If I could give this company zero stars I would, my wife bought a pair of shoes from them which were unsuitable, she returned them via a barcode or qr code on the packing, this apparently is incorrec... See more
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Review summary
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Why is this apparently reputable company so bad at customer service on returns ? I returned my shoes at high cost to France, where they were delivered on October 6th (My order :#VOGANYW1161212) I sti... See more
Company replied
Oh my god, i ordered shoes since November and until now I didn't receive it, i paid the full amount to buy them and as they say on their website it will be delivered within 5 to 7 days, it has been... See more
Company replied
Company details
Written by the company
At Vogany, your satisfaction isn't just a goal—it's the cornerstone of everything we do. Our dedication is to ensure your shopping journey is as seamless and enjoyable as possible, from the moment you land on our website to the instant you receive your order. We understand the value of trust in online shopping, and we're committed to upholding the highest standards of quality and service to earn and keep that trust. Should you encounter any issues or have any concerns, our responsive and friendly customer service team is on standby, eager to offer you quick, efficient solutions, and personalized assistance. We believe in open communication and are always ready to listen to your feedback, which we view as golden opportunities to improve and evolve. Beyond solving problems, we're passionate about understanding your needs and preferences to enhance your shopping experience continually. Whether it's expanding our product range or optimizing our website for ease of use, your insights guide us in making Vogany a place you love to return to. Thank you for choosing Vogany. Your trust and satisfaction are what motivate us every day to do better. We look forward to serving you again soon and promise to continue working hard to exceed your expectations. If you have any questions, concerns, or feedback, please don't hesitate to reach out to our customer service team. We're here for you, always.
Contact info
2.7
Poor
474 reviews
Replied to 100% of negative reviews
Typically takes over 1 month to reply
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Useless exchange policy
First of all, i paid $67 for the waterproof suede shoes, now i see them on Amazon for $32.88. I received the shoes today in the regular European size that i wear. They were significantly too big and so i emailed them for their exchange policy. The options they gave me were 1) they would refund me 15% and i could keep the shoes that are too big for me or 2) i could return it to France at my expense. This would most likely cost more than the $67 I'd paid for the shoes to begin with. This is precisely why these companies are being crushed by Amazon. I wish they could do better in their customer service so that consumers can use them.
9 January 2025
Unprompted review
Reply from Vogany
Thank you for reaching out and sharing your experience. We sincerely apologize for the inconvenience you've encountered with both the sizing and the exchange process. We understand how frustrating it can be when things don’t go as expected.
We value your feedback and are always looking for ways to improve our customer service. We will review our exchange and return policies to ensure they are as fair and accommodating as possible. We definitely don’t want our customers to feel dissatisfied, and we deeply regret that we’ve let you down in this instance.
In the meantime, I would be happy to assist further with finding a solution for you. If you’re open to it, please let me know, and I’ll personally ensure we explore any other available options to resolve this for you.
Thank you again for your feedback. We truly hope to regain your trust and offer a better experience in the future.
Not leather!
These shoes are not leather. They are a cheap plastic substitute. The shoes took two weeks to arrive, not the 4-7 days stated in the advertised delivery.
REPLY RESPONSE: The website states ‘Made from high-quality leather’. Your reply confirms that this is untrue. My review stays unchanged.
8 January 2025
Unprompted review
Reply from Vogany
Thank you for reaching out to us. We apologize for any disappointment caused by your recent purchase.
We want to clarify that the shoes The shoes are crafted from high-quality faux leather, a carefully selected material known for its durability, comfort, and eco-friendly qualities. Here are a few reasons why we chose this premium material:
Durability and Strength: Our faux leather is designed to last, providing long-term wear without compromising on style. It’s built to withstand daily use while maintaining its sleek appearance.
Luxurious Appearance: The faux leather has a rich texture and realistic look, closely mimicking genuine leather, giving the shoes an elegant and sophisticated style.
