We’ve been using cardpayment trough store alot, and making over 100-150.000€ card payment with no problem. Started to using Viva.com because we visiting customers outside our shop and want to take ca... See more
Company replied
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Review summary
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Reviews shaping this summary
They moved me from a free service to a subscription without notification.. they said they emailed me but i never received anything and they declare that their tos allows them to do this. No email noti... See more
Company replied
They promote in Greece that you ll have pos service in 4 days ... 18 days now still waiting and they cant find the problem on documents. Dont allow you to talk on phone only chat (sometimes bots) to g... See more
some kind of scam, first payment comes, account blocked, stay away Dear Customer, For security reasons, kindly provide documents proving the context of the below transaction(s) (i.e.... See more
Company replied
Company details
Written by the company
We are viva.com: A European Tech Bank, with presence in 24 countries. We are the first European payment services provider entirely cloud-based, over Microsoft Azure. Viva.com is a Principal Member of Visa and MasterCard for acquiring and issuing services with direct connectivity to the Card Schemes providing processing services through our own platform. We offer businesses of all sizes an opportunity to accept 38+ payment methods including a wide variety of card schemes, digital wallets, local payment methods and more! We are a licensed E-Money Institution, based on the provisions of European Commission’s PSD1 and PSD2 Directives with passporting rights and E-Money license across the entire EEA-31 region. Viva Payments Services S.A. is authorised by the Financial Conduct Authority under the Payment Service Regulations (registration number 900595) for the provision of payment services.
Contact info
West Wing, Ashton House, Silbury Boulevard , MK9 2AH, Milton Keynes, Buckinghamshire, United Kingdom
- support@viva.com
- viva.com
2.8
Average
2K reviews
Replied to 90% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Think again and use someone else
Well i did not want to write this as i have no other choice.
Date is 09/12 and ive been unable to withdraw my sales earnings for 9 days.
Ive been a customer of Viva for many years and they have had a lot of money from me from fees and other things.
We ship out hundreds of orders per week so as you can expect you will get the odd dispute; I.E- Missing parcels/pretending its not been delivered when it has.. that kind of thing.
I had a couple of small disputes which was sorted out very quickly (lost orders, this happens) and they immediately stopped my account from making withdrawals. I explained to them why they were caused and they have been rectified.
9 days later im still waiting for them to reopen my account so i can withdraw MY funds.
I have emailed them over 25 times
No one gets back to me
Ive contacted them on twitter, Facebook and other means - still NOTHING!
Finally had an email back saying they are looking into it - NO GOOD!
I withdraw my funds as and when i need them for shipping, costs, wages ect - i can not get to it.
My business is now risk of being closed down because of this. There is a lot of money in that account i simply cant get.
Its close to Christmas and need that money for the usual.
They left my account open so i can still take money but thats no good when you freeking NEED IT!
They have virtually stopped my business from making and money, i have very little left to continue and this is now turning into a safe-guarding issue as all my funds are in that account - a lot! As i need to put food on the table and feed MY KIDS! Ive gone overdrawn in my account and can not pay my BILLS!
If i knew this would happen i would never have used them.
A very large bill will be sent to them very shortly for the damages, costs, wages and the mental meltdown im currently having also the Financial Ombudsman are about to get an email from me.
I will be happy to remove this review as soon as the limitations have been removed.
Andrew Beard
UPDATE
They have made available my funds today 09/12 minus over £600!!!! What they call a 'Rolling Reserve'! This is because i had like 2 disputes from customers because of lost parcels which were delivered!
They really do not give a flying F..
Update: 10/12
Ive emailed them as i want my £600 back, apparently they set this 'Rolling Reserve' on the 9/9/2024??
So, say if you get a dispute every 4-6 weeks (99% can't be helped due to the nature of the customer you will be banned and limited and can not withdraw your takings - in this case £600!!!
I have just moved to worldpay. So if your thinking of using these for your business or a 'high risk business' that they like to say.. think again.
As stated, i will remove this review once my £600 that I HAVE EARNED is returned to me.
Have a nice day via wallet
9 December 2024
Unprompted review
Reply from viva.com
Hello Andrew,
We're afraid that we can't give any more information about why we closed your account here on Trustpilot, but you were informed from the designated department about the reasons.
viva.com operates in compliance with the provisions of the applicable laws and other law enforcement authorities and in accordance with the instructions imposed by International Card Schemes.and we make sure not to close accounts without good reason as we operate in accordance to their rules.
The viva.com team
Could not book Air Cyprus Tickets
Have been trying to buy tickets via Expedia and also directly from Cyprus Airways. Payment did not get through. Have tried over three days now, and still does not work. No help available either. This cost their customers a lot of money!!
9 December 2024
Unprompted review
Reply from viva.com
Dear Francisco,
Thank you for taking the time to share your feedback on Trustpilot.
