Vivobarefoot Reviews 

On December 27th, I purchased a pair of Tracker Textile AT II JJF shoes from the online store. They were faulty and, on March 6th, I returned them to a physical Vivobarefoot branch.

The staff were helpful, but I was told I couldn't be issued a refund in store immediately and would be issued one within a couple of weeks. I purchased a new pair of the same style of shoes from the store and left.

It has been almost eight weeks since I returned the original shoes and I have not yet received a refund.

Additionally, the second pair of shoes I bought have begun to exhibit the same problems (glue coming unstuck and holes in material around the toe fold area).

I am now down several hundreds of pounds and have gone through several faulty pairs of shoes.

I've really enjoyed wearing these shoes as they are comfortable and great to walk in, but it is disappointing to spend so much money and have them last barely two months.

Thank you for the thoughtful and respectful reply. It is genuinely appreciated, and far more constructive than the silence many customers often experience elsewhere.

I chose Vivobarefoot because the philosophy behind the product resonates deeply with me — durability, natural movement, health, and a more grounded approach to living. That is why the customer service experience felt disappointing in comparison to the values being promoted.

Before I invest again through the direct website, I will be paying attention to whether meaningful improvements are reflected through consistent action across Trustpilot reviews, customer experiences, and the wider community around the brand.

Modern companies often rely heavily on influencers, marketing, and outsourced systems, but long-term trust is still built the old way — through reliability, accountability, and how customers are treated when problems arise.

At least consumer protection and card issuer refunds still offer some reassurance when issues occur.

For now, I remain open-minded and hopeful to see positive change reflected in practice over time.

I honestly feel like this company might be a scam. I ordered shoes during a promotion for delivery to Europe, paid in full, and never received my order. What’s worse — I never got my money back either.

I contacted customer support multiple times by email. At first they kept replying that the issue would be resolved and that the refund was being processed, but after a while they completely stopped answering my messages.

Months later, I still have no shoes, no refund, and no real explanation. Extremely disappointing experience, especially from a brand that presents itself as premium and trustworthy. Be very careful before ordering.

Covent Garden shop had so few vivos in my size to try on, only one in leather. I ordered online, confident about comfort after 10 years wearing vivos. How wrong I was. The vegan vivos leave your feet bruised and sore after walking for an hour. It seems they need breaking in. Surely s contradiction for barefoot shoes. So disappointed. I did not buy them from V so cannot return. They did cost 50% less bust still cost £100 for an uncomfortable canvas shoe. Looking for another brand. They are destroying their reputation.

Thank you for reading and replying. A swop to non vegan shoe would have been appreciated. Stuck with very uncomfortable Vivos! Grim walking.

AI bot never understood my concerns and, after going around and around with its nonsense, never connected me to a human being. Then tried to submit my concerns via Vivo's website and found that exercise just as fruitless. I like my boots but for the price they did not hold up to normal use and, in less than a year, are falling apart. I would not recommend buying from Vivobarefoot until they improve their product quality AND their customer service

I am very unhappy with the service provided. It has now been 10 days (8 business days) since my order was placed and it’s still stuck on ‘processing’. I have reached out on the WhatsApp support, to be informed to wait another 7 working days for an update. I am not happy with this, and this is the first time I have experienced such negative service from a company, with a severe lack of communication. I no longer wish to have the product after waiting so long and would like a refund issued as soon as possible, very disappointed

Unfortunately they have reduced the quality of materials used in the shoes. They used to last at least a year of everyday use, now they are wearing thin on the soles after 3 months! and I use the trail shoes too! really sad to see Vivo follow the fast fashion poor quality road. This is the last pair I'll buy from them.

Bought a pair of shoes using a discount voucher and their guide to measuring feet. They don't do half sizes, so their app/tool suggested a UK size 8 for my order. I generally wear 7.5...

When the shoes arrived, they were too "long" (the term they use on the returns options on their website for bigger size, I guess). Reaching out to their CS was an appalling experience: on the phone, I joined a queue which announced 8 minutes wait at the start...had to cutoff at 40 minutes with still no pickup.

Also had an online chat running in parallel, hoping that would work in case the phone route didn't. Took ages to get past the bot that kept giving general/generic answers for exchanging the shoes for the next smaller size (7). Finally got through to Aziza; this was over 10 minutes after the bot handed me over to a human operator. Yet again got a bolerplate response from her, referring me to a link to the website to follow a returns procedure, immediately followed with a "rate my CS performance" feedback form. There was no proactive willingness to engage in a conversation on the issue, instead immediately asking me to return the pair but had no solution to the fact that I would lose the discount when I reordered (no exchange workflow in their online returns in the UK and US). Her words: "Unfortunately as stated, we do not offer an exchange and the promotion has now ended". I asked her to talk to her manager. She shot back with "The management will advise the same. This is the policy I am afraid".

Their online feet measurement tool failed to give me the correct size. If I exchanged the shoes, I could not get them at the original price I paid (voucher code no longer available) and I would have to pay for the postage to send back the poor fitting ones!

The shoes may be a "premium" product but the overall service when things go wrong is downright appalling.

