Vokera Ireland Reviews 

206
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 78 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the engineers for their professionalism, extensive knowledge, and efficiency in resolving issues, often providing valuable advice. The office staff and customer service are frequently highlighted for their helpfulness, friendly demeanor, and excellent communication, making scheduling and support seamless. Many people describe the overall service as excellent, professional, and reliable, often recommending the company for its efficiency and positive interactions. Reviewers frequently mention the punctuality and tidiness of the engineers, alongside their helpful advice for optimal system performance.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, efficiency,... See more

Service

Customers had positive experiences with service, often highlighting the professionalism and efficiency of the... See more

Customer service

Consumers find customer service to be positive, with many reviewers appreciating the great communication from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

You're engineer called to us today Brian was his name, a gentlemen to say the least, what ever your paying him it's not enough! Highly recommend him, there's nothing he doesn't know about his profess... See more

Rated 5 out of 5 stars

Brian was extremely friendly, professional, and clearly knew his stuff. He explained what was being fixed, replaced several parts on the spot, and stuck to the agreed fixed price. We also really appre... See more

Rated 5 out of 5 stars

Margret and Mary amazing in scheduling us in at such a late request. Always willing to help and ensured we got Bolier sorted before Christmas. Much appreciated. Would highly recommend this company as... See more

Rated 5 out of 5 stars

Brian the engineer did a very thorough job and left no stone unturned to diagnosis exactly what was wrong with boiler. He's a very pleasant man to deal with and would highly recommend him. And Mary wa... See more


Company details

  1. Home & Garden

Information provided by various external sources

Vokèra by Riello has been providing heating and hot water solutions for over 35 years. The range today includes domestic gas boilers (combi, system and open vent), gas water heaters and commercial heating solutions.


Contact info

4.8

Excellent

TrustScore 5 out of 5

206 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.8

All reviews

(206)

77 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Delighted to give this company a review

As always first contact with head office was friendly and helpful.
Appointment made to suit us, engineer rang when on route and again friendly knowledgeable and professional, took time to explain things which was a bonus

14 May 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service 👏

I was referred to Vokera by my gas installer that couldn't fix my boiler, From the initial call from Margaret to the engineer Niall that fixed my issue in no time, both were friendly and professional. I'll be recommending the company to everybody.

12 May 2025
Unprompted review
Rated 5 out of 5 stars

We were very lucky

We were very lucky. There was a cancellation and we were fitted in. Phil did a great job and explained on my request what he had done.

16 April 2025
Unprompted review
Rated 5 out of 5 stars

Great after service support

We had a service on the boiler three months previously (which got the boiler up and running), but the real benefit came when the pressure dropped and we lost the heating. Brian was great in helping (re)explain over the phone how to get the water refilled and the heating working again. Great service.

15 April 2025
Unprompted review
Rated 5 out of 5 stars

Good Vokera Service

Brian was our service engineer. Very nice man- knew his stuff. His first call to us. Usually it's Phil. But Brian was extremely helpful and efficient. Boiler working well. Happy. Next year we'll go again.

19 March 2025
Unprompted review
Rated 5 out of 5 stars

Super efficient,clear communication & solutions

My second time getting a service from Vokera & I'm well impressed. A boiler that in the past has given me a huge amount of grief as a couple of cowboys installed it is now running like a dream . A recommendation from Brian the service technician to install a magnet filter has ensured the boiler is now doing what it was meant to ...work properly with a yearly service. Efficient service, clear communication & paperwork..I would highly recommend....Thanks Brian

26 February 2025
Unprompted review
Rated 5 out of 5 stars

5*****

This is our 2nd experience with this company.
Absolutely brilliant service, amazing staff and so clearly priced, we couldn't be happier and the man that done our job was such a pleasant bloke and
so helpful with advice.
I genuinely couldn't recommend them highly enough.

25 February 2025
Unprompted review
Rated 4 out of 5 stars

Had an issue with my boiler and also…

Had an issue with my boiler and also booked a service. Got the service done but unfortunately the issue wasn’t worth fixing but got good advice in what to do when replacing the boiler. Niall has serviced my boiler a few times before and found him excellent and reliable. Yes I would recommend Viridus to service and maintain your boiler

25 February 2025
Unprompted review
Rated 5 out of 5 stars

Quick, hassle-free repair

Had an unexpected boiler problem - and contacted multiple RGI approved options. But Vokera had all the necessary parts, at the most affordable price, and quickest turn around time. The repair and service was done quickly, professionally and with absolutely no hassle. Very smooth.

21 February 2025
Unprompted review
Rated 5 out of 5 stars

The best

Engineer so helpful very plesent person, explained everything so much knowledge, would highly recommend

20 February 2025
Unprompted review
Rated 5 out of 5 stars

Reassuring and professional team.

Niall arrived at the arranged time and explained clearly (in layman's terms!) what the problem was and what remedial action he was talking. The experience from my first encounter made, with Mary, was reassuring.

12 February 2025
Unprompted review
Rated 5 out of 5 stars

Vokera Boiler Service by Brian

Just had my Vokera gas boiler serviced and checked out by Brian.

Brian is a gentleman. Took his time to make sure I understood how to use the system and explained how everything worked. He's extremely knowledgeable and went above and beyond answering all my endless questions.

10/10 experience, will be going straight back to Brian and Vokera next time around.

12 February 2025
Unprompted review

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