We requested your contact information so that we can look into the issue you describe but unfortunately we haven't been able to find a viva.com account under your details.
In case the issue you encountered is failed card transactions, we strongly advise that you directly contact the merchant or your issuing institution.
Kind Regards,
The viva.com team
i buy emoney card to deposit money pass…
i buy emoney card to deposit money pass over 1 month they still no deposit money cancel my emoney card and have me wait 1 month with email to give me my money back. secrets fees even without agree with terms.they enable iban automatic so they can charge you more.terrible thieves
5 December 2024
Unprompted review
Reply from viva.com
Dear Prodromos,
We requested your contact information so that we can get in touch with you but we did not receive a reply.
We apologise if you experienced any inconvenience while using viva.com's products and services. Please contact us regarding your matters via our chat service so that we can better assist you.
Kind Regards,
The viva.com team
Professionals
2 December 2024
Unprompted review
Reply from viva.com
Dear Joseph,
Thank you for taking the time to share your feedback and experience with viva.com on Trustpilot. We greatly appreciate your support to ameliorate our services.
At viva.com, our goal is to provide an outstanding and fulfilling customer experience and it is truly rewarding to know that we have met your expectations and positively impacted your journey.
If you have any further suggestions, or questions, please reach out to us via our live chat.
We are here to ensure that you always receive a satisfactory experience in viva.com.
The viva.com team
VERY RELIABLE AND LOW ON COMMISSIONS
VERY RELIABLE AND LOW ON COMMSSIONS
1 December 2024
Unprompted review
Reply from viva.com
Dear Anthony,
Thank you for taking the time to share your feedback and experience with viva.com on Trustpilot. We greatly appreciate your support to ameliorate our services.
At viva.com, our goal is to provide an outstanding and fulfilling customer experience and it is truly rewarding to know that we have met your expectations and positively impacted your journey.
If you have any further suggestions, or questions, please reach out to us via our live chat.
We are here to ensure that you always receive a satisfactory experience in viva.com.
The viva.com team
The partner you can trust
They are flexible, provide solutions without undue delays and very friendly staff
26 November 2024
Unprompted review
Reply from viva.com
Dear Charalambos,
Thank you for taking the time to share your feedback and experience with viva.com on Trustpilot. We greatly appreciate your support to ameliorate our services.
At viva.com, our goal is to provide an outstanding and fulfilling customer experience and it is truly rewarding to know that we have met your expectations and positively impacted your journey.
If you have any further suggestions, or questions, please reach out to us via our live chat.
We are here to ensure that you always receive a satisfactory experience in viva.com.
The viva.com team
I had an account with them
I had an account with them, they changed the policy and put monthly subscription, we never agreed to that, they modify our account balance to substract that montly subscription without our approval. Now we are waiting for our account to be closed ! VERY VERY BAD
25 November 2024
Unprompted review
They charge money for montly money for…
They charge money for montly money for you account even if you didn`t agree to these terms initially... They are very very dangerous regarding policies and terms and conditions. We wouldn`t recommend to anyone this company !
25 November 2024
Unprompted review
Reply from viva.com
Dear M. Bardinici,
Thank you for providing more information regarding the issue you are facing with your account.
We would like to inform your that our team has investigated further and the account deactivation request has been escalated.
When your request will be handled and resolved, you will receive an email informing you at your registered email address.
Thank you for your patience and cooperation,
The viva.com team.
Great quality and service!
1 January 2024
Unprompted review
Reply from viva.com
Dear Boris,
Thank you for taking the time to share your feedback and experience with viva.com on Trustpilot. We greatly appreciate your support to ameliorate our services.
At viva.com, our goal is to provide an outstanding and fulfilling customer experience and it is truly rewarding to know that we have met your expectations and positively impacted your journey.
If you have any further suggestions, or questions, please reach out to us via our live chat.
We are here to ensure that you always receive a satisfactory experience in viva.com.
The viva.com team
very professional
23 November 2024
Unprompted review
Reply from viva.com
Dear William,
Thank you for taking the time to share your feedback and experience with viva.com on Trustpilot. We greatly appreciate your support to ameliorate our services.
At viva.com, our goal is to provide an outstanding and fulfilling customer experience and it is truly rewarding to know that we have met your expectations and positively impacted your journey.
If you have any further suggestions, or questions, please reach out to us via our live chat.
We are here to ensure that you always receive a satisfactory experience in viva.com.
The viva.com team
Reply from viva.com
Dear Efi,
Thank you for taking the time to share your feedback and experience with viva.com on Trustpilot. We greatly appreciate your support to ameliorate our services.
At viva.com, our goal is to provide an outstanding and fulfilling customer experience and it is truly rewarding to know that we have met your expectations and positively impacted your journey.
If you have any further suggestions, or questions, please reach out to us via our live chat.
We are here to ensure that you always receive a satisfactory experience in viva.com.
