I really like the fact that if the product t is sold out, refunding is instant and no waiting for days to get it back and Vivino is very honest will give you a higher quality sometimes in its place to... See more
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Review summary
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Reviews shaping this summary
I received the wrong vintage. It seems as though your customer service is trying to fix the issue which I appreciate. I guess if I get the right vintage as a replacement I will enthusiastically o... See more
The wine was great but UPS delivery wasn’t so good. I was home waiting to sign for delivery & they heard my dog bark and left..stuck a note on my gate that i wasn’t home to sign for it.. took anothe... See more
Great company. Love the idea of being able to check it wines with a picture. I wish it was not necessary to order Cali wines from Alberta ATM... But thank God Vivino is there for that
Company details
About Vivino
Written by the company
With over 70 million users and growing, Vivino is the world’s largest wine app and online marketplace, trusted by millions to discover and buy the right wine every time.
Explore thousands of wines from top producers and trusted local retailers, all carefully selected to match your taste. Read real, unbiased reviews from the world’s largest community of wine drinkers to make confident choices.
Take advantage of seasonal offers and curated recommendations, and enjoy a smooth, secure shopping experience powered by reliable fulfillment partners.
Premium Features for a Better Experience
Vivino Premium enhances your wine journey with access to exclusive deals, personalised match scores, restaurant wine list scanning, and an ad-free experience — all designed to help you find the perfect wine, faster.
Stay Informed with Vivino News
Our Wine News section keeps you up to date with curated content, from top-rated wine recommendations and seasonal pairing guides to beginner tips and trends in organic, vegan, and biodynamic wines.
Always-On Customer Support
Our support team is here whenever you need us. We offer 24/7 assistance through our chatbot, with the option to connect with a live agent during support hours.
Trusted by Millions
Vivino is trusted worldwide by users who want to discover and enjoy wine with confidence. Join the community and find your next favourite bottle today.
Contact info
114 Sansome Street, suite 1320, 94104, San Francisco, United States
- Vivino offers chat support
- Please visit https://www.vivino.com/contact if you need any support from our customer service team.
- vivino.com
3.9
Great
21K reviews
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Excellent and quick service
30 April 2026
All together from reviews to ordering
All together from reviews to ordering, price, availability and shipping, the results were great. Vivino is my go to app when dining out. I referred it to friends and family.
20 April 2026
Good selection of California wine
It was easy to order. Everything I was looking for was available and the delivery was very quick. Great service and great selection.
20 April 2026
I love the whole Vivino idea!
I love the whole Vivino idea!
The email links to the website are sometimes flakey on my Android phone however.
30 April 2026
Easy system to order wines
30 April 2026
Delivered as expected
30 April 2026
Lol these fools got hammed into putting…
Lol these fools got hammed into putting AI into their wine app. What a farce. It adds nothing to the experience, it wastes resources, and is a middle finger to people who want quality. I saw your priorities and will be uninstalling. Please take offense. Nobody had a good idea by themselves? Seems like a you probably. Using AI makes it an Us problem, because we all share this world. Tech bros be damned, take this filth off the app and pull the tapeworm out of your heyyy
1 May 2026
Unprompted review
Super easy
Super easy. Great price and within a couple clicks and the order was done. Wine was at my house quickly. Into it!
20 April 2026
One of the best wine review & sales…
One of the best wine review & sales platforms in central Europe 👍🏻
18 April 2026
easy to order and it turned up on time…
easy to order and it turned up on time at the correct address. So a better courier than last time so please stick with DHL rather than the royal mail.
26 April 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Vivino
Hi Chris,
Thank you for taking the time to share your experience, we truly appreciate it!
Our apologies for the experience with the delivery time.
Delivery times might vary between fulfilment partner and the best way to make sure your expectations are set correctly is to refer to the estimated delivery timeframe displayed under the green "add to cart" button.
Please be aware that orders placed with Decantalo are shipped from Spain, which may result in longer transit times for deliveries to the United Kingdom. Additionally, packages sent to the UK must go through a customs clearance process before being handed over to the carrier for final delivery.
We know waiting can feel longer when you're looking forward to a special order, but rest assured your shipment is progressing as planned.
Thank you for your patience - we hope your wine arrives soon!
Kind regards,
Vivino | Customer Support
So far really good
So far really good! Didn't receive the parcel yet, but easy website to place the order and nice customer service with updating emails regarding shipment. Looking forward to receive the bottles! Thanks
29 April 2026
We haven’t received our order yet -so…
We haven’t received our order yet -so am unable to fully comment!
30 April 2026
Reply from Vivino
Hi Gerard!
I took a look and noticed that your order was damaged in transit and is currently being returned. I'm very sorry about that.
Despite all our efforts, wine remains a fragile product and can sometimes break in transit.
We understand how disappointing this must have been, but don't worry, our Customer Support team is here to provide you with a solution. One of our members reached out to you via email to resolve the issue with you as quickly as possible.
We appreciate your patience and look forward to solving this for you.
Kind regards,
Vivino | Customer Support
Prompt service
Prompt service, exactly what I ordered
Very quick delivery 🚚
Very happy with product
20 April 2026
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