volubus Reviews 70

TrustScore 4.5 out of 5

4.5

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See what reviewers are saying

Rated 5 out of 5 stars

For a first-time experience in Paris, this with my friends was excellent. The van was clean, comfortable, and well-equipped with a TV on board. Our driver, Kevin, was attentive, polite, and perfectly... See more

Rated 2 out of 5 stars

The Pick up point in Malaga was wrong in our voucher. It said Calle Jinetes, but that street is too narrow so we had a lot of trouble about contacting the Company and afterwards run through Malaga wit... See more

Rated 5 out of 5 stars

I would highly recommend this company. I had booked for 20 people on our transfer and messaged the company as we had a change of flight time a couple of months before we flew out. On the day we fl... See more

Rated 5 out of 5 stars

They were booked for us to transfer from Malpensa airport to Zermatt and back again 6 days later. Both journeys were excellent. The company kept in contact leading up to both journeys and on the day t... See more

Company details

  1. Transportation Service

Written by the company

Volubus connects travellers and travel organisers with local minibus and coach transport solutions for private transfers, tours and events in over 200 cities and 30 countries.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

70 reviews

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Replied to 50% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

Volubus did a really good job!

It was the first time I used Volubus and it has been perfect!
I travel around Europe with students several times a year. This could well present challenges with finding good bus companies for transfers and company visits.
Volubus will be my regular business partner in the future.
Really good and transparent service.
In Lisbon it was super nice buses and good/precise drivers.
Thanks for the help!

10 January 2025
Unprompted review
Rated 5 out of 5 stars

Great, great service!

When searching for a private transfer for 27 persons in a foreign country I choose considering the credibility of the service provider or website, but also price.
Volubus had a great rating on trustpilot and a user friendly site, and also a top costumer service. A particular thank you note for Gabriela Czechura with whom I had only positive and professional email interactions.
For my ski transfers we had a midi coach buses in very good conditions, with excellent drivers, both Jose and Jordan were very calm and steady in very difficult conditions - There was snow and ice on the road arriving and departing the ski resort.
Here also a very positive review on Jordan attitude. Our flight got delayed for 8 hours and our driver remained on duty and waited for us which probably meant that he only arrived home around 4 am. Great effort and truly appreciated.
Also before each transfer I received a whatsapp message with name and phone number of the driver, and also for a 24/7 support line.
All and all I can say nothing but good things about Volubus

4 January 2025
Unprompted review
Rated 2 out of 5 stars

Cancelled wedding transportation

Volubus cancelled my wedding transportation in madrid that we had agreed months ago "for unforeseen circumstances". We had paid a 25% deposit

EDIT: After cancelling the management team reached out and tried to find a solution. I am still not pleased about the cancellation which caused stress - but at least they tried to find a solution.

27 November 2024
Unprompted review
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Reply from volubus

Hello Fabrizio,

I'm terribly sorry for the discomfort this has caused you. As stated in our mail to you, our local supplier has on this occasion communicated they're unable to provide the service and while the wedding isn't until May next year we are not in the position to replace them without significantly raising the cost. Our proposed solution is to introduce you to one of our recommended partners to ensure the service will still take place, only excluding ourselves to keep the price down. We've worked very hard on finding a solution for you and I want to re-emphasize that we're very committed in ensuring you receive the service. I'm confident that we will and I'm very certain you will have a great wedding next year.

Rated 5 out of 5 stars

Good communication

Good communication, bus was on time and good price.

3 October 2024
Unprompted review
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Reply from volubus

Thank you for the review, Erna! We appreciate it and look forward to serving you again.

Rated 5 out of 5 stars

Family trip to Ireland

Volubus helped me with buses for our family trip in Ireland for three days. A pleasant and eventful trip for 17 people aged 6 months to 82 years with special requests such as a car seat for the baby and a tough timetable to keep. Everything went smoothly, and the buses were comfortable and punctual all three days.
Thank you for all your efforts and the excellent service!

20 September 2024
Unprompted review
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Reply from volubus

Dear Lena, thank you so much for your kind words! We're thrilled to hear that your family trip in Ireland went smoothly! It was our pleasure to assist with your special requests and we're glad we could help make the experience enjoyable for everyone, from the youngest to the oldest!

We look forward to helping you with any future trips. Thanks again for choosing Volubus!

Rated 5 out of 5 stars

We were travelling to a wedding and a…

We were travelling to a wedding and a very clean bus with a pleasant driver turned up at exactly the time arranged. Everything was spot on

22 August 2024
Unprompted review
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Reply from volubus

Thank you for the review! We really appreciate it and hope that you and the group had a great time at the wedding!

Rated 5 out of 5 stars

Brilliant service and price really good…

Brilliant service and price really good communication. Would definitely recommend. On time and great driver

22 August 2024
Unprompted review
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Reply from volubus

It was a pleasure for the whole Team. Thank you for the review and we look forward to serving you and your group again in the future!

