Did you really think we your early backers will forget about your scam ? Backed in 2018 order 17988 never got it 7 years later still the same situation. STAY AWAY FROM THIS SCAMMERS !
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Ordered in 2018 and still waiting for my wallet now 7 full years later. From the Indiegogo backer email (Aug 2018): 1 Cardholder-Indiegogo Special Estimated delivery: August 2018 ★ Pre-... See more
Bought in May 2018... still no wallet... soooooo disappointed and frustrated.... Comprado en 2018....y todavía sin cartera....muy decepcionada y frustrada... Acheté en 2018 ... et toujours s... See more
Company replied
Non fatevi ingannare, più sotto potete leggere il mio messaggio su Indiegogo.... ho lasciato il mio contributo più di tre anni fa e, come migliaia di altri “contributori”, ad oggi non... See more
Company replied
Company details
Information provided by various external sources
Volterman Smart Wallet is the World’s most powerful wallet with 5 smart functions: Built-in Powerbank, Distance Alarm, GPS Tracking, WiFi Hotspot, Camera.
Contact info
Sunset Lake Road 2035, 19702, Newark, United Kingdom
- volterman.com
1.1
Bad
284 reviews
Hasn’t replied to negative reviews
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Volterman and their customer service are trash
I purchased my Volterman smart wallet, it partially worked for three weeks. After two months it failed to recharge, using the supplied (or any other) cord, brick or outlet. Emailed and emailed CS and they could not verify my purchase through their records. Then I sent my invoice info. They still could not verify my purchase but wanted me to shoot a video using the original cord and several different bricks and outlets to verify that other devices could charge. Still no replacement. I tossed it. $200 wasted.
16 November 2020
Unprompted review
Reply from VoltermanSmartWallet
Dear Phil, be sure your review is helping us to improve our service. We're sorry for the inconvenience you had with the wallet, however, as you've mentioned our customer support department has been in contact with you and in case of technical inconveniences, it's always mandatory to provide the Warranty card together with the relevant photo/video evidence for our tech team to make a decision (repairing, replacing, etc.). Please, make sure you've provided them in time.
Thank you.
Order in 2017 and i didn't receive the…
Order in 2017 and i didn't receive the product...But you can buy this one now on the offcial website...
9 November 2020
Unprompted review
Reply from VoltermanSmartWallet
Hi Charles, thank you so much for your review. We highly appreciate your contribution to our campaign. These delays are unacceptable for us, too. Although we've already shipped thousands of perks, we work harder and harder so as to speed up both the production and shipping processes. As for the website, it's not for a direct sale rather than for pre-orders for those who have not managed to make contributions on the Indiegogo platform after it was closed. Consequently, the terms & conditions are different from the Indiegogo one. However, we do prioritize our backers as their number is comparatively higher. Dear Charles, we will happily answer all your questions once you contact us via wow@volterman.com. We hope to regain your trust which is essential for us. Regards.
Backed this on September 14...
Backed this on September 14, 2017... Still waiting. Apparently people receive their wallets if ordered from the website direct, but I've yet to hear of ANY backers receiving theirs. Where are these guys based? I'm surprised there hasn't been a class action suit, I'd jump on it if there was!
27 October 2020
Unprompted review
Reply from VoltermanSmartWallet
Hi Johnny, let us thank you for the review.
Please accept our apologies for the delays. We've never intended to keep you wait this long, it's all about lack of experience with the mass production we had in the early stages. However, all is behind and thousands of perks have already been shipped. Certainly, we would also like the recipients of the Volterman perks post & review actively as you do so as to dispel suspicions among other backers. Anyway, we aim to fulfill all our contributions and surely you'll also receive yours. Johnny, our Customer Support department is always ready to assist you via wow@volterman.com. Thanks!
Never received - SCAM
26 October 2020
Unprompted review
Reply from VoltermanSmartWallet
Hi Rod, we appreciate your review. We deeply apologize for causing the delays and inconvenience. We have overcome early-stage challenges and successfully continue producing and shipping. We ship as many contributions as possible and aim to fulfill them at the earliest convenience. Dear Rod, we assure you, you will receive your perk as promised. You are always welcome to contact us via wow@volterman.com and my colleagues will happily assist you. Thanks!
