This is my 4th vivi bike I liked each one better than last until I got this one. I was so DISAPPOINTED that this bike had no tail or brake light.... See more
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Review summary
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I had several problems with it some due to shipping and the others due to QC. I had to replace the Bottom Bracket(the sensor that has the pedal shaft through it) and the brake pads needed adjustment,... See more
Company replied
I like the bike. there were a few spots that the paint was scratched on the frame, possibility from the shipping. It does not affect the function of the bike; it is more cosmetic. I will keep an eye o... See more
Company replied
Solid budget-friendly E-bike. Average battery range of 25-35 miles, depending on pedal assist level used and amount of hills in the terrain. Good suspension for unpaved paths. Smooth gear-shifting and... See more
Company replied
Company details
- Bicycle Store
- Bicycle Club
- Bicycle Wholesale
- Bike Accessories Store
- Outdoor Sports Store
- Sporting Goods Store
Written by the company
VIVI® eBikes for Sale | Best Affordable Electric Bikes for Adults | Vivi offers affordable performance electric bikes and accessories at a great value! Shop vivi electric bike, enjoy your wonderful cycling life!
Contact info
5521 Schaefer Ave, 91710, Chino, United States
- +1 (888) 639-8191
- service@viviebike.com
- viviebike.com
3.1
Average
235 reviews
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Replied to 61% of negative reviews
Typically replies within 1 week
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It was great to know that you had the…
It was great to know that you had the right product and came with a decent time battery charger so thank you again good customer service.
28 February 2024
I had to pay for what should be a…
I had to pay for what should be a warranty Item. I got my M026TGB bike Sept 6 2023 , by January 2023 my headlight went out, and the replacement would not turn off so Vivi Told me I needed a new Brushless motor controller and to purchase it on the website period, on a bike 6 months old.
16 February 2024
Reply from Vivi Electric Bike
Dear Customer: Hello. Your controller is currently under the 12-month warranty. You can contact Vivi customer service on the platform where you purchased the bicycle to obtain partial refund compensation, or you can contact our after-sales customer service (email: service@viviebike.com). Our website customer service will provide feedback to the after-sales service center, and the after-sales service center will arrange for the customer service of the platform you purchased from (Walmart/Amazon, etc.) to contact you to handle a partial refund for you!
Warranty issue and company will not…
Warranty issue and company will not reply. Sent two emails to the address in the manual but nothing but silence in return.
26 February 2024
Reply from Vivi Electric Bike
Dear Customer: Hello. Some of the email addresses in the user manual are manufacturer email addresses and may not be able to handle your requests in a timely manner. Please contact our after-sales customer service (email: service@viviebike.com). Our website customer service will provide you with timely support and service!
The battery would not charge
The battery would not charge. You would not send another. Had to purchase another. $60.00. The battery wears out within 2 hours. And it loses power after it is charged just sitting in the garage. So I have to keep it charging all the time. The headlight has never worked. I regret purchasing from you.
22 February 2024
Reply from Vivi Electric Bike
Dear customer: Hello, I'm sorry to bring you a bad shopping experience. We sincerely apologize for this. Before purchasing items, we recommend that you first contact our after-sales customer service to provide you with after-sales support. Our customer service staff will check your warranty period and provide you with a repair plan. If you are within the warranty period we can reship your bicycle components for free. Depending on your situation, you can replace the charger, headlight and battery for free during the 1-year warranty period. You only need to purchase bicycle components for replacement if the 1-year warranty expires. Depending on the condition of your battery, your battery may be aging or short-circuited, resulting in short battery life and short-circuit faults. If you are still within the 1-year warranty period, please contact our after-sales customer service as soon as possible, thank you!
Great bike for a great price
I love my new bike and the price and how fast it was shipped.
22 February 2024
On time delivery.
18 February 2024
The company was prompt about keeping…
The company was prompt about keeping you up to date on your order .I got the order pretty fast . I only have one complaint , it would be that the video for installation could be a little better. But over all the experience with this purchase was great and the item is packaged well.
17 February 2024
Coupon code that helped with the total…
Coupon code that helped with the total price, quick shipping no issues. Bike came with no issues.
16 February 2024
Shipping is bad—10-12 days to get bike
Shipping is bad—10-12 days to get bike, FedEx terrible service changed delivery dates three times, bike seat came damaged , boxes torn as well, customer never signed for bike, FedEx driver signed left bikes outside front door, so anyone could have loaded them and taken them !
