Viva Expeditions Reviews 508

The Viva New Zealand team were very helpful and responsive throughout the planning stage, and helped us get a good deal on our trip. I would absolutely recommend them to anyone else looking to book a big trip!

We booked a South America small group tour with Viva Expeditions (customized to meet our needs) but had to cancel it about 6 weeks prior to departure. It was completely paid for and we thought there would be no refunds - but we asked anyway. Beke followed through with our request, and was able to get us a nice refund which we so appreciated.

They have a toll free number that is so easy for us to use (we just have to be mindful of the 18 hour time difference) and they always respond to phone calls and emails promptly. Also we have done a Whats App video call with them too, which was nice.

They have a wonderful variety of trips to offer at reasonable prices, and we like the fact that they can tweak them to suit the customer's needs. We will definitely use them again in the future!! We give them 5***** rating for quality tours and travel service.

Seamless travel, professional service and peace of mind.

Very helpful, responsive and knowledgable . We felt so comfortable organising our trip with Pia, trusted her from the start.
Trip of a lifetime. Highly recommend. Thanks so much Pia.

Incredible experience! Thank you Viva for organizing such a fabulous trip. I especially appreciate everything that you did when my Latam flights were cancelled. Your team made it all work perfectly!!

Pia at Viva was had excellent communications and provided lots of information about the pro and cons of different cruises, making the decision making easy.

Dealing with the team at Viva made my South America/Antarctica experience worry free, everything worked like clockwork. I had some arrangements before and after my Antarctica cruise organised through them as well and I was always met on time by drivers and communication was excellent.
I was really well prepared for my Antarctica experience by the team as they had been there several times themselves. They knew exactly what it would be like and that was a big help to me, especially in knowing what to pack! I'm so thankful to have been able to experience the wonders of Antarctica without any stress and really just enjoy the remoteness and the beauty. The Viva Team in NZ (particularly Tara and Pia) and their in-destination support crew, made that possible.

We loved going on holiday with Viva Expeditions. Everything was taken care of and I didn't have to do organise a thing. It was also top quality and the people we were involved with did excellent jobs, from the staff at the hotels, drivers, greet people and hiker guide. Especially liked our hiker guide, wonderful person. The quality at the hotels was also very good.

Your service and time management were excellent. We were very happy for all the guides, drivers and the places we visited, attended specially in Buenos Aires. We think you are the best. We will positively recommend our friends and families to use VIVA for South America trips.

Our months holiday was memorable because we achieved all the sightseeing and experiences we aspired to achieve in South America. From Patagonia to the Amazon Jungle, we were never stressed as all arrangements fell into place.
Due to meticulous planning, we were always picked on time, made every flight and happy to say, lost no luggage. All hotels met our needs and were well positioned in cities.

Very well organised, clear instructions, good personnel.

Viva expeditions created an excellent individual itinerary for us in Argentina and Chile. It was wonderful not to organise anything but our lunches and dinner. The pick up and drop off at the airport was also excellent. Everyone who we communicated with was super helpful during the trip. All communication with Viva was also excellent. I would highly recommend them.

Excellent organisation. The itinerary was very accurate. Guides were informative and the tours provided great overviews of places and events. A trip of a lifetime showcasing destinations, culture and people. Would definitely recommend Viva. The Asado Fogon in Buenos Aires and Lima Food tour and cheese bread with Açai were extremely memorable culinary experiences

Great on ground operators...All on time and professional.

Overall, it was a great holiday jam packed with great hosts, sights and experiences.

Argentina Viva we’re outstanding good. I got the itinerary plan from them before departure and felt confident. The WhatsApp was great for them and the hotels and guides were super good
Brazil viva did not give me the itinerary until I asked when at Rio airport. When I got to the Airport from Iguazú there was nobody to meet me ! I could not connect my phone to the internet and it was 8pm. I managed to get a local person to connect to their internet and they called up Viva on their own phone. They informed me the pickup car had broken down on the way to the airport, but this was not the initial response I heard, they had forgotten to notify or book a driver. Finally another local sat with me at the airport for the next 2 hours before the driver arrived. I managed to get on the internet by going on to roaming and got hold of the head office Viva and the Brazil side of it. They apologised and sent through my itinerary plan. I gave the 2 people who helped me at the airport some tips in Real ( lucky I had the cash on me)
I was scared and disappointed in Viva Brazil
The next day the guide ( who was Brilliant and we became friends) asked if I had a voucher ? I had to show her my original itinerary from my travel agentto prove I was booked for half day tour. Same thing happened the next day as the guide had no idea what I was booked for and I had no vouchers ( which I was told I would not need) Again I had to show my itinerary from travel agent. The full day guides were very good
I enjoyed my trip very much but had no confidence in Viva for Brazil. I sent a message in my day of travel home to make sure that a driver was booked to take me to the airport on time.
Overall a magnificent holiday as far as accommodation, food, hospitality, entertainment and guides but had that moment of being let down at the airport in Rio and felt frightened.
Cheers Kath Buchanan

We thoroughly enjoyed our safari adventures through Kenya and Tanzania. The itinerary was brilliant, the accommodation excellent, and the tour guides/drivers were friendly and very accommodating. We couldn't fault the tour and it more than exceeded our expectations. I'm happy to give our trip 5 stars out of 5!!!

Liked the accommodations, organisation and would have liked an easier to understand English speaking guide. Guide himself was lovely.We felt we lost a lot of valuable information. Need to be low pitch, slower (Spanish speak fast!)

The Inverdoorn safari was very good with pleasant staff, great food and a very knowledgeable safari guide, Ashlee.
As we had a late change of hotel accommodation, our pickup driver went to the wrong hotel even though we had confirmation that the change had been confirmed. We would suggest a slightly earlier pickup as the last 10kms of road is unsealed and slow which made us late to the lodge for lunch and the formal greeting. Allow for 3 hours travel not 2 hours.