I only received one of my 2 wallets…
I only received one of my 2 wallets provided proof and they would never send another wallet. Then offered to send me one for money. Total scam... the 1 wallet I did get is a peice of crap and doesn't work.
26 October 2020
Unprompted review
Reply from VoltermanSmartWallet
Hello. We do not reply to comments or reviews which include rude or offensive words. Please kindly paraphrase your request and we will happily assist you. Thanks!
"Grand idea" That COULD have been.
Grand idea. Weighted 3 years for delivery. Finally, it arrived in good condition. Found first fault, the euro was too big to fit, it covered up the camera. Two compartments were advertised but only one available. The App and Bluetooth pairing went well and the rest appeared to work correctly. The problem started when I went away with only my phone and not the wallet. When I returned, it refused to connect; "Device not found". Re-installed all from beginning, same problem. Wrote to manufacturer explaining the problem. Was requested to send a video of the pairing. Had to do the video a few times since it was too big to send. (Wasted part of the day). I quote hereunder what I was told to do: There should be included in the following elements:
That the video is taken in one shot.
That the wallet is fully charged and turned on
That you open the app, turn on the Bluetooth of your device, and wait for at least 1 minute to connect.
Patiently I uninstalled the App completely, restarted the phone and re-installed the App. At the third attempt, I got it to work BUT the day after, once again I went away w/o the wallet and once again "Device not found". Informed the manufacturer and again the same request came through. It looked like I was working for them instead of them getting the experts to fix the problem. Now I'm fed up. Think the money and time for the delivery was all a waste, so I've decided to go back to the old wallet.
A total waste of money and a waste of a lot of time. But I see that I'm not alone.
19 October 2020
Unprompted review
Reply from VoltermanSmartWallet
Hi Ronnie, thank you for sharing your experience.
We truly feel sorry for such difficulties that you experienced. However please let us explain the situation. As mentioned by our colleagues the money which covers the camera is done on purpose. When you take the card or cash out sensors start to work and take photos.
Dear Ronnie requiring a video to determine a technical inconvenience is mandatory and is done so as to provide proper help to the Customer. We can assure you that the Customer support team will make every effort to solve the inconvenience if you keep in touch with them. Our backers are too important for us and we are ready to help and repair or replace the wallet if it appears to have any technical difficulties. Thanks!
Pathetic and Useless
This is one of the biggest wastes of money I ever got conned in to - backed it and got my wallet (the travel wallet) and frankly it just sucks. Doesn't connect, totally finicky, doesn't charge anything...it's literally the thing that got me to never back another project on Indie or Kickstarter...I'll wait for version 2.0 of everything now...I'm not getting conned again. For anyone that has been waiting 2 years for their wallet, chalk it up to experience and don't waste any more time or thought on it. If you want mine, just let me know and you can have it for $10 plus shipping.
15 September 2020
Unprompted review
Reply from VoltermanSmartWallet
Hi Philip. We appreciate your review. Your opinion is really upsetting and we apologize for all those inconveniences which made you think this way. Dear Philip, we ship totally checked and tested wallets, however, if the product appears to have any technical difficulties my colleagues from the Customer support department happily assist and do everything so as to solve the inconvenience. We are always ready to repair or replace it if it appears to have technical difficulties. Therefore we kindly ask you to keep in touch with us via wow@volterman.com and continue the process. Regards.
Perk ordered 17/08/2018 180$ and more…
Perk ordered 17/08/2018 180$ and more then two years after no answer this is the best scam ever seen they took milions of dollars and just...puff. "Oh sorry but we can't provide information about the day of delivery of your perk"...bravi really!!!👏🏻👏🏻👏🏻
11 September 2020
Unprompted review
Reply from VoltermanSmartWallet
Hello Matteo, thank you for your review. We completely understand your point and apologize for keeping you wait this long. However please, let us not agree with the statement that we cheat. We do produce and ship our contributions and thousands of backers have already received their perks. We overcome all the challenges including Covid-19 which disordered everything around us. We ship even in this complicated situation and aim to fulfill all our contributions as soon as possible We hope to regain your trust and understanding. Thanks!
