I have suffered with too much wax in my ears for a very long time. They were syringed at my doctor’s surgery but were unable to remove the wax. My daughter suggested I go private with Vivona and they... See more
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Review summary
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I’d had a problem with my right ear for 10 days prior to appt. Staff were punctual & friendly throughout explaining process. Treatment was quick & painless. And gave me back hearing in my ear whic... See more
Company replied
Naomi was absolutely absolutely brilliant very kind caring, explained everything I was very nervous she was kind gentle had plenty of time for me, I would definitely recommend her to everyone.... she... See more
Company replied
The lady who helped me was fantastic, she explained the whole process both before and as she was doing it. Was very gentle and provided great information for after care! Would highly recommend.
Company replied
Company details
Written by the company
Vivona Earcare is an ear clinic specialising in microsuction earwax removal. We take pride in providing immaculate customer service and high quality care.
Contact info
Interchange, 81-85 Station Road, CR0 2RD, Croydon, United Kingdom
- 0203 488 3824
- info@vivonaearcare.com
- vivonaearcare.com
4.9
Excellent
617 reviews
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Hasn’t replied to negative reviews
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Was very friendly explained what was…
Was very friendly explained what was going to happen and i would recommend
30 March 2026
Reply from Vivona Earcare
Thank you for your review Mark! We are delighted that your clinician was friendly and explained what was going to happen during the procedure! Thank you so much for your kind recommendation, wishing you all the best!
Very happy with the service staff was…
Very happy with the service staff was very friendly and kept you informed at all times of the process .
27 March 2026
Reply from Vivona Earcare
Jim, Thank you so much for your 5 star rating! We are delighted that you we're happy with the service you received on the day and overjoyed that your clinician was friendly and kept you informed throughout the procedure, this is amazing news! Wishing you al the best for the future
The service was excellent from start to…
The service was excellent from start to finish. I felt well cared for, and everything was handled professionally and kindly. Thank you!
20 March 2026
Reply from Vivona Earcare
Thank you, Ranjana! We are elated to hear that you had an excellent experience with us. It was so lovely meeting you! We look forward to seeing you again. Best wishes!
Ongoing Gratitude to Vivona Earcare
Consistently Excellent Service.
Many Thanks and Congratulations.
16 March 2026
Reply from Vivona Earcare
Peter, thank you for your kind words! It is always a pleasure having you in the clinic! Wishing you all the best for the future!
Reply from Vivona Earcare
Thank you so much, Luis! We are so pleased that you had an excellent experience with us. Best wishes!
Excellent Service
I've visited on a few occasions now & have always received a warm welcome & excellent service.
4 March 2026
Reply from Vivona Earcare
Amanda, thank you for your continued support! We are elated to hear that you always receive a warm welcome and excellent service. Looking forward to seeing you again! All the best!
Reply from Vivona Earcare
Nigel, thank you so much for your lovely words! It is always a joy to have you in the clinic! We love you too! Wishing you all the best for the future!
I highly recommend Vivona for ear wax problems.
I have suffered with too much wax in my ears for a very long time. They were syringed at my doctor’s surgery but were unable to remove the wax. My daughter suggested I go private with Vivona and they were 100% professional and completely cleared all the wax from my ears. I am delighted with the results and it has greatly improved my hearing. I would be happy to recommend them to anybody with earwax problems.
24 February 2026
Reply from Vivona Earcare
Carol, thank you for your wonderful 5 star review and recommendation! We are so glad that you enjoyed your appointment with us! We always strive to be professional, proficient and helpful. It was lovely having you in the clinic. We look forward to welcoming you again! Best Wishes!
Effective treatment for earwax build-up
The treatment was relaxed and effective, and the consultant reassuring and informative. Pre-treatment and follow-up contact was helpful. My only concern was that I experienced momentary pain on two occasions during the microsuction process.
20 February 2026
Reply from Vivona Earcare
Mark, thank you for your review! We are pleased to know that your treatment was relaxed and effective, and that you found your clinician reassuring and informative! We appreciate your feedback and apologise that you experienced momentary pain during your procedure. The procedure isn't normally painful but if your wax is hard this can cause a slight sensitivity as the wax leaves the ear canal, and this usually feels better after the procedure. Wishing you all the best for the future!
Naomi was fantastic throughout plus the…
Naomi was fantastic throughout plus the modern equipment and procedures were excellent
21 February 2026
Reply from Vivona Earcare
Thank you, Kathrine! We are overjoyed to hear that you had a fantastic experience with your clinician Naomi! All the best!
Reply from Vivona Earcare
Thank you, Janet! We are so pleased that you enjoyed using our service. All the best!
Would recommend…
First time I have needed my ears cleared in all my 78 years. Was dealt with in a friendly and efficient manner with great success and no pain.
5 February 2026
Reply from Vivona Earcare
We are so happy that you enjoyed using our service, Christine! Thank you for your support. Wishing you all the best!
Very pleased customer
My husband was able to get an appointment quickly and the service was very good. The treatment was explained throughout.
30 January 2026
Reply from Vivona Earcare
Thank you, Sheila! We are delighted to know that you and your husband were pleased with our service. It was lovely meeting you both! All the best!
I was immediately put at ease and the…
I was immediately put at ease and the procedure was explained to me and was also quick and painless
21 January 2026
Reply from Vivona Earcare
We are so glad that you enjoyed using our service, Jason! Wishing you all the best!
A really good experience.
The careful reassuring explanation of what the procedure will entail, calm and unhurried. And of course the successful removal of wax without any discomfort. Thanx
3 January 2026
Reply from Vivona Earcare
Anthony, thank you for your 5 star review! We are so happy that you had a great experience with us and we are so glad we were able to help! Best wishes for the future!
All was fust and gentle.Nice service…
All was fust and gentle.Nice service and very polite worker. I got answer for every single question wich I asked.
18 December 2025
Reply from Vivona Earcare
Thank you, Maksym! We are very pleased to know that your clinician was gentle, proficient and informative. It was lovely meeting you! All the best!
First of all it was a fair price
First of all it was a fair price. Timing, caring are high standards. I felt comfortable after job completion
12 December 2025
Reply from Vivona Earcare
Thank you, Terence! We are overjoyed that you had an excellent experience with us. Best wishes!
Just great
Just great, careful service every time I visit. My wife has now also had her second appointment with Vivona.
9 December 2025
Reply from Vivona Earcare
Paul, we are so glad that your wife had another great experience with us. Thank you for your continued support! All the best!
Naomi was absolutely absolutely…
Naomi was absolutely absolutely brilliant very kind caring, explained everything I was very nervous she was kind gentle had plenty of time for me, I would definitely recommend her to everyone.... she was very professional as and experienced ..thankyou Naomi for everything.
29 November 2025
Reply from Vivona Earcare
Darshna, thank you for your wonderful 5 star review! We are delighted to hear that you had a brilliant experience with your clinician Naomi. Client satisfaction is our top priority so knowing that we achieved this makes us so happy! We look forward to welcoming you again! Best wishes!
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