refund issue.
Sim card does work exactly like a Vodafone sim and much cheaper .
But like many of these online deals when things go wrong it is almost always impossible to resolve easily .
20 May 2026
Unprompted review
Reply from VOXI Mobile
Hi Tony,
Thank you for sharing your experience with VOXI. Unfortunately, we are usually unable to locate an account if the payment has not been completed. This is why you may have been advised to contact PayPal, as the payment might still be pending on their end.
That said, I’m very sorry to learn that our customer service didn’t meet your expectations. We always aim to be helpful and supportive, and this certainly isn’t the experience we want you to have.
If you still need any assistance, please reach out to our Social Media team via Facebook at http://vodafone.uk/2Fpnah2 or on Instagram at https://ig.me/m/vodafone. They’ll be more than happy to help.
Thanks,
Vodafone Social Media Team
Surbhi (the person assisting me) helped…
Surbhi (the person assisting me) helped lots and went above and beyond to ensure my satisfaction, thank you very much
19 May 2026
Unprompted review
Reply from VOXI Mobile
Hey,
Thanks for the feedback and support, we really appreciate it!
If you ever need anything, please reach out to the Social Media team at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Helpful agents, just difficult to get through to a human
Finally managed to get through to an agent and they were really helpful and sorted my query out promptly.
19 May 2026
Unprompted review
Reply from VOXI Mobile
Hey,
Thanks for the feedback and support, we really appreciate it!
If you ever need anything, please reach out to the Social Media team at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Failed port left me without my number
Joined VOXI and paid £10.00 for an eSIM service. I arranged a PAC transfer with an agreed port date of 18/05/26.
On 18/05/26 my previous provider correctly ceased service, however VOXI failed to transfer my number. My long-established mobile number effectively disappeared whilst only the temporary VOXI number remained active.
I contacted support multiple times and was eventually told the port had failed and I would need to wait a further 48–72 hours.
I also requested a refund due to the failed service and loss of continuity, however this was refused. I was later offered only a partial refund of £8.67.
Very disappointing experience and extremely stressful when your main number is affected.
18 May 2026
Unprompted review
Reply from VOXI Mobile
Hey Baroner,
I am sorry to hear that you had such a negative experience with your port in. I understand the frustration and inconvenience this will have caused, and I can't apologise enough for that.
Regarding your refund, we certainly need to look into this again. So we can help, please reach out to our social media team here: vodafone.uk/2Fpnah2
Thanks again,
VOXI
Uncontactable customer service abroad…
In Uk great value but currently abroad and unable to access roaming data despite now 4 pending payments after adding the roaming data. It says it’s added then it disappears off the account when you refresh.
Tried chat, calling, contacting on x and instagram but cannot get this issue resolved. Voxi have made no contact when the chat failed and a human was supposed to to get in touch. Currently abroad unable to access data or phone calls or messages. No contact on social platforms either. Luckily I can use my partner’s phone atm. This problem arises every time we travel abroad but only on my phone. It’s usually sorted via the chat and a link being sent but no contact has been made by voxi as already stated
18 May 2026
Unprompted review
Reply from VOXI Mobile
Hey Andrew,
I can absolutely appreciate how concerning and frustrating this must be, and we certainly need to get it all resolved for you.
So our teams can help, please reach out to the Social Media team at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
SIM card cancellation is a nightmare
Cancellation of the PAYG SIM only is very difficult. Excessive security questions related to the payment method used, after I've used that credit card for over a year to pay for the SIM card. Lots of stalling, no proper confirmation being send... the only thing that seems to work if you are transferring a number elsewhere. The issue I had was cancelling and discarding the phone number.
18 May 2026
Unprompted review
Reply from VOXI Mobile
Hey Christoph,
I am sorry to hear that you have been left feeling frustrated and disappointed by your experience. This is not the way we want our customers to be left feeling.
If you still want to cancel, but not retain your number, you can text STAC to 75075.
If you still need any help with this or would like us to look into anything further, please come chat to the Social Media team at vodafone.uk/2Fpnah2
Thanks,
Vodafone Social Media Team
terrible
i would like to change opinion , i was wrong about the voxi network , it has been almost a week , without the internet. i still haven't received a solution of any kind . they asked me to wait for 48 hrs , while their tech team will contact with me. no trace of those guys tbh. i don't think i will refer any of my friends to try or rely on this network
18 May 2026
Unprompted review
Reply from VOXI Mobile
Hey,
Thanks for the feedback and support, we really appreciate it!
If you ever need anything, please reach out to the Social Media team at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
quick and easy
quick and easy, friendly and straight to the point with a solution that wasn't in the FAQs
17 May 2026
Unprompted review
Reply from VOXI Mobile
Hey,
This is really great to hear, thanks for the feedback and support!