18/01/2018 is when I ordered my perks
18/01/2018 is when I ordered my perks, and to date have never received a thing, even when updating my address with them whenever I moved during that time.
They clearly take advantage of being in some irrelevant little country to avoid other countries consumer laws, and as such was able to steal nearly 3 million US dollars from unwitting customers.
This is likely an elaborate money laundering scheme for a child-trafficking ring, which is not surprising at all.
4 September 2020
Unprompted review
Reply from VoltermanSmartWallet
Thank you for leaving a review. True that we've experienced delays since we did not have experience in mass production. However, it's natural for any Indiegogo startup campaigner and any backer is notified about possible delays up to fruition of the company and loss of the contributed sum. However, despite all challenges on our path we've overcome all of them and your opinion is really upsetting as I'm sure you should know policy of such campaigns in advance. Anyway, we spare no effort every upcoming day to make satisfied all our backers through our hard work, to provide perks as soon as possible, with the highest quality. You will receive your perk, and there is no doubt, as thousands of our backers did, and then we are sure you will be satisfied.
Thanks.
Never received it ...since Oct 2017..scam
This is a worst company, who says it will deliver and its been 3 years now .. ..lost my money in backing this project on Indiegogo ..scam ..scam
1 September 2020
Unprompted review
Reply from VoltermanSmartWallet
Dear Kumar, thank you for your feedback. As a startup campaign delays are possible, and please be sure you will receive your perk at the earliest timeline. You can be sure that you have not lost your contributed money and we are sure once received the item you will be satisfied with the quality and how handy the product is.
Thanks.
report to the ftccomplaintassistant.gov
Everyone scammed by Volterman can report their experience on the official US governmental site for consumer protection site ftccomplaintassistant.gov
27 August 2020
Unprompted review
Reply from VoltermanSmartWallet
Dear Nolio, thank you for leaving your review. However, we assure you that no one has been scammed by us. As a startup campaign delays are possible about which one's being notified once placing a contribution on the Indiegogo platform. We do understand that delays are unpleasant, however, be sure we work hard to provide the rest of the perks within short timelines.
Thanks.
I received my wallet and it has always…
I received my wallet and it has always worked well. A little rough to connect to but actually recharging it now.
Maybe I was just one of the luck ones.
2 August 2020
Unprompted review
Reply from VoltermanSmartWallet
Dear Sherwin, thank you for sharing your experience with everyone. We are happy that you are satisfied with your product. Be sure we are always happy to assist you if needed.
Regards.
SCAMMERS.
SCAMMERS.
Please stay away, guys. Ordered in 2018 and still nothing to this day.
In response to their message: Guys, it’s been 4 years. This reply is copy/paste BS of the stuff we are continuously told on Facebook, Indigogo and by email. Still nothing after four years, and of course, they refuse to refund me. It’s a known scam, now, but they remain allowed to run it free. Indigogo is complicit. A class action is in the works. STAY AWAY.
27 July 2020
Unprompted review
Reply from VoltermanSmartWallet
Hi Julie, thank you for your review. We do understand that delays upset you however, we're sure you know that there is a high risk in crowdfunding websites, however, we do our best so as to speed up the production and shipping processes as much as possible. So far many perks have been shipped. We assure you that you will receive your contribution(s) as promised at the earliest convenience. Of course, you can keep in touch with us via wow@volterman.com and constantly get updates regarding your perk(s). Thanks!
Updated: Julie we do not reply to comments or reviews which include rude or offensive words. Please kindly paraphrase your request we will happily assist you. Thanks!
Zero stars is too many
Zero stars is the level it should be at. And they are still scamming away, I bitterly reget ever getting involved with these crooks.
Because of this I will no longer support any Indegogo, kickstarter or any similar campaigns. What about a class action suing them in their own country?
