VIVAIAReviews 

5,820
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 1,170 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the shoes for their exceptional comfort, often highlighting features like wide toe spaces and excellent arch support that accommodate various foot needs. Many appreciate the high quality and stylish designs, with several people noting the durability and ease of washing that keeps the shoes looking new. The delivery service is frequently mentioned as prompt and efficient, with orders arriving quickly and well-packaged. Reviewers also commend the customer service for being responsive, helpful, and committed to resolving issues swiftly, making the overall purchasing experience very positive. However, some reviewers were not happy with the sizing, finding shoes to be too tight or too big despite following size charts, particularly with certain styles or when ordering for wider feet. A few people also felt that some shoes, like wool runners, did not clean well or only lasted one season, and others experienced issues with customer service regarding returns or partial orders.

What people talk about most

Product

Reviewers highlight positive aspects of product, frequently praising the comfort, style, and overall quality... See more

Quality

Users describe positive interactions with quality, frequently praising the comfort, style, and overall... See more

Delivery service

People report positive experiences with delivery service, often highlighting fast shipping and timely... See more

Order

Reviewers mention positive feedback about order, with many expressing satisfaction with the ease of ordering... See more

Customer service

Clients share positive opinions on customer service, with many reviewers describing it as truly excellent,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The shoes complete their promise of being comfortable for people with corns or other issues requiring a wider toe space. However, they are also attractive and easy to put on and take off. My wife nee... See more

Rated 5 out of 5 stars

I recently purchased a pair of the Francesca loafers and OMG I have not taken them off. I have never, until now, felt the ‘walking on clouds’ feeling. They are fantastic. I absolutely recommend them.... See more

Rated 5 out of 5 stars

I've bought several pairs of shoes from this brand, always excellent quality, extremely comfortable, shipped very promptly and with an excellent returns/exchange service (one pair I ordered was too bi... See more

Rated 5 out of 5 stars

Great selection of footwear (I have bunions and hammer toes). Customer service is the best (rapid filling of orders and shipping, shoes packaged extremely well and return policy is like no other (very... See more



Contact info

4.7

Excellent

TrustScore 4.5 out of 5

6K reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.7

All reviews

(5,820)

1,083 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I’m a new customer to VIVAIA

I’m a new customer to VIVAIA, and what makes me want to come back—despite the price being a bit steep at times (which is why I usually shop the sale items and joined the membership)—is the quality. The shoes are washable, durable, and truly long-lasting. The colors really pop and instantly lift my mood, reminding me that there’s more color and joy in life.

24 February 2026
Unprompted review
Rated 1 out of 5 stars

Another scam Chinese company

Another scam Chinese company. And they are charging big money so you think they are designer shoes. They don't ship for months and you pay tarrifs and don't expect anything from customer service. Non existent. Don't Buy from these scammers and I am sure they pay for the positive reviews because they just Another ripoff company! Update: If this company would respond to valid customer issues with integrity, as quickly as they respond here they may have some redeeming qualities.

1 January 2026
Unprompted review
VIVAIA logo

Reply from VIVAIA

Dear Reenie,

We’re truly sorry to read this and to hear about your experience.

This is certainly not what we want our customers to go through. We genuinely appreciate you taking the time to share your feedback, and we would really value the opportunity to make things right. If you’re open to it, please reach out to us at support@vivaia.com
with the subject line “Review from trustpilot.com” and include your order number if possible. This will help us review your case carefully and offer an appropriate solution.

Thank you again for sharing your experience — we truly care about our customers and are committed to improving.

Kind regards,
VIVAIA

Rated 5 out of 5 stars

All I Can Say is WOW!

I have been seeing Vivaia ads online for a long time and liked the looks of the shoes. But, it wasn't until a friend told me how comfortable their shoes were that I took the plunge and ordered. All I can say is WOW! The ordering process was easy, delivery was prompt, and the shoes have immediately become my favourite shoe for all day walking. They are comfortable, seem to be well made, and fit perfectly. My only complaint is that I wish they had more styles in my size (42.5).

24 February 2026
Unprompted review
Rated 5 out of 5 stars

No break in needed

The flats I ordered came quickly. They needed no break in time and are the most comfortable flats I have ever worn.
I ordered a half size up in the pointed toe style and it was perfect. My new favorite shoe!!!

9 February 2026
Unprompted review
Rated 5 out of 5 stars

Extremely Comfortable

I love these shoes and boots. I own 5 pairs. They are stylish, durable and extremely comfortable! Customer service is excellent. They are worth every penny!

21 February 2026
Unprompted review
Rated 5 out of 5 stars

My GO TO travel walking shoe!

I have 3 pairs, and these are my GO TO TRAVEL walking shoes! Super easy to pack, adorable styles and colors, they make any outfit. I have 3 different toe box styles, so there is a fit for every foot. I LOVE the arch support! I can walk all day with ZERO PAIN!

21 February 2026
Unprompted review
Rated 5 out of 5 stars

Very happy with VIVAIA!

I am writing to share how much I am enjoying the two pairs of Square-Toe Mary Janes (Margot Mary Jane) that I purchased on 8 February 2026.

These are truly the most comfortable and lightweight shoes I have ever owned, and I find myself wearing them every day. I specifically chose this style for several reasons:

- The wide fit is excellent for those with bunions.
- The sculpted square toe provides plenty of room without squeezing.
- I have experienced no blisters or rubbing.
- The cushioned sole is soft, flexible knit offer great support.
- They are incredibly lightweight.

My purchase was a great investment, and Vivaia is now my top choice for footwear. I look forward to continuing to support your brand.

13 February 2026
Unprompted review
Rated 5 out of 5 stars

I love Vivaia shoes!

Vivaia shoes are the most comfortable shoes I have found online. I wear a size 10, usually flats or chunky heels. These shoes are stylish, come in a plethora of colors, and are easy to keep clean. I am ordering more Vivaia shoes to take on vacation due to their versatility. Did I mention that the company offers free shipping and great sales too!

21 February 2026
Unprompted review
Rated 5 out of 5 stars

The perfect shoes

The experience, website, description, ordering and shipping were excellent. The shoes are of the highest quality and comfort. Truly perfect!

6 February 2026
Unprompted review
Rated 5 out of 5 stars

Love Vivaia

Love Vivaia! Vivaia makes high quality comfortable shoes. They offer excellent customer service and a great selection. My daughter and I now own 6 pairs. Love them all!

21 February 2026
Unprompted review
Rated 5 out of 5 stars

Stylish and comfortable

My new barefoot sneakers Milo are stylish and comfortable, want to wear it every day. Love Vivaia brand. To me the only downside is the price, which has increased considerably since my first purchase less than 2 years ago.

11 February 2026
Unprompted review
Rated 5 out of 5 stars

Wonderful Shoes

site is easy to use. The shoes are extremely comfortable. I now own 4 or 5 pairs and love them all. I have bought a pair for a friend and she loves them as well.

9 February 2026
Unprompted review

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