Vooglam Reviews 18,030

TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product quality, highlighting that the glasses are well-made and durable, often exceeding expectations for the price. Many people found the ordering process easy and enjoyable, appreciating the wide selection of modern frames. The pricing is frequently mentioned as excellent and affordable, making it a great value for consumers. Delivery service is also highly rated, with many customers receiving their orders promptly and with good tracking updates. However, some customers also noted issues with the weight and overall fit of the glasses, finding them a bit heavy or not as expected. A few people experienced problems with incorrect prescriptions or found the quality to be cheap and flimsy. There were also occasional reports of delayed orders or difficulties with customer service regarding order issues.

What people talk about most

Product

Consumers find product to be positive, with many praising the quality, fit, and style of the glasses.... See more

Quality

Reviewers mention positive feedback about quality. Many customers are very pleased with the quality, comfort,... See more

Order

Customers generally had positive experiences with their orders. Many reviewers praised the ease of the... See more

Price

Customers consistently note positive experiences with price, highlighting the affordability and value. Many... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the fast and timely delivery,... See more

Based on these reviews

Rated 5 out of 5 stars

I bought one pair of glasses from vooglam and another one, looking identical, from another retailer. Vooglam glasses were far superior, the other company sent unfinished product claiming it's hand pai... See more

Rated 5 out of 5 stars

Having never heard of this company, I was reluctant to order, but I was pleasantly surprised! Ordering was fun and easy. Shipping took a couple of weeks, but they kept me confident with regular update... See more

Rated 5 out of 5 stars

I ABSOLUTELY LOVE my new glasses. The oversized frames are so super cute and can't be found at my local optometrist's office. 💘 They are a perfect fit and perfect prescription! I can see crystal... See more

Rated 5 out of 5 stars

This is my second shopping with Vooglam and they always deliver on time. Most importantly, my frame quality is top-notch and prescriptions fit perfectly. Thanks Vooglam.


Company details

  1. Glasses Store
  2. Fashion Accessories Store
  3. Sunglasses Store

Written by the company

❤️Vooglam: An experimental aesthetic eyewear brand creating original, soulful prescription glasses and sunglasses for life artists and creative explorers. 💛We embrace unconventional structures, bold aesthetics, industrial texture and experimental design, refusing cookie-cutter trends and quality compromises. ❤️Join us and become co-creators of our brand journey!


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

18K reviews

5-star
4-star
3-star
2-star
1-star

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Glasses came in broken missing a part.

Glasses came in broken missing a part.
One the piercings came in not attached with a ball missing. Very disappointed considering the price.

16 March 2026
Unprompted review
Vooglam logo

Reply from Vooglam

We’re absolutely devastated to hear your glasses arrived broken and missing a part, and that one of the piercings came unattached with a ball missing. This is completely unacceptable, especially given the price you paid, and we fully understand how deeply disappointing and frustrating this must be for you.
We’ve already sent you an email to address this issue right away. Please check your inbox (including your spam or junk folder) and reply to us at your earliest convenience. Once we hear back from you, we will immediately arrange a resolution to make this right for you—whether that’s a replacement, repair, or full refund—so you don’t have to deal with this inconvenience any longer.
We sincerely apologize for letting you down and for the frustration this has caused. Your satisfaction is our top priority, and we’re committed to fixing this for you as quickly as possible.

Rated 1 out of 5 stars

Overall not good

Order took longer than 7-12 days and tracking info wasn’t available until a few days before it was delivered. Quality looks and feels extra cheap. I’ve purchased low cost frames online before and they have never felt this cheap. Almost feels like I got them from the dollar store.

13 March 2026
Unprompted review
Vooglam logo

Reply from Vooglam

We're sorry to hear about your dissatisfaction with your glasses. We value your confidence in Vooglam, and we want to reassure you that we do offer returns and exchanges within 30 days for any unworn and undamaged glasses. Our customer service (https://www.vooglam.com/contactUs) team will be happy to assist you with the process. Have a nice day!

Rated 2 out of 5 stars

Glasses are quite flimsy for the price

Glasses are quite flimsy for the price, and they don’t cover returns. Would recommend websites like Firmoo above Vooglam.