18 July 2020
Unprompted review
Reply from VoltermanSmartWallet
Dear Ed, thank you for leaving a review. We sincerely apologize for causing the delays, however, please note that we have faced some obstacles in our way. Luckily, due to our diligence and tenacity, we have overcome it all and at this point, we have already shipped thousands of units to our backers and we spare no effort to increase the number of the shipped units day by day. Please be sure you will definitely receive your perk.
Regards.
Scam !!!
Ordered two years ago and after countless emails I still haven't received any goods. This is a scam !!!
6 July 2020
Unprompted review
Reply from VoltermanSmartWallet
Dear Barny, thank you for sharing your feedback with everyone. Please note, that as a startup campaign delays are possible. Of course, we do understand that delays are unpleasant and we do apologize for keeping you wait for long, however, we assure you that our main aim is to fulfill the rest of the perks within short timelines. As thousands of our backers have already received their perks, be sure you will receive yours as well.
Thanks.
So its been 4 years now.Don't buy anything for this company
Its been 4 years now! Scammer!!! Don't buy anything for this company, this is a BIG scam, i ordered 4 years ago until now i didn't get my order. Volterman your s*t
14 June 2020
Unprompted review
Reply from VoltermanSmartWallet
Hi Astrud, let us thank you for the review. We completely understand your concern and deeply apologize for the delays. We faced challenges on our way, however, we've overcome them all and move forward with great enthusiasm. We do promise to ship your contribution(s) as soon as possible. Your trust and understanding are really important for us and we hope to make you satisfied and regain your trust again. Regards.
Reply from VoltermanSmartWallet
Dear Jason, thank you for posting a review. It is really upsetting for us to hear you think this way. We do understand that delays are unpleasant. However, we do produce and ship our contributions and we've always been transparent to you. Our whole team works harder and harder so as to ship as many perks as possible. Thus we are more than sure that you will receive your contribution(s) as other backers did. Dear Jason, you are always welcome to contact us via wow@volterman.com and we will happily assist you. Thanks!
Email demanding more money be sent
I recently received an email claiming they had shipped the item in Feb 2020 but it was returned as undeliverable. They want $15 prepayment by paypal to send it again. The email is factually inconsistent and makes no sense at face value. Has anyone else recently received such an email? They use three different names - Kate, Lara and Bella. The words used in the email suggest a British author, but there is no evidence provided they attempted shipment.
8 June 2020
Unprompted review
Reply from VoltermanSmartWallet
Hi, thank you for sharing your experience. Dear Dave, while starting the shipping of the item we send a shipping address confirmation and shipping details via email. Thus it is more than possible to check whether the parcel was shipped initially or not. As you may know, we cover the first shipping cost, and when the parcel comes back to us because the addressee didn't collect it, we happily resend the parcel requiring the shipping cost from the receiver. Dear Dave, we are always transparent and stand by your side. You can freely contact us via wow@volterman.com and my colleagues will do their best so as to help you. Thanks
Never received a product.
After Indigogo contribution in summer of 2017, since no product received. The company has been misleading and outright lying to its backers. Their communication is horrible and continued excuses for delays unacceptable. Do not purchase this or any other product from this company.
4 June 2020
Unprompted review
Reply from VoltermanSmartWallet
Dear Michal, thank you for sharing your feedback. Of course, we do understand that delays are not pleasant and acceptable, however, please note by being let down by the third parties at the begging of our campaign and while experiencing some challenges we were unable to keep our promises. However, at this point, happily, we can mention that all those difficulties are in the past and we spare no efforts to fulfill the rest of the perks within short timelines, as our work has been regulated gradually. We assure you that we prioritize our backers and to make them satisfied users of Volterman products is our main purpose.
Thanks.
Rien recu apres 2 ans
Rien recu apres 2 ans. Still havnt received anything. Order made by August 2018. Support only say "give me more time"....
3 June 2020
Unprompted review
Reply from VoltermanSmartWallet
Dear Tony, thank you for posting a review. We do understand your concern, however, please note that as a startup campaign delays are possible and of course we are not guided by that and it is essential for us that all our backers receive their perks at the earliest convenience. Unfortunately, as we have experienced some unexpected difficulties in production and delivery processes currently we only provide exact dates so as not to disappoint our backers.
Thanks.
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