Vonage for Home | United States Reviews 

After years of practice I think Vonage have got it right on switching a user over too their telephone system.

The new system based on the internet has been up and running with no complications or problems for the last few weeks.

The bonus in all this is you get a competative price for a landline and that was the deal breaker.

I had some issues with my Bank account and was having a problem with my automatic payment to Vonage for their services I've had for years a U.S. Telephone number that I use with the Box Vonage sent me before I departed the U.S. I am a U.S. Veteran who often travels abroad and needs contact with my V.A. Drs and Business and of course Family as well. Vonage was accomodating to the Highest degree and told me not to worry they wouldn't disconnect me and gave me a month to straighten it out and I had it done in less. I appreciate Vonage and their People and Customer Service. I'm a customer for life. Thank You Vonage. I'd give you 10 Stars if I could. **********

Vonage services and features allow you to fully manage your home telephone. The ability to prevent non-identified callers is a real plus. Although not prevented from robo callers, the fact your telephone number is unpublished helps to eliminate most annoying cold calls. I use the APP extension to block any callers who do get through and I wish to block. While in France, 3 years ago I was able to make calls to Canada at no additional charges. The features are far superior to alternatives.

I have been using Vonage for about 20 years, maybe a little less. As long as I have an internet connection it functions very well. Recently I had a problem, contacted Vonage and the problem was solved immediately. I believe that it was the first time I had to contact Vonage in all of this time. It's a bit expensive but when you consider what it does, it's a bargain.

The only thing that went right in this transaction was that they delivered their equipment (a Vonage Box that connects my home phones to the internet) on time. The Vonage Box worked, but their website and the process of porting our existing number was anything but pleasant.

When I went to check on the status of having our number ported, the site clearly said that information was needed, so I clicked on the link provided to update my information, answer whatever questions, and when I did so the page would not load.

So I tried to access help via chat and the site said I had attempted to access chat too many times.

So I called and spoke to an ESL support rep (I believe they all may be as I spoke to 3 in the past week and none sounded like they were from around here), who hung up on me when I explained to him why I was calling.

Honestly, when people are new customers, they need help getting settled in. While the equipment came timely and worked with a reasonably simple install, the staff was not at all helpful in answering my questions or addressing my concerns.

Certainly HANGING UP ON THE CUSTOMER is a solid indicator that the department is not focused on "Customer Service", they're more of the mindset "Customers Serve Us".

I want to talk with sister in Slovenia. The answer is that the phone # is invalid. This started in April. I phone to Vonage many many times. I had to wait long time usually about a week that they "repair". It work few day - last time two days - and again does not work. I can not get the connection.
Today I phoned again, the service said that on Saturday and Sunday they do not work and they will repair in two days. I was promised this many many times, but in three months I am at the same problem. But the bill is not missing!!!
Please tell me if you can provide the service, or I have to look for service at other place!

I have been a Vonage customer for over a dozen years and recently my box stopped working so I contacted them and was told I would have to pay a shipping fee of just under ten dollars so I told the support person that I have never had to pay a shipping fee in the past so he checked into it and was able to remove the shipping fee. Count me 100% satisfied!!!

Great experience so far g

Some years ago my 2012 era, I was in gradschool. We then had Comcast. We at some point changed for Vonage for phone service, then. It is important to the story because the little woman has never been happy with any other phone/LD carrier since Vonage/1st time. OK technically because I was doing the satellite thing a number of years.
We recently had an opportunity to get Xfinity/Comcast. Joyous ! We could finally get her back her precious Vonage, 2nd/time through.
Vonage I found has expanded into business telephone. Fortunately for us Vonage for Home is still 'Rockin' Steady. I no longer have to hear complaints about them other guys. Halleluia !!!
LIFE IS PEACEFUL AGAIN...

My experience with vonage was very good.
I am completely happy with vonage customer service
Thanks

My experience with Vonage has been horrible. For over one month after many wasted hours on hold and numerous emails, they have not been able to get my number to work at my place and keep threatening to give me some other number which is unacceptable. Service people have had me rebooting numerous times and that is not the issue. I have sent them screen shots of my previous providers bill and through their incompetence they have not been able to get my number transferred, yet they keep billing me for a service I do not have.

since we move incoming call was not ringing at home phone

I received excellent service from the rep I spoke to

This site gives great service, at a very affordable price
Had service for over five years with no problems.

I have been using Vonage for 15yrs now.
Not regrets at all!

The Vonage extension has become the game changer for me.

Kudos vonage

Excellent results attained by service representative

I started vonage accidentally using my fathers credit card we have the same name. He cancelled the credit card and they called me to charge and I told them not to charge me that moment they charged the new card anyway. I called them back and told them they fraudulently charged my card and they said to cancel the account they would charge me 120.00 termination fee. I told them any charge to my dads card will be fraudulent. Even though they new this and just charged his for another month they charged him 120.00 dollars knowing it was not my card. Im calling the bank. This company has no problem commiting fraud.

Firstly I have repeatedly told Priyanka that Vonage as an Excellent Service Provider should not allow their agents to tell it clients that they are working from Home and as such there is poor Wi-Fi Service in their homes. and audibility service issues. Vonage should have it fixed in the first instance. Almost all institutions' agent are working from Home and they have very good communications methods available. So why not Vonage an Excellent Service Provider

I have been dealing with numerous agents of various Financial Institutions & Utility Companies and have had seamless conversations. They also must have the courtesy of inquiring the alternate call back number in the event there is inaudibility issue or dropped call . .

On another this is the second time I have requested a Vonage Agent to ask the Dynamic Supervisor Nirmal should call me. As of today August 16 2021 @ 3.23PM he has not called me. He usually calls no sooner he gets the message.

Priyanga should also take the initiative to ensure that her message to her supervisor has been completed.

Vonage is an Excellent Service provider regardless of the lapses displayed by its Agents.

Vontage is working great for me. I like the transfer function especially since you can modify the rings prior to transfer and also like the voice mail which is very user friendly to use. The call quality is excellent also.
The best is the price versus what I was paying AT&T. This is about 1/3 or less.

Since I got Vonage I really love the service that I have and I know that if I lose cell phone service I got Vonage and also support team