Rated 5 out of 5 stars

Volubus Transportation Service is fantastic

I used Volubus twice while in Europe. We traveled as a group of 20 and required a bus to take us from our hotel in London, to Southampton. That service was impeccable, London traffic is not! The second time we used Volubus was in Copenhagen, when we required transportation for a group of 20 to our hotel. That service was impressive! As a travel agent, and a traveling man, I highly recommend Volubus for your travel needs in Europe. Matt and all the others I corresponded with are great people and answered my inquiries in a timely manner. Kudos Volubus!

6 July 2024
Unprompted review
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Reply from volubus

Dear Chris, it was a pleasure for the whole Team. Thank you for the review - we much appreciate it and look forward to serving you and your groups again!

Rated 4 out of 5 stars

After a shaky start.

After a shaky start when our first booking was cancelled because of availability issues. Volubus managed to find us another coach very quickly. We travelled from Benidorm to Pinatar Arena in Murcia to watch a football match. The coach was on time, very clean and the driver was very friendly and polite. I would definitely recommend Volubus to people and we will be using them again next year.

12 July 2024
Unprompted review
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Reply from volubus

Thank you so much for your review, Gary! We are glad to hear that you and your group were pleased with our service. While working on increasing availability, we hope to be of your first choice for the future trips!

Rated 5 out of 5 stars

Excellent service

Excellent service, prompt and efficient for both transport to destination and back to the airport for our return journey.
Would definitely use this service again

24 June 2024
Unprompted review
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Reply from volubus

Thank you so much for your review, Janine! We're delighted to hear that you and your group were happy with our service and we hope to serve you again soon!

Rated 5 out of 5 stars

Our golf trip to Dublin

Here below the mail I sent to Volubus after the 3 days golf trip I organized in Dublin

« My group just came back from Dublin and I would like to thank you all for everything. For the quality of service, for the excellent communication (WhatsApp/sms). Being in the driving seat from brussels was a bit stressfull (usually I come with the group) but from day one I was totally reassured. Thanks again.

For my next trips, should you be active in the country we go, make sure I will be your client again. »

29 May 2024
Unprompted review
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Reply from volubus

Hi Pascal! Thank you for your review. It was a pleasure and we look forward to working with you again in the future.

Rated 5 out of 5 stars

Very pleasant trip

Very pleasant trip, clean bus, kind driver!

18 May 2024
Unprompted review
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Reply from volubus

We are really happy to hear you enjoyed our services and we hope to provide more in future. Thank you!

Rated 1 out of 5 stars

I only provided my details because the…

I only provided my details because the website said it would give me an immediate quote. Very disappointed to then see a pop up saying i'd hear back within 1 working day.
Not happy that I provided personal information under false pretences

Edit: it actually took them 6 days to provide me with a quote, not 1 day as they stated. And the quote was €100 more than quotes I've received from other companies

26 April 2024
Unprompted review
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Reply from volubus

Hi Chloe,

We are sorry to hear that we haven't communicated our services properly. The request form which you have filled and submitted has been purposely designed to provide our customers a more custom-made experience and the most convenient and competitive offer for trips and transfers that require a bit more attention to details. For services such as events, conferences and weddings this is certainly what we recommend.

As we continue to strive for excellence, we consider the reviews and feedback of our clients instrumental in shaping our services, and hence the belief that the form which you have used to submit your request would result in the best tailored offer on the market.

We will review our communication and try to make it clearer where and what type of service we offer. Please be sure that we will shortly be back with a quote for your trip we hope you will find attractive. Should you require us to remove your personal details from our database, please contact us at hello@volubus.com.

Rated 5 out of 5 stars

School group to Belgium and France

School group to Belgium and France. The driver was extremely helpful and engaged with the group. Even tho we couldn't understand each other very well we had endless conversations via google translate. He even high fived the boys in the mornings and also took an interest in the sites we visited.

26 June 2023
Unprompted review
Rated 5 out of 5 stars

Just the ticket

We had three journeys with Volubus over a long weekend away. What a fab service. Our driver couldn't do enough, what a nice guy. Punctual and professional. Will be using again

10 June 2023
Unprompted review
Rated 5 out of 5 stars

Great customer service!

When it was nearly impossible to find a bus a day prior to our flight from London Gatwcik volubus did it. Just we confirmed everything Mat figured out something is wrong with our booking maybe it was my mistake but he solved the problems and fixed everything. The service was great too.

29 June 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic coach transfer

Fantastic coach transfer. Punctual, clean and comfortable. Both the journeys to our destination and back into the city the following day were smooth and on time. Wouldn’t hesitate to use Volubus again.

10 June 2023
Unprompted review

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