Vivobarefoot Reviews 

After placing my order back in November 2025, Royal Mail courier threw the parcel in general waste bin next to the house I live in, and called it a "safe place". Few days later, by the time I was back home, the bin was emptied. Not Vivobarefoot's fault, so I tried contacting Royal Mail, but they told me to resolve this by contacting the seller due to their policy.

Here is why I give this negative review: it looks like Vivobarefoot support only exists as a front for appearing as if they care for customers, but when in reality your support requests will be ignored and no one will look into your inquiry for months. I tried contacting Vivobarefoot by all means possible: phone call (no one ever answers), WhatsApp (no response), built-in website chat (with AI bot who will keep going in circles with limited reply options), email (silence after an auto-generated reply). All of these methods over the course of 4 months resulted in ZERO acknowledgements or follow-ups.

Update: After complaining here, the blunder was resolved. I wish it didn't have to be this way, but thanks for addressing the issue promptly. I hope it won't become the new standard for customer service of reputable brands.

I always give praise where praise is due but this company have absolutely let me down .
Bought a pair of shoes last April and they were the most comfy shoes I had ever bought and I’m an ol’ gal ! However , they broke down on one side and I paid for repair. As they were a “ fine weather “ shoe didn’t use them again till just recently.. and ended up with a toe injury, caused by the “ repair “ rubbing the toe .The contact centre didn’t give a toss ! All they offered was refund of repair .. which was nothing .. as the shoes cost over £120 ! They then proceeded to tell me the shoes were 12 months old .. even though had to have them repaired last year after minimal use 🥴 I was only offered 15% off another pair .. but they didn’t even tell me if I sent them back I could have a 20% discount code off ( which I still haven’t received.. even though they have had shoes back !
NB The company , in their reply , have asked for more details … but haven’t actually stated what extra details they require ! Which actually sums up what a mess this is ! All we would like is a refund of £126 .. which is fair .. as item useless even after repair and returned to them as unwearable ! Caused a blister plus blood where repair done ! You could not make this situation up .. diabolical way to treat a customer

Made a mistake with my returns parcels - Vivobarefoot customer service was friendly, efficient and really prompt - I had my refund within 4 days. Thank you Vivobarefoot

I bought a pair of shoes for hiking. I really enjoyed those shoes, but after a couple of months a hole formed, which seemed wrong to me. I reached out and Sukaina from Vivo responded quickly. They sent a return slip and rapidly processed a refund. I was so pleased I immediately bought a different pair of Vivos (which seem like they will be tougher).

They used to be great,, great shoes great customer service but now the shoes are lower quality and don't last and their customer service is an AI bot that doesn't help such a shame as was a loyal customer for many years

Yusra was prompt and helped me incredibly quickly. 5/5 would recommend her again.

I have been waiting for a refund for over 3 weeks. The customer service (which is a Vivi named AI bot) is a nonsense. I will never buy from you again.

I placed an order on Vivobarefoot's online store and realized that the shipping address was incorrect minutes later. I tried to update the shipping address the website would not give me the opportunity to do so.

I wanted to share my experience with Revivo at Vivobarefoot, particularly the outstanding support I received from Thomas E.

In the past, I had a disappointing experience that left me hesitant about using the service again. Communication felt lacking, and overall it didn’t meet the standard I was expecting. However, I recently decided to give it another try—and I’m genuinely glad I did.

Thomas E completely turned things around for me. From the outset, he was professional, attentive, and genuinely invested in resolving my concerns. He kept me informed throughout the process, handled everything efficiently, and made me feel valued as a customer. It’s rare to come across someone who takes such pride in delivering excellent service.

Thanks to Thomas, my faith in Revivo has been fully restored. This experience has reminded me why I was drawn to Vivobarefoot in the first place. If this is the level of care moving forward, I’ll absolutely continue using and recommending the service.

A well-deserved 5 stars—thank you, Thomas!

I was experiencing failure of the Velcro on my son’s vivo shoes. I contacted customer service well after the purchase of the shoes and they responded very promptly, asked for additional information and offered a return and refund for the problem I was having, even though I was outside of the return window. I was very pleased with the customer service experience and it encourages me to try another pair for my son.

I want to say that throughout multiple calls to resolve various issues with Revivo, Ian, at customer service, was exemplary. He deserves more than 5 stars.
He was incredibly helpful, patient and professional - everything you want for a customer service & more. Extremely understanding whilst upholding the integrity of your company.
A rarity these days.
He saved you from leaving me Vivobarefoot! I sincerely hope you acknowledge him with more than just his manager’s appreciation.
Thank you Ian! It was a pleasure!

Your advertising on paramount is weird and is consistently played none stop. I despise it like other advertisers. Here's a tip! Want to attract custom. Don't make weird adverts, cause whenever I see your brand advertised now. Cause ive seen it spammed so much i hate it and therefore your brand. Thanks

Horrible customer service.
I have filed a request for guarantee , the AI bot keept tellling it is being looked into. After 20+ days stil know nothing ! Getting a human representative seems to be impossible.
Really HORRIBLE experience.

Had a great experience with customer service support rep Tom Wilding at VivoBarefoot. Was searching for the best shoes to order my boyfriend for his birthday and he gave me some great in-site! Thanks again Tom. 10/10 would recommend VivoBarefoot shoes to everyone

I had a customer support question and they issued a response within seconds! Very pleased with their professionalism, promptitude, and clear cut responsiveness.

Quick delivery and good quality shoes. The shoes are now getting a bit too pricey for what they are (I only ever buy when there is a decent discount) but I like them a lot.

Outstanding products and customer service.
These guys set the standard for quality in every sense of the word. Their customer service is top-notch. I recently chatted with Thomas E from regarding a pair of shoes I purchased and wasn't happy with the fit. Although I crossed the number of days in their return policy, he was empathetic and understanding because I didn't get a chance to walk with them outdoors. That's one of the many reasons why I keep coming back to buy from Vivobarefoot.

I've owned a pair of Vivobarefoot Gobi II suede shoes since 2015. Best shoes I ever put on my feet, perfect fit, perfect feel, perfect look. I held onto them for 12 years waiting for a cobbler repair service to become available in the US. When it finally did, I shipped them off and FedEx lost them in transit.
I reached out to Vivobarefoot not really expecting much, just hoping maybe they knew where I could find another pair. Reem responded the same day and offered me a free pair from their current lineup, no questions asked. No hoops, no back and forth, just genuine care for a customer who loved their product.
That's a company that stands behind what they make. I've been a fan for over a decade and this just cemented it. My feet thank you Reem.

I contacted customer service about a defect in my beloved Vivos and was offered a return, even though it was beyond the deadline. I was very pleased with the professionalism and helpfulness of Sukaina, the representative. I will continue to purchase from them because I'm very happy with their sporty models.

Great shoes! Customer service hits high marks too. I got a refund from Vivo even though the carrier managed to lose the parcel carrying returned shoes. Would obviously recommend!