Vivup Reviews 2,402

Rachel was amazing! Great customer service - thank you

Massive thanks to Mark in customer services who change the planned delivery of my item. Mark was very quick to respond to all questions/queries and sort the issue for me with no issues.
Great customer service Mark, Thankyou

Having retired on April 11th, I no longer had access to my work emails, meaning that my voucher was not accessible to me. Spoke to my regional office who in turn spoke with Rachael (VivUp) and problem was resolved and I now have my voucher. Having looked through all the options where I can spend it, I have never seen so many choices. Thank you

The aftersales support was very good from Vivup and ther website for the CTW scheme was very user friendly too. I felt the bike shop who sourced the bike really let them down due to the technical issues involved with the product.

Really bad experience.
Tried to have the cinema discount but couldn't as the cinema companies such as Showcase, Odion, Cine .... said that there were no conection (or error in connecting) with VIVUP server.
This is not the first time it happends and at this point, I think VIVUP is giving FALSE DISCOUNT PUBLICITY

I tried to contact VIVUP and the only option was to send amessage to "this machine" that has some options that you can choose but none applied to the problem I had and so, no resolution at all.

Patricia Duarte

Mark was very helpful, kept me updated that they was chasing my enquiry and manged to sort cancellation

Great customer service and very helpful

Thanks

I had trouble with a hoover purchased Mark ensured the old hoover was picked up, a new one was sent, and all this happened easily and within the week. Even though I trouble with the actual suppler Mark took over and sorted this out. Thanks again

Really good service from start to finish from Mark at Vivup and the HR team where I work, simple system to use and happy with my purchases, with an issue resolved quickly for me by Mark.

Customer service provided by Mark was excellent. Kept me informed every step of the way regarding returning an expensive item.

Jill in customer support was amazing and helped me get my account set up correctly when my organisation changed our email address. She went above and beyond and I was very thankful.

To Asa who assisted me in my order cancellation, I cant thank you enough. So courteous and always keeps me updated. Keep up the good work! Thank you very much.

Brilliant vivup! Easy am fast delivery! Customers service top !

Great experience

Had a phone ordered and it’s been delivered and taken by someone else at a another property no idea where and no reply to me regarding this matter so what’s going on?

Fab, sorted everything promptly

I had an issue with my cycle order and it had caused confusion at the cycle shop. But CLARE was fantastic and sorted it out immediately. She was a complete star. I feel terrible she actually fixed the issue in November and I forgot to review then!!

Good and detailed information provided

After initially struggling with the Auto Chat on Vivup website, I found customer service number online and spoke to a member of the Vivup team - Millie. She was brilliant and sorted the issue I had quickly, politely and without complication.

I got a very quick response from Jill helping me update my name and email. Details were all updated within the hour! Communication was all very courteous, very good experience.

I ordered a garden furniture set and the table was not delivered along with the seating. Asa was very helpful and supported me by contacting John Lewis for me and ensuring the table was delivered at the next available time slot. Asa contacted me throughout to ensure every thing was in order and that I had received the table.