13 March 2026
Unprompted review
Vooglam logo

Reply from Vooglam

Hi there, we are full of remorse to know that your shopping experience with us was not good. We are more than willing to assist you with this case. However, we cannot locate your order with the information provided. We encourage you to contact us (https://www.vooglam.com/contactUs) with your order number. We are eager to resolve this matter to your satisfaction and hope to hear back from you soon. Thank you. Have a nice day.

Rated 5 out of 5 stars

Satisfied customer.

Easy ordering process. Prompt and effective response and to my query. Good quality glasses.
Perfect fit on one and slightly adjustment on the other.
I am only disappointed I forgot to order individual cases.

11 March 2026
Unprompted review
Rated 5 out of 5 stars

I am delighted

I am delighted and very pleased with your services. I was not expecting my glasses to arrive until around March 16th, so imagine how surprised i was to check my mailbox (March 10th) and see that package. I love my new glasses, they wear just fine! Thank you so much for all that you do.

10 March 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant company

This is my fourth time buying from this retailer. All of my frames have been admired by a lot of people. They do stunning and unique frames.

2 March 2026
Unprompted review
Rated 1 out of 5 stars

Glasses never arrived due to a courier…

Glasses never arrived due to a courier fault, their insurance partner Seel keeps rejecting/delaying my claim despite providing evidence repeatedly. Vooglam are refusing to refund me despite knowledge and acceptance of the delivery not reaching me. Have been experiencing impaired vision without the correct prescription waiting a month for refund so I can get new glasses. Avoid if you value being able to see - abysmal customer service.

EDITED: In response to their reply this is, I believe, the third time I've been asked to "wait two days" after already a month of trying to resolve this.

28 February 2026
Unprompted review
Vooglam logo

Reply from Vooglam

We are truly sorry to hear about the issues you’ve faced with your delivery, claim, and refund—we understand how stressful and inconvenient it is to wait for your glasses and go through this process, especially when it affects your vision.
We have located your claim with our insurance partner Seel and confirm your case is currently under review. Please allow up to 2 additional days for the review process to be completed.
If you have any questions or concerns in the meantime, feel free to contact our customer service team at any time. We will do our best to assist you and resolve this as quickly as possible.
Thank you for your patience.

Rated 2 out of 5 stars

Dropshipped from China

The glasses arrived fine, but nowhere on the website does it say that they are dropshipped from China. The arms of the glasses are thick and can't be molded to the shape of my ear. But mainly I am leaving a negative review because they pretend to have customer reviews on their website, yet every single one is 5 stars. That's deceptive.

28 February 2026
Unprompted review
Vooglam logo

Reply from Vooglam

We’re sorry to hear you’re disappointed with your glasses and your overall experience, and we apologize for any frustration this has caused. We take all customer feedback very seriously.
We want to clarify that our website does display genuine customer reviews, which include both positive and negative feedback—we do not publish only 5-star reviews.
And sorry that we have been unable to locate your order using the details from this review. Could you please contact our customer service team directly with your order number? We will gladly assist you with the fit issue with your glasses and help resolve this for you as soon as possible.
Thank you for your understanding. Take care.

Rated 1 out of 5 stars

These glasses are very cheap and cost…

Very cheap glasses for price of glasses. Prices have doubled and more in last year and cheaper made in last year.

7 January 2026
Unprompted review
Vooglam logo

Reply from Vooglam

Thank you for taking the time to share your feedback. We’re sorry to hear your experience with our glasses didn’t meet your expectations.
We checked your account and found your order was placed in 2024, which is outside our 1-year warranty period.
If you have a more recent order under a different email address, please reach out to us using that registered email. We’ll then be able to assist you properly with your concerns.
Thank you for your understanding.

Rated 5 out of 5 stars

I am 💯 thrilled with my glasses from…

I am 💯 thrilled with my glasses from Vooglam. After years of spending upwards of $350 to $400 for a pair of glasses at a vision center, I got a complete pair of glasses for $99! The quality is just a good and in fact, compared to my last experience, my Vooglam glasses far exceed the ones I got from a Nationwide vision center. I highly recommend Vooglam. In fact, My husband and my dad followed and got their glasses from them as well. Both are extremely happy with their glasses as well.

14 February 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look