I ordered a resole from them. They took the money on the day I ordered, and for some unknown reason again the following day! They then cancelled the order. So now I have paid twice and received nothing. Absolutely awful service. Never dealt with a company this rubbish! Support have been unable to understand what charges have been made even though I can see everything from my credit card. Appalling!

1 Star – Terrible Customer Service and Refund Handling

This has been one of the worst customer service experiences I have had.

The shoes became defective after only around 2 weeks of wearing them. After that, it took almost 2 months of repeated attempts via email, WhatsApp, AI chat support, and other channels before I finally received a proper response explaining where and how I could even send the shoes back.

The returned package was delivered to Vivobarefoot on 14.04.2026, and now more than 3 weeks later I still have not received my refund or an answer.

It is unacceptable for a premium brand to treat customers like this. Not only did the product fail extremely quickly, but the support process has been exhausting, slow, and highly frustrating from beginning to end.

At this point I am considering legal escalation and consumer protection action due to the lack of proper handling of this case.

I will definitely not order from Vivobarefoot again and cannot recommend this company based on my experience.

Customer service has been fantastic. It is great to deal with a company who will stand over their products and solve problems immediately. I dealt with Sukaina who was very quick in responding to me. Even though I had an issue with my child's footwear the overall experience was very positive and my issue was dealt with quickly and satisfactorily.

Terribile experience! I used to be a Vivo fan, purchased many shoes both in shop and on-line. This time I placed an order for a pair of leather Gobi II over 3 weeks ago and never received anything.
Tried to contact the customer service twice but got no reply whatsoever...really disappointed, if this isn't fixed my family and I will not buy a shoelace from this company anymore

EDIT: 3 stars: the customer service eventually replied and issued a full refund, no other options available. Honestly, I am still quite disappointed I couldn't purchase the shoes with the discount code I had entered (got it from a previous purchase)

Sent me a discount code via email that expired in 48 hours. I tried it immediately and it didn't work, so I tried to get in touch. Impossible to talk to a human and their AI chatbot is infuriatingly terrible. Like actually conterproductive in just making customers angry. A week later and the discount code is long since expired and they haven't even bothered to get back to me. Thanks, I will make an active decision to never buy one of your products. Less likely to buy now than before you sent me the discount code!

I’ve been a loyal Vivobarefoot customer for a while, but their recent handling of a promotion has been a total letdown. I placed a legitimate order during a flash sale, only to have it cancelled without a real explanation. When I contacted support, I was given a script about "internal security checks" and "system assessments."

It feels incredibly arbitrary—they lure you in with a promotion, then use "security" as a catch-all excuse to cancel orders once the sale is over. They refuse to honor the price or offer any replacement code for the inconvenience. For a company that markets itself on community and "impact," they treat individual customers like an inconvenience. I’m seriously reconsidering where I buy my footwear from now on.

Update: They cancelled my second order too: US003580082 & US003577127

Run from this company.

I’ve been a supporter of the barefoot movement for a long time, but Vivobarefoot’s recent "promotion" was a complete bait-and-switch. I placed two legitimate orders using a 50% flash code. Instead of fulfilling them, they cancelled my second order citing vague "internal security checks" that they refuse to explain.

When I reached out to support, I was told the system’s assessment was "not personal," yet they couldn't provide any criteria for why my order was flagged while others went through. It feels incredibly selective and discriminatory. They used a high-traffic promotion to lure customers in, only to hide behind a "Terms of Sale" clause to cancel orders once the promo ended. They refuse to honor the discount or provide a replacement code, essentially telling me I’m welcome to "shop at full price."

Absolutely terrible customer experience. If your "security system" is this broken, don't run a promotion you can't handle.

Hello I’ve returned my parcel back to this company they sent me email saying they’ve received it but haven’t refunded me they’re now telling me it hasn’t arrived to their warehouse very poor customer service too I’ll give a 0 star if possible

Only a small part of my order arrived but they have taken full payment.
Live chat support is abysmal and they can’t seem to answer why they have taken £270 without delivering the shoes or even knowing where they are!
I have spent over 3 hours today trying to sort this but to no avail. I have now emailed the CEO and am waiting for a response

Zero star must be given but option one. Absolutely useless costumer service, delivery company also same opinion. Can't track the order ,over 3 weeks no any items arrive, costumer service zero response but collecting euros from order that fast enough!Shame of you vivobarefoot, I canceled my order after 3 weeks waiting your answer so I ordered from Vibram barefoot shoes!You lost lots buyer with this marketing strategy..chance your management and ceo!!!Absolutely disappointed!!!The price also not comparable with the quality of the shoe.Hard to keep clean not expecting this poor quality for this price. Vibram is quality so I back to Vibram what I use long time ago...Don't waste your money for Vivobarefoot...
Update:contacted after the trustpilot review refunded.

Delayed Delivery, very difficult for exchange or refund

The shoes fell apart the second time they were worn, with a 1” split in the sole along a section where the rubber changes, clearly indicating a manufacturing defect.

I contacted Vivobarefoot, but they dismissed the issue and offered only a 30% discount voucher, which is not an appropriate resolution for faulty goods.

Under UK consumer law, products must be durable and fit for purpose, these are neither.

Very disappointing experience. Poor product quality matched by poor customer service. I would not recommend this company.

Update - they said they’d reached out to me but that was a lie.