Volusion Reviews 385

Although it has a lot of capabilities, I am vey computer literate, and use all kinds of software in my job all day every day, and it was not user friendly- too complicated and time consuming to learn. I chose shopify instead, and it was much easier to do the same things.

Andrew in sales was phenomenal, and listened, and helped, and was so patient, and in general the customer service team was very kind and; but not as knowledgeable as I would have expected, given the complexity of the back end of the site.

I have been using volusion for over 10 years. I like the platform and the costumer service is great.

Volusion continually makes changes without informing customers, which often has an adverse effect on the customer's website. Also, when contacting support, I will get different solutions to the same problem among various reps. It's very frustrating. The USPS integration has also been a major issue because it either doesn't work, or has major issues at random times.

Volusion was great when I had them. The themes are nice and the website functions well. The major issue I had was that I needed assistance with EVERYTHING. The platform just requires too much backend knowledge and without it, you can't do anything on your own. I would have to make a list of things I need done and call customer support (again, great customer service and the people know their stuff) to get them all addressed so I don't have to make 18 different phone calls. It took me almost a full year to get my website how I wanted it. What threw me off was the loss of features when I downgraded my account and the annual SSL renewal. In the end, I switched to Shopify because the platform was easier and all costs were included. I pay less now than I did with Volusion, I get a million more features to offer my customers, and it took me 2 days to completely rebuild my website and inventory with no help from customer support.

Difficult to handle large amounts of products. My store has roughly 30,000. Also, Volusion software only connects to a very limited amount of add-ons, you are constantly having to find and pay for connector services or have a developer custom make one. For example, Volusion doesn’t connect to MailChimp without paying for a connector called Vextras. Gets expensive to run you business the way it should. Volusion doesn’t even connect to Trustpilot, need to hire a developer to make that happen.

Volusion has a wide selection of options to fit almost every website no matter how unique. Our website is very unique and we are able to use some of the options to do what we need. We definitely push it to the limits.

I have to commend the tech support team, specifically the overnight staff. Stephen is by far the most amazing, Will is great too. These two have been a huge asset to my website!

Vollusion won me over from the start when they picked up the phone to see how I like the demo. Support since then has been great.

I've had an online business for over 16 years and I've been with Volusion for about 6 years. Prior to moving my site to Volusion, I had headache after headache on other platforms. I have over 4,000 products, each with multiple options for colors and sizes and customization. My customers comment on how easy it is to find and order what they want. When a problem arises, I have no trouble reaching Volusion support. The staff is knowledgeable and quick to help. I could not be happier with the way my website looks, how it works and the cost.

They have been very good making all meeting and answering all our questions. However I can’t find my website doing a web search so I’m sure others can’t and they can’t tell me why.

Since I have found Volusion I have been extremely happy with the tech help that they have. Every one has been very helpful and actually acts like they are glad to be able to help and to please get back a hold of them if I ever have a problem. This is very unusual. I have had a website for 10 years before finding volusion and NEVER have I had the tech help like I get from Volusion. Their prices are reasonable. I do have one complaint and that is the charges that you get charged if you go over your alotted bandwidth usage. I read a lot of reviews before signing up with Volusion and each one warned about the problem with the bandwidth usage. I have around 1500 products that I have had to put on and so, of course, have used a lot of bandwidth but in the first 3 months that I have been with Volusion I have been charged right at $1,200.00 for their hosting and the overages on the bandwidth. Needless to say, that hurt big time. I think that for the 1st month they did reimburse me for $500.00 which really helped but that is a tremendous amount of money to have to spend when you at just getting your website set up. Other than that, they are a wonderful company (in any way) to deal with. I would recommend them to anyone. But, I would also have the warning about be aware of the bandwidth that you are using. It can kill your budget.

Volusion for me was a life saver. I had to get my site up and working as soon as possible and they really came through. It could not be any easier to use. Although I have had to use there customer support on several occasions to show me how to set up some unique features or just a couple of general questions. Every Time I was met with someone knowledgeable and friendly.
I am very glad I found this site. I would fully recommend it to anyone wanting to setup an online store.

Site looks great runs smoothly had a bit of a bumpy start due to some schedule issues on my part and theirs wish I knew more of what my site can do and how to get to run to is full potential.

Site is VERY clunky,, I would suggest they look at what it takes to create a listing on ebay. I can do 20 listings on ebay in the time it takes to do one on Volusion,, anyone ever hear of drag and drop pictures in listings,, HOLY C**P the time it takes to get pics up,,,

They have JUST begun on shipping, have not tried the "app" just wish I could go to "Process Orders" and ACTUALLY process orders,, like we do on ebay,, once again I process about 50 orders a day on ebay and I can print my labels in less than 10 minutes. With CLUNKusion it takes me an hour to do maybe 10. They need to hire an ebay "Power Seller" to guide them on HOW to design a platform that is PRODUCTION friendly,,

Easy to use. Great support. Lots of integrated features.

We have had a very good experience with Volusion. Their support team is knowledgable and friendly and I find that 9 times out of 10, they are able to help me with my issues. The platform is very user-friendly and easy to navigate.

I am very disappointed that when you try to call that the wait time is so long. When I call I need help right away not in an hour or 2.

Every aspect of Volusion exceeded any of my expectations. They are so customer friendly and helpful from the starting of your website all the way to running it. Always eager to help or answer any questions. Extremely happy I chose Volusion to build my website with. Great company!

Short trial but so far so good. Left one star for being more impressed as we get further down the road.

Nice website, good layouts, lovely employees. I have had a lot of trouble getting taxes and shipping charges to work correctly