This coat lowkey upgraded my whole wardrobe. i throw it on over boring outfits and suddenly i look like i tried. haven’t reached for my other jackets since
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Review summary
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Reviews shaping this summary
I ordered two pieces just to try and somehow ended up keeping both lol. The quality feels way better than I expected and everything came neatly packed. I also had a quick question about sizing and sup... See more
Company replied
ngl the turtleneck is actually really flattering on me. didnt think id like it this much but yeah its a good one.ngl the turtleneck is actually really flattering on me. didnt think id like it this muc... See more
Company replied
I ordered a hat for a Christmas present on 9/12/25. The estimated delivery time was up to ten days so should have arrived on the 19/12/25. It arrived on the 27/12/25 so I could not give it to my... See more
Company replied
2.9
Average
30 reviews
Replied to 100% of negative reviews
Typically replies within 1 month
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First order went smoother than expected
Ordered from Vivano for the first time and the whole experience was smooth. The product matched the images and the quality feels decent for the price. Shipping being free was definitely a plus, no complaints so far.
9 March 2026
Unprompted review
Reply from Vivano London
Hi Callum,
Thank you for taking the time to share your experience with us — we really appreciate it! We're delighted to hear that your first order went smoothly and that the product met your expectations in terms of both appearance and quality. It's also great to know that the free shipping was a nice bonus for you.
Your feedback means a lot to us, and we’ll continue working to maintain this level of service for all our customers.
If you ever need any assistance or have questions in the future, please don’t hesitate to reach out — we’re always happy to help at info@vivano-london.uk
.
Best regards,
Vivano London Team
the cardigan i got is cute but also…
the cardigan i got is cute but also super comfy which i wasnt really expecting tbh. it came pretty fast as well so no complaints there.
27 February 2026
Unprompted review
Reply from Vivano London
Hi Rosalind,
Thank you so much for your lovely feedback! We're really happy to hear that you find the cardigan both cute and super comfy — that’s exactly what we aim for. It’s also great to know your order arrived quickly.
We truly appreciate you taking the time to share your experience, and we’ll continue working to keep up this level of service.
If you ever need any assistance, feel free to reach out to us at info@vivano-london.uk
— we’re always happy to help.
Best regards,
Vivano London Team
Picked up the michael zip sweater and…
Picked up the michael zip sweater and it’s solid overall. Clean look, fits well and works for everyday wear without trying too hard. Delivery was on time too.
14 March 2026
Unprompted review
Reply from Vivano London
Hi Jude,
Thank you for your feedback—we really appreciate you taking the time to share your experience! We're glad to hear that you're happy with the Michael Zip Sweater and that it fits well and works perfectly for everyday wear. It's also great to know your delivery arrived on time.
We’ll continue working to maintain this level of quality and service. If you ever need anything or have further feedback, we’re always here to help.
You can reach us anytime at info@vivano-london.uk
, and we’ll be happy to assist you.
Best regards,
Vivano London Team
Bought the crop sweater for fall and i…
Bought the crop sweater for fall and i like how it sits on the waist, not too short or awkward. The fabric feels decent and not cheap at all. Shipping took around a week but everything arrived in good condition so I’d probably order again.
4 March 2026
Unprompted review
Reply from Vivano London
Hi Isla,
Thank you for taking the time to share your feedback! We're really glad to hear that you’re happy with the fit of the crop sweater and that the quality met your expectations. It’s great to know it arrived safely and that you had an overall positive experience.
We appreciate your note about the shipping time as well — we’re always looking for ways to improve and will continue reviewing our delivery processes.
If you ever need any assistance or have questions in the future, feel free to reach out to us at info@vivano-london.uk
— we’re always happy to help.
Best regards,
Vivano London Team
Ordered one, ended up loving both
I ordered two pieces just to try and somehow ended up keeping both lol. The quality feels way better than I expected and everything came neatly packed. I also had a quick question about sizing and support replied pretty fast, so overall a really smooth experience.
26 February 2026
Unprompted review
Reply from Vivano London
Hi Niamh,
Thank you so much for your lovely feedback! We're really happy to hear that you ended up loving both pieces — that’s always the best kind of surprise 😊 It’s great to know the quality exceeded your expectations and that everything arrived neatly packed.
We’re also glad our support team could assist you quickly with sizing — we’ll be sure to share your kind words with them. We truly appreciate you taking the time to share your experience, and we’ll continue working to keep everything running just as smoothly.