Eco-Friendly Choice: By using high-quality synthetic leather, we provide a cruelty-free alternative to traditional leather, making these shoes a great choice for those who care about the environment.
Comfort: The soft, flexible material adapts to the shape of your feet, ensuring comfort and a great fit from day one.
Easy Maintenance: Faux leather is simple to care for, requiring just a wipe down with a damp cloth to keep your shoes looking fresh and new.
We understand that this might not have met your expectations, and we are sorry for any confusion.
Regarding the delivery delay, we sincerely apologize for the inconvenience. Our stated delivery time of 4-7 days is typically accurate, but unforeseen circumstances can sometimes cause delays. We are actively working to ensure this doesn’t happen in the future.
We appreciate your feedback and hope to resolve any concerns. If you'd like to return the shoes or have any further questions, please let us know.
THEY DO NOT SUPPORT THE FOOT AT ALL
They are wide when put on, uncomfortable, no support and of course asking to return is impossible.
Honestly they are just a shell of material that widens out straight away.
THEY DO NOT OFFER ORTHOTIC SUPPORT AT ALL … which is huge lie in their article.
DO NOT BUY THEY ARE A RIP OFF!
9 January 2025
Unprompted review
Reply from Vogany
We are truly sorry to hear about your experience with the shoes, and we deeply regret that they did not meet your expectations. We understand your frustration regarding the lack of comfort, support, and the fit of the shoes.
Please accept our apologies for any confusion regarding the orthotic support advertised. It’s clear from your feedback that the product did not live up to the description, and we are committed to reviewing this information to ensure accuracy moving forward.
In regards to your difficulty with returns, we would like to make the process as easy as possible for you. Please contact our customer service team directly so we can assist you with a return or exchange. We want to ensure your satisfaction and resolve this issue as quickly as we can.
Again, we apologize for the inconvenience, and thank you for bringing this to our attention.
Best regards,
Returns policy is rubbish!
Bought a pair of Vogany shoes but they are too small so wanted to exchange/return them. The email address provided doesn't work and emails are returned as Undelivered.The cancellation period is 14 days so if they aren't receiving the email then that lapses. They provide a "customer service" link on the same page but this doesn't work either. If you do succeed in getting a response, items originate from China so the stated delivery period is a serious under-estimate and you would have to pay the carriage for a return. Unless you are certain about your size/fit, don't buy!
3 January 2025
Unprompted review
Reply from Vogany
We are truly sorry to hear about the issues you've encountered with your order, and we completely understand your frustration. This is certainly not the experience we want to provide, and we sincerely apologize for the inconvenience.
Please send us your order details, and we will personally look into this matter and ensure that your exchange or return is processed correctly. We regret that you had trouble with our contact methods, and we will address these technical issues immediately to improve communication.
Regarding the return shipping costs and delivery times, we understand how frustrating this must be, and we’ll do our best to find a resolution that works for you. Your feedback is extremely valuable to us, and we’re committed to resolving this issue as quickly as possible.
Thank you for your patience and for bringing this to our attention.
Worst quality shoe I've ever seen and…
Worst quality shoe I've ever seen and no customer service this is a scam company 😒
30 November 2024
Unprompted review
Reply from Vogany
We are very sorry that you had such a negative experience with our product and service. We fully understand your frustration, and we apologize for not meeting your expectations. We want you to know that we do not tolerate any situation of dissatisfaction and we are constantly working to improve our products and customer service.
I would appreciate it
Thank you for letting us know your experience,
Poor quality plastic shoes
As requested by Vogany my order number was: VOGANYW1130305. I ordered a pair of what were described as high quality leather shoes, what was sent was what I believe is called PU Leather and the colour as opposed to being a darker green where a light mint green. Have tried to return but emails are rejecting even though using the returns email address.
27 December 2024
Unprompted review
Reply from Vogany
We sincerely apologize for the disappointment you've experienced with your order. It's clear that the product you received does not match your expectations, and we completely understand your frustration.