If you ever need anything, please reach out to the Social Media team at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Awful customer support for Refurbished phones. AVOID
Do not buy a refurbished phone from VOXI. Trying to get support for a faulty refurbished phone from VOXI is extremely painful. Being passed backwards and forwards from Vodafone and VOXI with none of them taking responsibility. In the end I had to go to a Vodafone shop and advise im not leaving until someone gave me some support.
After allot of long phone calls out the back they said they would send it for repair which I fully explained the problem and it wasn't tested properly and just sent back with couldn't find a problem which is still there.
So far the phone I got for my dad had been completely useless and unusable for a couple of months that im paying for monthly with a fault I have now found out is common on the iPhone Pro Max phones with constant crashing and then not turning back on for hours.
It is probably the worst customer support I have ever experienced in my 47 years by a long way.
30 March 2026
Unprompted review
Reply from VOXI Mobile
Hey,
It's disappointing to hear that you're unhappy with the customer service provided. If you would like us to look into it, please come chat to the Social Media team at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Reply from VOXI Mobile
Hey,
I know how frustrating signal and connection issues can be. If you pop your postcode into the Network Status Checker here: https://vodafone.uk/330ItxS you'll be able to see if there are any issues, outages or maintenance works in an area that could be impacting your service.
Maintenance will be highlighted by a screwdriver symbol. You can click on this, and it will tell you if there is an expected end time for the work.
Network Issues and outages have a yellow triangle which you can click and sign up for updates.
If you are experiencing very slow speeds, or your signal is worse than the checker suggests and there are no issues in the area, please let us know, and we can run some more detailed checks come and get in touch with the Social Media team at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Gautam was a star
Gautam was a star. Really helped me get my plan sorted and helped with my daughter's log in and advised on a better plan for her. Many thanks
17 May 2026
Unprompted review
Reply from VOXI Mobile
Hey,
This is what we love to hear! Thank you for your 5-star review.
If you ever need anything, please reach out to the Social Media team at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Gautam was absolutely brilliant
Gautam was absolutely brilliant, helped me with my queries for the whole family! What an absolute legend. What a credit to the company!
Even got me an amazing deal for everyone and gave full instructions.
17 May 2026
Unprompted review
Reply from VOXI Mobile
Hey,
This is what we love to hear! Thank you for your 5-star review.
If you ever need anything, please reach out to the Social Media team at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Reply from VOXI Mobile
Hey Philippe,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Reply from VOXI Mobile
Hey Keith,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Incompetent - staff based in India.
What do you expect when the chat centre is based in India! Idiots who cannot understand basic English. Lied and mis sold me a contract, and then ended up cutting my existing plan though never asked for it.
1 April 2026
Unprompted review
Reply from VOXI Mobile
Hello Martuja,
I'm really sorry to hear that your experience with our customer service hasn't met your expectations. We aim to provide helpful and respectful support at all times.
Please reach out to us with more details so we can understand what happened and make things right. You can speak with our LiveChat Advisors - vodafone.uk/2LCJiTm or give us a call on 191 from your Vodafone mobile or 0333 304 0191 from your landline or any other network provider. You can also chat to my team on Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl.
Thanks again,
Vodafone Social Media Team
Worst experience Ive ever had!
Being honest, the worst experience Ive ever had.
It was actually comical. It took 3 weeks of back and forth 3 sim cards sent to me, The support was horrendous all done on messenger with 10 - 20 minute pauses between chatting! Only when I cracked and said I want to cancel and be refunded did they sort the problem! I honestly dont feel comfortable being with voxi currently. I guess you get what you pay for its a lot cheaper for same deal as vodafone, but to be honest I would rather pay more and have better support!
Also just had issues signing into voxi account and am currently locked out lol.
In summary I wouldnt recommend to anyone and feel like Ive made a big mistake!
Have to give them the benefit of the doubt as I am now a reluctant member!
20 April 2026
Unprompted review
Reply from VOXI Mobile
Hello there,
I'm really sorry to hear that your experience with our customer service hasn't met your expectations. We aim to provide helpful and respectful support at all times.
Please reach out to us with more details, so we can understand what happened and make things right. You can speak with our LiveChat Advisors - vodafone.uk/2LCJiTm or give us a call on 191 from your Vodafone mobile or 0333 304 0191 from your landline or any other network provider. You can also chat to my team on Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl.
Thanks again,
Vodafone Social Media Team
James resolved my query and was very…
James resolved my query and was very patient through security
14 May 2026
Unprompted review
Reply from VOXI Mobile
Hey Tom,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
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