If you ever need anything else, feel free to reach out — we’re always happy to help at info@vivano-london.uk
.
Best regards,
The Vivano London Team
Surprisingly flattering and easy to like
ngl the turtleneck is actually really flattering on me. didnt think id like it this much but yeah its a good one.ngl the turtleneck is actually really flattering on me. didnt think id like it this much but yeah its a good one.
2 March 2026
Unprompted review
Reply from Vivano London
Hi Thea,
Thank you so much for your lovely feedback! We’re really happy to hear that the turtleneck surprised you in such a good way and turned out to be so flattering. It’s always great when something exceeds expectations like that.
We truly appreciate you taking the time to share your experience. If there’s ever anything we can assist you with or if you have any questions, feel free to reach out to us anytime at info@vivano-london.uk
— we’re always happy to help.
Best regards,
Vivano London Team
Clean, simple, and just works for everyday wear
simple and clean pieces overall, nothing too over the top. does the job well and feels comfortable enough for daily use.
25 February 2026
Unprompted review
Reply from Vivano London
Hi Joe,
Thank you for your kind feedback and for taking the time to share your experience with us. We’re really glad to hear that you’re enjoying the clean, simple design and everyday comfort of our pieces — that’s exactly what we aim for.
It’s great to know that our products are meeting your expectations for daily wear, and we’ll continue working to maintain and improve this standard across our collections.
If you ever need any assistance or have further feedback, please don’t hesitate to reach out to us at info@vivano-london.uk
— we’re always happy to help.
Best regards,
Vivano London Team
Didn’t expect much at first but the…
Didn’t expect much at first but the julian jacket actually surprised me. The material feels sturdy and it looks good with casual outfits. Customer service was helpful when I asked about sizing as well.
9 March 2026
Unprompted review
Reply from Vivano London
Hi Jake,
Thank you for taking the time to share your feedback with us. We’re really glad to hear that the Julian jacket exceeded your expectations and that you’re enjoying both the quality and how it fits into your casual outfits.
It’s also great to know that our customer service team was able to assist you with sizing — we’ll be sure to pass along your kind words. Feedback like yours helps us continue improving both our products and support.
If there’s ever anything more we can do for you, please don’t hesitate to reach out. We’re always happy to help at info@vivano-london.uk
.
Best regards,
Vivano London Team
Pathetic return policy
Take note: do not order unless you know for sure that the item will fit -- if you have to return it, ALL THE RETURN COST IS ON YOU -- the coat I ordered doesn't fit, but the cost of returning it to CHINA (not London, UK) is the same as the cost of the coat, so I'm basically out the money I paid.
18 March 2026
Unprompted review
Reply from Vivano London
Dear Darlene,
Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience with the sizing and the return process — we understand how frustrating this situation must be.
We take your concerns seriously and will review this matter internally, especially regarding return costs and clarity of our policies. Your feedback is important and helps us identify where improvements are needed.
Please don’t hesitate to reach out to us directly so we can look into your specific case and see how we can assist you further. You can contact us at info@vivano-london.uk
, and our team will be happy to help.
Best regards,
The Vivano London Team
Avoid Avoid!!
You need to avoid ordering from this company at all costs! The boots I thought I ordered looked great quality on the images…then when they arrived a month later (from China!!!) they were so plastic, smelt synthetic, did not represent the original image at all and when I requested a refund they required postage back to China (at customer’s expense) but offered a ‘goodwill’ refund of 15% if I didn’t want to ship back to China - evidence that this company so knows what they are doing - such a shame that there is this unauthentic behavior in the world these days…
17 February 2026
Unprompted review
Reply from Vivano London
Dear Sonya,
Thank you for taking the time to share your feedback. We’re truly sorry to hear that your experience did not meet your expectations. We understand how disappointing it must have been to receive an item that did not match what you anticipated, especially after waiting for delivery.
Please know that we take concerns like yours very seriously. We are reviewing the situation internally, including the product quality and the return process you described, to ensure everything aligns with our standards and policies. Your comments are important to us and help us improve.
We would really appreciate the opportunity to look into your specific case further and assist you directly. Please feel free to contact us at info@vivano-london.uk
, and our support team will be happy to help.
Kind regards,
The Vivano Team
I would put zero if it would let me
I would put zero if it would let me . Two months for order to arrive only to find it was shoes that were two sizes too small and not what I ordered . Constant emails and no responses . And phone number not in use Do not buy from this company ever ever
16 February 2026
Unprompted review
Reply from Vivano London
Dear Miss P,
Thank you for taking the time to share your experience. We’re truly sorry to hear about the frustration you’ve faced with your order, especially regarding the long delivery time, receiving the wrong item and size, and the difficulty reaching us. We completely understand how disappointing this must have been.