Please rest assured that we are committed to resolving this issue. Could you kindly provide your order number and any relevant details? We will escalate this matter and ensure that the correct steps are taken for your return. It's concerning to hear that your emails have been rejected, and we will look into that as well to make sure you receive a prompt and satisfactory response.
Again, we apologize for the inconvenience and appreciate your patience as we work to address this matter.
Can’t return the cheap shoddy shoes
I bought a pair of shoes of poor quality and their sizing chart is obviously wrong.I wanted to return them and was offered 15% refund and keep the product why would i keep something I don’t want.It has taken me 10 emails to get a returns slip and I have to pay for shipping.DO NOT BUY FROM THIS WEBSITE items coming from china etc… took 4 weeks to arrive
23 December 2024
Unprompted review
Reply from Vogany
We sincerely apologize for the negative experience you've had, and we completely understand your frustration. This is certainly not the level of service we aim to provide. We're sorry that the shoes didn't meet your expectations and that the return process has been difficult.
We want to resolve this issue for you as quickly as possible. We will review the return policy again to ensure that you're treated fairly. We understand that the shipping costs and delays are inconvenient, and we'll work with you to find a better solution.
Thank you for sharing your feedback, and we will make sure to improve our services.
An absolute scam of a company
An absolute scam of a company, do not buy from them. The items are Temu quality at best. and if you ask to return something, they will ask you to ship it to France in order to get a return. When the items were shipped to me from a warehouse in Canada. Absolutely ridiculous. Shipping to France is as much as what I paid for these items. Make it make sense?! again do not buy from this company. It is a scam.
2 December 2024
Unprompted review
Reply from Vogany
We sincerely apologize for the negative experience you've had, and we truly understand your frustration. It's never our intention to disappoint or upset our customers, and we regret that you've encountered these issues.
We take your feedback seriously and will review your case to understand what went wrong with your return process and shipping. Our goal is always to provide clear and reasonable solutions, so we will work to resolve this situation appropriately.
We appreciate your feedback and would like to make things right for you. Please contact our customer service team directly, and we will do everything we can to assist you further. Thank you for bringing this to our attention.
Dear Parfait,
Dear Parfait,
Greetings!
I apologize for the inconvenience that has caused you.
As of the moment, the most we can do is wait for the management to inform us that they received your package.
Thank you for understanding7
Hello, can't anyone believe that a package sent on September 12, 2024 has not arrived, please be commercial, REFUND ME??
18 December 2024
Unprompted review
Reply from Vogany
We sincerely apologize for the inconvenience and frustration this situation has caused. We completely understand your concerns about the delayed package, and we deeply regret the experience you've had. Rest assured, we are doing everything we can to resolve this promptly. We will escalate this matter to management and ensure we provide you with a solution as soon as possible, whether that involves tracking your package further.
Kindly email us again or forward your order number.
Thank you for your patience and understanding as we work to make this right. We truly appreciate your business and will do our best to address this issue as quickly as we can.
Shoes don't arrive
I bought 2 pairs for Christmas, because I was assured that the delivery was going to be tracked and in a maximum of 7 day. Well the shoes haven't arrived and my emails are not replied to. My order tracking number is YT2434421272177132. I even paid extra for insurance.
I feel scammed since there is no way to get assistance. I looks like a phantom company
17 December 2024
Unprompted review
Reply from Vogany
We sincerely apologize for the frustration and inconvenience you've experienced. This is certainly not the experience we want for our customers. We're deeply concerned to hear about the delay in your order and the lack of response to your emails. Please know that we take this matter seriously, and we will investigate it immediately.
We kindly ask for your patience while we work to resolve this issue. We'll ensure you receive an update on your order and assist you as soon as possible. Thank you for bringing this to our attention, and we are committed to making this right for you.
Not received the order.
