Vooglam Reviews 18,030

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product quality, highlighting that the glasses are well-made and durable, often exceeding expectations for the price. Many people found the ordering process easy and enjoyable, appreciating the wide selection of modern frames. The pricing is frequently mentioned as excellent and affordable, making it a great value for consumers. Delivery service is also highly rated, with many customers receiving their orders promptly and with good tracking updates. However, some customers also noted issues with the weight and overall fit of the glasses, finding them a bit heavy or not as expected. A few people experienced problems with incorrect prescriptions or found the quality to be cheap and flimsy. There were also occasional reports of delayed orders or difficulties with customer service regarding order issues.

What people talk about most

Product

Consumers find product to be positive, with many praising the quality, fit, and style of the glasses.... See more

Quality

Reviewers mention positive feedback about quality. Many customers are very pleased with the quality, comfort,... See more

Order

Customers generally had positive experiences with their orders. Many reviewers praised the ease of the... See more

Price

Customers consistently note positive experiences with price, highlighting the affordability and value. Many... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the fast and timely delivery,... See more

Based on these reviews

Rated 5 out of 5 stars

I bought one pair of glasses from vooglam and another one, looking identical, from another retailer. Vooglam glasses were far superior, the other company sent unfinished product claiming it's hand pai... See more

Rated 5 out of 5 stars

Having never heard of this company, I was reluctant to order, but I was pleasantly surprised! Ordering was fun and easy. Shipping took a couple of weeks, but they kept me confident with regular update... See more

Rated 5 out of 5 stars

I ABSOLUTELY LOVE my new glasses. The oversized frames are so super cute and can't be found at my local optometrist's office. 💘 They are a perfect fit and perfect prescription! I can see crystal... See more

Rated 5 out of 5 stars

This is my second shopping with Vooglam and they always deliver on time. Most importantly, my frame quality is top-notch and prescriptions fit perfectly. Thanks Vooglam.


Company details

  1. Glasses Store
  2. Fashion Accessories Store
  3. Sunglasses Store

Written by the company

❤️Vooglam: An experimental aesthetic eyewear brand creating original, soulful prescription glasses and sunglasses for life artists and creative explorers. 💛We embrace unconventional structures, bold aesthetics, industrial texture and experimental design, refusing cookie-cutter trends and quality compromises. ❤️Join us and become co-creators of our brand journey!


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

18K reviews

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Rated 5 out of 5 stars

Pleasantly Surprised!

Having never heard of this company, I was reluctant to order, but I was pleasantly surprised! Ordering was fun and easy. Shipping took a couple of weeks, but they kept me confident with regular updates on tracking. The prescription is perfect, even with progressive lenses and add-ons like anti-reflective and blue blocker. And of course, it would be hard to beat the price! Everybody asks me where I got my new specs. I say Vooglam, baby!

3 October 2025
Unprompted review
Rated 1 out of 5 stars

SCAM. Cheap Chinese Products

Terrible quality!!! These are really cheaply made, with flimsy arms, that will clearly break after a few wears. They look really cheap. When attempting to return for a refund, they give a postal address of China (even though they were shipped from within the UK), which will cost a lot to return. When I complained, I was only offered a €10 voucher. Why on earth would I want to get another pair or poor quality glasses?! DO NOT BUY. SCAM COMPANY.

25 October 2025
Unprompted review
Vooglam logo

Reply from Vooglam

Hi there, we are full of remorse to know that your shopping experience with us was not good. We are more than willing to assist you with this case. However, we cannot locate your order with the information provided. We encourage you to contact us (https://www.vooglam.com/contactUs) with your order number. We are eager to resolve this matter to your satisfaction and hope to hear back from you soon. Thank you. Have a nice day.

Rated 1 out of 5 stars

billed 2 times and can't see

On Oct 1 I ordered lenses to be put into the glass I bought a year ago. was told $203 which i paid. Then they said they were giving me a new pair of glasses with the lenses and it was $210. So I paid that thinking they did not put the previous order in. I called about this and they could not see me paying $203 and $210 which is clearly on my DISCOVER CARD. Then I got the glasses finally and I can not see through them. I went to Pearle Vision and spoke to Mike and asked if he could tell me if it was the glasses or not. He looked at them. then put them on me and said that I would never be able to read out of them. They are progressive. I said I sent the script to Vooglam. So not only being billed 2 times ( love the lenses ) but can not see out of them. I would have had my doctors office put the lens in but they could not like they did the green round glasses I had done the last 2 yrs. These are the black rhinestone glasses.