Please be assured that we take your feedback very seriously. We will look into this matter internally to understand what went wrong and to prevent this from happening again. This is certainly not the experience we want for our customers.
We would really appreciate the opportunity to resolve this for you. Please contact us directly at info@vivano-london.uk
, and include your order details so we can assist you as quickly as possible.
We’re here to help and look forward to making this right.
Best regards,
The Vivano UK Team
Picked up the michael zip sweater for…
Picked up the michael zip sweater for work and casual weekends and it’s become one of my go to pieces.
2 February 2026
Unprompted review
Reply from Vivano London
Dear Harrison,
Thank you so much for your great feedback! We’re delighted to hear that the Michael Zip Sweater has become one of your go-to pieces for both work and casual weekends — that’s exactly the kind of versatility we aim for in our designs.
It’s always rewarding to know our pieces are fitting seamlessly into our customers’ everyday wardrobes. We truly appreciate you taking the time to share your experience.
If you ever need any assistance or have questions in the future, we’re always happy to help at info@vivano-london.uk
.
Warm regards,
The Vivano Team
Ordered 4 winter hats on2 feb no…
Ordered 4 winter hats on2 feb no delivery by 12. Feb no communication after emails from me—— don’t buy anything here
11 February 2026
Unprompted review
Reply from Vivano London
Dear Mr. McArthur,
Thank you for your feedback and for bringing this to our attention. We’re truly sorry to hear that you have not yet received your order and that you experienced a lack of communication after reaching out to us. We understand how frustrating this must be.
Please rest assured that we take this matter seriously and will be looking into your order and the communication issue as a priority to understand what went wrong and ensure it is resolved as quickly as possible.
Your satisfaction is very important to us, and we would appreciate the opportunity to make this right. Please contact us directly at info@vivano-london.uk, and our support team will be happy to assist you further and provide an update on your order.
Kind regards,
The Vivano UK Team
Misleading “London” branding, returns sent to China
Poor quality goods. Branding implies a London-based retailer. Only after purchase did I discover that returns must be sent to China at the customer’s expense — this was not clearly disclosed at checkout.
When I requested a return for size, I was met with delays, requests for photos, and then offered a partial refund to avoid returning the item.
Had the true return location been made clear upfront, I would not have purchased. Not transparent. Would not recommend.
9 February 2026
Unprompted review
Reply from Vivano London
Dear Clint,
Thank you for taking the time to share your experience. We’re truly sorry to hear that your expectations were not met and that you felt misled regarding our branding and return process.
We understand how frustrating it must have been to discover the return location after your purchase, as well as to experience delays and additional requests during your return inquiry. That is certainly not the experience we aim to provide. We take your feedback about transparency and communication very seriously and will be reviewing this matter internally to ensure our policies and processes are clearly communicated and handled appropriately.
Our intention is always to offer fair and supportive solutions, and we regret that this was not how your situation felt. Your comments are valuable and help us improve.
If you would be willing to share further details, we would appreciate the opportunity to look into your case more closely. Please feel free to contact us directly at info@vivano-london.uk
, and we’ll be happy to assist you further.
Kind regards,
The Vivano Team
A scam
After Vivano replied to this review offering further help due to my unhappiness with my order I contacted them again and they told me I’d waited too long for them to help and they are unwilling to help in any way. So their reply to this review was just another example of their deceptive business practices. Once again do not order from this company.
Do not order from this company it is a scam. I ordered leather boots that had been supposedly reduced from over £100 to around £50. They sent the cheapest pair of boots obviously straight from China and the wrong size. I could have bought similar boots from Temu for around £10. When I asked to send them back they offered a 15% refund or I could send them back to China.
20 December 2025
Unprompted review
Reply from Vivano London
Dear Sean,
Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience and understand how frustrating it must have been to receive an item that didn’t meet your expectations, especially regarding quality, sizing, and the return process.
We take concerns like yours very seriously. What you’ve described is not the experience we aim to provide, and we will look into this matter further to review what went wrong and how it was handled. Your feedback helps us identify areas that need improvement.
If you’re still in need of assistance or would like us to review your case in more detail, please don’t hesitate to contact our support team directly at info@vivano-london.uk
. We’re available and happy to help.