This is really annoying annoying and unfair. I have ordered a shoes and they never reached in my undress.and I was continuously emailing. Then they told me the address was incorrect.then again I have given my address and told them .I don't need the shoe any more. It's already been 3 Months. They are not ready to refund. So annoying and frustrating..I would suggest never buy from this company because of my frustrating experience. If the company vogany is genuine please give my refund.I don't need the order anymore.Its more than 3 months.Order number: #VOGANYW1115864
22 October 2024
Unprompted review
Reply from Vogany
I sincerely apologize for the frustration and inconvenience you’ve experienced with your order. I completely understand how upsetting it must be to deal with delays and not receiving the product you ordered, especially after providing your correct address.
I assure you that this is not the experience we want for our customers, and I deeply regret the trouble this situation has caused. I will personally look into your order (#VOGANYW1115864) and escalate the issue to ensure a swift resolution. Our goal is to provide a satisfactory solution, and I understand that a refund is now your preference.
I appreciate your patience as we work to resolve this, and I will be in touch with an update as soon as possible.
Thank you for your understanding, and again, I’m truly sorry for the inconvenience.
Best regards,
Vogany Team
Two months have gone, no result
Have bought a pair of shoes that never came. Order #VOGANYW1120393
I asked, could i get a refund? they say "no because we send you another pair instead" This is almost 2 months now, i dont have any shoes nor my money. I guess i have to contact Shopify to ban this shop and some lawyers to track down this activities and take action.
12 December 2024
Unprompted review
Reply from Vogany
I'm really sorry to hear about the frustration you're experiencing with your order, and I completely understand how upsetting this must be. Please know that this is certainly not the experience we want for our customers.
I'd like to help resolve this as quickly as possible. If there has been any mistake on our end, we’ll do everything we can to make it right. Your satisfaction is important to us, and we want to ensure you either receive your shoes or a full refund.
Thank you for your patience, and I look forward to getting this sorted out for you.
The size of shoes we bought was bigger…
The size of shoes we bought was bigger than expected. Very bad experience and customer service.
12 December 2024
Unprompted review
Reply from Vogany
I’m really sorry to hear about your experience with the sizing and customer service, and I completely understand your frustration. We want to make sure our customers are fully satisfied, so I’m disappointed to hear that we didn’t meet your expectations.
If you’d like, we can help you with an exchange for the correct size or guide you through our return process. We definitely want to make this right for you, and I’d be happy to assist further if you reach out with your order details.
Thank you for your feedback, and I’m sorry again for the inconvenience caused.
Do NOT shop at Vogany!
Do NOT shop at Vogany! The product I ordered was too big, and they refused to exchange it. On top of that, my invoice was sent to the wrong address. I contacted them immediately, but they responded very late and didn’t fix the issue. All they said was ‘We’re sorry,’ but they didn’t offer any solution. This company clearly doesn’t care about customer satisfaction. I can’t believe I spent 70 euros on this poorly made pair of shoes. Now I have a pair of shoes I’ll never wear. Absolutely not recommended!
11 December 2024
Unprompted review
Reply from Vogany
I’m truly sorry to hear about your experience, and I completely understand your frustration. This is certainly not the level of service we strive to provide, and I apologize for the issues you’ve encountered with both the size and the communication.
Upon checking, your 14-day warranty has expired, and we cannot issue any exchanges or refunds, so it will be fair to our customers who are following our policy.
Thank you!
Scamming a 78 yr old woman
Scamming a 78 yr old woman. Illegal practices. Legal action pending.
**Update in response to the request for details. I don’t have the order details but the customer’s name is: Maralayn Weston from the UK. Do the right thing and refund her as she has requested, otherwise, trading standards and legal action are pending — and there is absolutely no need for this. I am helping her build a case. Do keep me informed.
7 December 2024
Unprompted review
Reply from Vogany
I am truly sorry to hear about your experience, and I completely understand your concerns. This is absolutely not the experience we want for any of our customers, and I apologize for any distress this has caused. I take your situation very seriously.
Please provide your order details, and I will personally look into this matter immediately to resolve it as quickly as possible. If there’s been any issue or mistake, I want to make sure it is addressed properly.