31 January 2024
Reply from Vivi Electric Bike
Dear Customer: Hello. Thanks for your feedback. We apologize for any damage during shipping. We also ask for your understanding. For damaged bicycle components, please contact our after-sales customer service (email: service@viviebike.com) as soon as possible, and we will replace them for you free of charge.
The wrong battery was sent
The wrong battery was sent. The company will refund me but I can’t send it back as it has a charge in it. I’m not sure what to do next. I hope they let me through the battery away and send me the correct one.
30 January 2024
Reply from Vivi Electric Bike
Dear Customer: Hello. Our after-sales customer service has approved your return. You are already in the return process. Since this battery is a third-party company's battery, the price of this battery is very different from the original battery price. Therefore, our after-sales customer service will refund you directly. rather than replacement.
If you need the original battery, you can contact customer service to obtain the original battery link to purchase after the refund arrives. Since you incur high shipping costs on your first return, we can give you a $50 discount on purchasing the original battery. You provide this reply information to the after-sales customer service, and the after-sales customer service will provide you with discounts. Thank you!
Why did my item take a month from the…
Why did my item take a month from the day I ordered it for it to arrive at my house? Also, the item pictured isn't what I received. All I got was 2 bearings. The item pictured was the 2 bearings, plus the rest of the items in the neck of the bike.
30 January 2024
Reply from Vivi Electric Bike
Dear Customer: Hello. Thanks for your feedback. Since you are only ordering the Front Fork Bowl Ball Rack. The bike model you purchased is only a combination of 2 Ball Racks. If you need the entire combo portion, you will need to purchase the Front Fork Bowl Set. If this bike component is of no use to you, you can contact customer service to return it.
Great bike Needed a new battery
I've had only a few experiences with VV bikes What I will say is that although shipping takes a while. It's worth it. My husband absolutely loves his bike and without it for a few weeks because of the battery dying. He was quite unhappy seeing the battery arrive and him jumping directly on the bike immediately after it was charged. Was a god sent thank you
24 January 2024
The purchase was ok but could not find the invoice
The purchase was ok, the shipment was fast. Unfortunately the support chat was not active and we got our invoice only the next day after we asked it. The packaging was very good and we are enjoying our bikes already.
25 January 2024
Great Choice!
This has been an awesome bike for my 12 year old.
Not to mention I have to take it out when he isn't riding.
Really is a great bike! I did a lot of searching and what I found was a gem.
From the great pricing to ordering and receiving the bike couldn't have been easier.
I had a local bike shop friend put it together for me. Little over an hour he was texting me pics and it was ready to go. No issues assembling my guy said and he also said the bike seemed like really good quality and the pricing I paid was really good also.
Two thumbs on on the entire experience.
19 January 2024
Reply from Vivi Electric Bike
Dear Customer: Hello. Thank you for your comment. Since your bike is not working. Our after-sales customer service has sent you a replacement sensor and battery. However, because you are unable to replace the bicycle components and apply for a chargeback, the cost of your order has been frozen and the return cannot be processed for you. You can contact customer service again to apply for a return and cancel the chargeback. Our customer service will handle the return process for you and provide you with a refund. If you continue to refuse payment, we will have to wait for the bank's decision and will not be able to handle the return procedure for you.
Great service
I ordered from you and you got it right each time it was exactly perfect thank you
20 January 2024
The bikes arrived intact
The bikes arrived intact. The assembly was relatively easy after I figured out the first. My family couldn’t figure out how engage the motor until, I located the throttle. Overall I am completely satisfied from ordering, until assembly and riding! I recommend this to all, especially those of you, like myself don’t have a ton of money!!!😀😀
27 December 2023
New E-Bike Charger
I purchased a new Vivi e-Bike fast charger and it works better than my expectations. It was an easy purchase on the Vivi site and it was shipped quickly. This goes along with my previous Vivi e-Bike experience, as it is a quality bicycle.
23 December 2023
The bike is very nice
The bike is very nice, customer service is good, only problem is the battery drains very quickly.
21 December 2023
wrong battery
I can't believe you cannot help me get the correct battery. I have sent you pictures of the bike and battery.
20 December 2023
Reply from Vivi Electric Bike
Dear Customer: Hello. Our after-sales customer service has replaced the correct battery for you. I wonder if it meets expectations after you use it?
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