Kind regards,
The Vivano Team
Honestly this gave me confidence i…
Honestly this gave me confidence i didn’t know i needed. stepped outside and felt weirdly comfortable the whole day
19 January 2026
Unprompted review
Reply from Vivano London
Hi Dotty,
Thank you so much for sharing this lovely feedback. We’re really happy to hear that our product gave you a boost of confidence and helped you feel comfortable throughout the day — that truly means a lot to us.
Your experience has been noted, and it’s great to know that it made a positive difference for you. If you ever have any questions or need support, we’re always here and happy to help.
You can reach us anytime at info@vivano-london.uk
.
Warm regards,
The Vivano Team
Awful company!!!
If I could put no stars I would!I ordered a coat that was very delayed and wasn't delivered in the time frame. The company apologised for this and admitted their wrong doing. I had to purchase a coat from another company and therefore required to send the vivano one back. I have had to pay nearly £30 to send back and have been told I won't get the return fee back!!this company are awful and are very unreliable
Update: they have refused to answer questions that trading standards have gave me and have stopped responding to emails!DO NOT USE THIS COMPANY
29 January 2026
Unprompted review
Reply from Vivano London
Dear Lynne,
Thank you for taking the time to share your experience with us. We’re truly sorry to hear about the delay with your coat and the frustration this situation has caused, especially as it led you to purchase an alternative and then incur return shipping costs. We understand how disappointing this must have been.
We take your feedback seriously and will review what happened in your case, including the delivery delay and the return process, to see where improvements can be made. Your comments are important to us and help us improve our service going forward.
If you would like us to look into this further or provide any additional details, please don’t hesitate to contact us directly at info@vivano-london.uk
. We’re always available and happy to help.
Kind regards,
The Vivano Team
I didn’t expect to care this much about…
I didn’t expect to care this much about buttons but here we are. they actually change the whole look when it’s closed vs open
14 January 2026
Unprompted review
Reply from Vivano London
Hi Nellie,
Thank you so much for taking the time to share your feedback! We love hearing this — it’s always the little details that make the biggest difference, and we’re glad the buttons stood out and changed the look for you depending on how it’s worn 😊
Your comments are truly appreciated and have been shared with our team, as feedback like this helps us continue refining our designs.
If you ever have any questions or need assistance, we’re always happy to help. You can reach us anytime at info@vivano-london.uk
.
Warm regards,
The Vivano Team
This coat lowkey upgraded my whole…
This coat lowkey upgraded my whole wardrobe. i throw it on over boring outfits and suddenly i look like i tried. haven’t reached for my other jackets since
8 December 2025
Unprompted review
Reply from Vivano London
Hi Zara,
Thank you so much for sharing your feedback! We’re really happy to hear that the coat has become such a key piece in your wardrobe and that it effortlessly elevates your outfits. It’s great to know it’s made such a positive impression, and we’ll definitely continue focusing on the quality and style our customers expect.
If you ever need assistance or have any questions, we’re always here for you. Feel free to reach out to us anytime at info@vivano-london.uk, and we’ll be happy to help.
Best regards,
The Vivano London Team
Wrong size boots.
I ordered boots size 9 and got size 7. When I requested an exchange I was offered a 50% discount on my next order instead. Eventually they told me it was my fault because they sent the size I ordered. This was not true and I was able to evidence this. I still do not know how this little saga will end. PS I saw this in another review: 'To be fair the customer services person named Sophie was always polite during the vast email exchange that took place from start to finish' I think Sophie is an AI assistant. She dealt with my complaint too. lol!
12 January 2026
Unprompted review
Reply from Vivano London
Dear Tony,
Thank you for taking the time to share your experience and for explaining the situation in such detail. We’re truly sorry for the frustration caused by receiving the wrong boot size and for how the exchange process unfolded. We understand how disappointing and tiring this must have been, especially when you had to go back and forth to clarify what happened.
We appreciate you also mentioning your interaction with Sophie. To clarify, Sophie is indeed a member of our customer support team, and we’re glad to hear she remained polite and respectful throughout your correspondence. Even with careful handling, mistakes can unfortunately happen, and this is something we take seriously. We are reviewing the case internally to better understand where the process went wrong and how we can prevent similar situations in the future.
Thank you again for your feedback — it helps us improve. If you would like to follow up or need further assistance, please don’t hesitate to contact us directly at info@vivano-london.uk
. We’re always happy to help.
Kind regards,
The Vivano Team
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