Thank you for bringing this to my attention, and again, I deeply apologize for the inconvenience. Your satisfaction is very important to us, and I’m committed to getting this sorted.
False advertising, man made material not leather as advertised
I order what we're supposed to be suede leather ankle boots. When they arrived they are fake suede, plastic. I had to send 4 emails to request a refund due to miss selling. Initially I was offered 10% , then 30% to get me to keep them. The return address on the package is an address in the UK where i am. However I have been instructed to send to an address in France, postage will cost a third of the price of the shoe. If I accepted the discount and kept the fraudulently advertised items it would get less compensation that if I paid postage. I would never recommend buying anything from this company.My order number is VOGANYW1118254
26 October 2024
Unprompted review
Reply from Vogany
I am truly sorry to hear about the issues you’ve encountered with your order, and I completely understand your frustration. This is certainly not the experience we want to provide, and I apologize for the inconvenience and confusion you’ve faced regarding both the product and the return process.
Please rest assured that we take this very seriously. I will personally escalate this matter to ensure you receive the proper refund and resolve the return process without additional costs. It’s not acceptable for you to incur such high postage fees, and I want to make sure that you’re fully compensated for your trouble.
Could you please provide me with your order details so I can assist you directly and find the best solution? Your satisfaction is extremely important to us, and I want to ensure this issue is handled as quickly and fairly as possible.
Thank you for bringing this to our attention, and again, I apologize for the inconvenience and confusion caused.
Ann is very professional
Ann is very professional, friendly and kind. She do her best to help me and resolve my problems. Wishing all people in costumer service work hard like Ann. Thank you. Merry Christmas and wonderful New Year
7 December 2024
Unprompted review
Reply from Vogany
Thank you so much for your kind words! We're thrilled to hear that Ann was able to assist you in a professional, friendly, and helpful manner. We’re lucky to have team members like her, and I’ll be sure to pass along your appreciation. Wishing you a Merry Christmas and a wonderful New Year as well! Thank you for your support, and we’re here if you need anything else!
Terrible product and appalling service.
Terrible product and appalling service.
The cupboard lights are not as described and they want me to pay for the return. I have had 1 response from them. I will now need to claim a refund via my bank. Do not use this company.
29 November 2024
Unprompted review
Reply from Vogany
I am truly sorry to hear about your negative experience, and I completely understand your frustration. This is not the level of service we aim to provide, and I apologize for the inconvenience caused by both the product not meeting your expectations and the lack of support you've received.
Please provide me with your order details, and I will personally look into this issue right away. I want to make sure we address your concerns and resolve this in the best possible way—whether that’s through a full refund, a return, or another solution.
I sincerely apologize again for the inconvenience, and I appreciate you bringing this to our attention. We want to ensure this gets sorted out as quickly as possible.
I read the reply from Vogany and…
I read the reply from Vogany and actually received a message from their customer service, I answered her message and a whole week has passed without anymore information, would really know what and when to expect anything from the company that has already received the payment for my order
2 December 2024
Unprompted review
Reply from Vogany
Thank you for reaching out and sharing your concerns. I sincerely apologize for the delay and any frustration this may have caused. I understand your expectation for prompt updates, especially after your payment has been received.
I can see that our customer support are responding to your emails.
I will follow up with Vogany on your behalf to ensure that your order is prioritized and that you receive the information you need as soon as possible. Please rest assured that we are actively working to resolve this issue and will keep you informed on the progress.
If you have any further questions in the meantime, please don't hesitate to reach out.
Thank you for your patience and understanding.
Reply from Vogany
I’m truly sorry to hear about your experience and understand your frustration. Please know that we take all concerns seriously and are committed to providing our customers with the best service possible.
I apologize for any lack of communication regarding your return request. I will personally look into your case to ensure it’s handled promptly. Please share your order details with me, and I will make sure your request is processed as quickly as possible.
Thank you for your patience, and I assure you that we are here to assist you.
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