1 October 2025
Unprompted review
Vooglam logo

Reply from Vooglam

I'm sorry to hear that your glasses did not meet your expectations. To better assist you and potentially address the issue, having your original prescription would indeed be helpful, once you have your prescription, please send it to us through the website " https://www.vooglam.com/contactUs". We're here to help ensure your eyewear is comfortable and suits your needs. Thank you!

Rated 5 out of 5 stars

The best

Their prices are affordable , how good I can see with them Í will recommend them to my frieds.

21 October 2025
Unprompted review
Rated 5 out of 5 stars

I love my glasses

I love my glasses, the color, the style and how they look on me . I can see perfectly and I will be buying more glasses. They're a perfect fit. I will definitely recommend them to my family and friends.

20 October 2025
Unprompted review
Rated 1 out of 5 stars

10/12 Waiting

Been waiting since the 12 of October no glasses. Everyone I talk gave me a different story. Now I have to contact my lawyer and the BBB again. Not my first time but now will be my last. I get so many compliments guess not anymore. Got 4-5 different recordings of lies of my ETA on delivery. Thanks for messing up a good thing for me. Even wanted to be an ambassador as teacher. Just a great disappointment

11 October 2025
Unprompted review
Vooglam logo

Reply from Vooglam

We are truly devastated to hear about the nightmare you’ve been through—waiting since October 12 with no glasses, getting conflicting stories from every contact, and even having to involve your lawyer and the BBB. This is not just a mistake; it’s a complete failure to keep our promise to you, and we feel deeply sorry for the frustration, time, and disappointment this has caused.
Losing the chance to get compliments on glasses you were looking forward to, holding recordings of unkept ETA promises, and giving up on even being an ambassador as a teacher—we know this has turned what should have been a good experience into something heartbreaking. We don’t take your decision to make this your last order lightly, and we fully understand why you feel this way.
We want to confirm that our agent has already been in touch with you to address this, and we have submitted the refund exactly as you requested. Please know we are closely following up to ensure the refund processes smoothly and quickly, with no further delays.
If there’s anything else we can do to ease the hassle from this experience, or if you have questions about the refund status, please don’t hesitate to reach out. Thank you for once wanting to be part of our community as an ambassador—we regret deeply that we let you down.

Rated 5 out of 5 stars

They look great

They look great. I have not worn them yet but someone what I got them today. I did put them on to see what I look like and I love my different look thank you so much.

20 October 2025
Unprompted review
Rated 3 out of 5 stars

My RX was processed incorrectly

My RX was processed incorrectly. The lens are thick as pop bottles.I also paid for business express (4-8) days, but received them 15 days later.
Very disappointing.

15 October 2025
Unprompted review
Vooglam logo

Reply from Vooglam

I'm sorry to hear that your glasses did not meet your expectations. To better assist you and potentially address the issue, having your original prescription would indeed be helpful. We have sent emails to you to request the prescription, once you have your prescription, please reply to the email or send it to us through the website " https://www.zeelool.com/contact-zeelool". We're here to help ensure your eyewear is comfortable and suits your needs. Thank you!

Rated 5 out of 5 stars

So easy to order and pay

So easy to order and pay. The glasses arrived swiftly, exactly as ordered, and look fabulous. Loving the fact they react to light conditions too. Really pleased, and fabulous value

16 October 2025
Unprompted review
Rated 1 out of 5 stars

Took over a month and a half

Took over a month and a half. Excuses: not our fault. Compensation-10% next purchase. I will stick with lensmart and zeelool.

13 October 2025
Unprompted review
Vooglam logo

Reply from Vooglam

So sorry for the inconvenience we caused. We’re truly sorry for the over one-and-a-half-month shipping delay. The issue was caused by an internal disruption in the USPS system, which was beyond our control. We’ve already processed a reshipment for you, and it has been successfully delivered. Have you received it? We hope you’ll love the product. Also, I have feedback on this issue and we will explore more logistics channels to provide you with better shipping services. Thank you.

Rated 5 out of 5 stars

Fabulous glasses

Fabulous glasses, this is the 3rd pair I’ve bought from Vooglam and I would highly recommend. Very stylish, had loads of comments on how nice they are !!

16 October 2025
Unprompted review

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