The viva.com team
the best everyday better.
21 November 2024
Unprompted review
Reply from viva.com
Dear Themistoklis,
Thank you for taking the time to share your feedback and experience with viva.com on Trustpilot. We greatly appreciate your support to ameliorate our services.
At viva.com, our goal is to provide an outstanding and fulfilling customer experience and it is truly rewarding to know that we have met your expectations and positively impacted your journey.
If you have any further suggestions, or questions, please reach out to us via our live chat.
We are here to ensure that you always receive a satisfactory experience in viva.com.
The viva.com team
Disappointing and Misleading Service
I run a store where card payments are rare, but I am obligated to have a POS system. When I spoke with Viva sales about six months ago, I was assured there was no subscription fee—only a per-transaction charge. That arrangement suited me, so I set up an account.
Now, I’ve discovered they unilaterally changed my plan to a monthly subscription without any notification! While they send me promotional emails, they didn’t bother to inform me about this significant change. As a result, they’ve been charging me for the past three months without my knowledge or, more importantly, my consent.
When I contacted their so-called "support," they claimed the information was on their website and that I "should have seen it." This is unacceptable—I was never given the opportunity to terminate the plan before these charges started.
Their support is frustrating to deal with, they don’t provide phone support—seemingly to minimize their costs by not hiring/paying enough staff to handle customer issues, the chat feature is mostly a bot that wastes time, and when I finally got a person they were unhelpful. I asked a straightforward question about whether their system supports Authorization or only Capture payments, and they actually told me to ask my question on GitHub!!!
I feel deceived and unsupported, and I cannot recommend this service to anyone.
UPDATE: Once again, you've demonstrated the type of company you truly are. Despite your promises during our call (clearly made just to persuade me to delete my review), you went ahead and did the exact opposite. I will not keep my account with you a minute longer than it takes to set up a new one with my new POS provider.
1 November 2024
Unprompted review
Reply from viva.com
Dear M. Gkatsios,
Thank you for taking the time to share your feedback on Trustpilot.
We apologise for the inconvenience you experienced while using viva.com's products and services.
Thank you for being to open to the alternatives presented to you by our support team and for the fact that your will keep using our services.
Kind regards,
The viva.com team
Highly recommend!
22 November 2023
Unprompted review
Reply from viva.com
Dear Mary,
Thank you for taking the time to share your feedback and experience with viva.com on Trustpilot. We greatly appreciate your support to ameliorate our services.
At viva.com, our goal is to provide an outstanding and fulfilling customer experience and it is truly rewarding to know that we have met your expectations and positively impacted your journey.
If you have any further suggestions, or questions, please reach out to us via our live chat.
We are here to ensure that you always receive a satisfactory experience in viva.com.
The viva.com team
Reply from viva.com
Dear John,
Thank you for taking the time to share your feedback and experience with viva.com on Trustpilot. We greatly appreciate your support to ameliorate our services.
At viva.com, our goal is to provide an outstanding and fulfilling customer experience and it is truly rewarding to know that we have met your expectations and positively impacted your journey.
If you have any further suggestions, or questions, please reach out to us via our live chat.
We are here to ensure that you always receive a satisfactory experience in viva.com.
The viva.com team
Reply from viva.com
Dear "Coloring Panda",
Thank you for taking the time to share your feedback and experience with viva.com on Trustpilot. We greatly appreciate your support to ameliorate our services.
At viva.com, our goal is to provide an outstanding and fulfilling customer experience and it is truly rewarding to know that we have met your expectations and positively impacted your journey.
If you have any further suggestions, or questions, please reach out to us via our live chat.
We are here to ensure that you always receive a satisfactory experience in viva.com.
The viva.com team
They overcharge and have hidden fees
They overcharge and they change your plan to a paid one without notification or verification from your side.
Terrible experience, never again.
Update: What is there to identify you never give any solutions here or from your so called support.
19 November 2024
Unprompted review
Reply from viva.com
Dear "Blank Point",
Unfortunately with the information provided we are not able to identify you or the issues you faced while using viva.com's products and services.
We apologize for any inconvenience you might have experienced and should you wish any clarifications on the updated pricing policy or to submit a request related to that, please login to your account and contact us via the chat service.
Kind regards,
The viva.com team
Reply from viva.com
Dear Fotis,
Thank you for taking the time to share your feedback and experience with viva.com on Trustpilot. We greatly appreciate your support to ameliorate our services.
At viva.com, our goal is to provide an outstanding and fulfilling customer experience and it is truly rewarding to know that we have met your expectations and positively impacted your journey.
If you have any further suggestions, or questions, please reach out to us via our live chat.
We are here to ensure that you always receive a satisfactory experience in viva.com.
The viva.com team
Reply from viva.com
Dear Ioannis,
Thank you for taking the time to share your feedback and experience with viva.com on Trustpilot. We greatly appreciate your support to ameliorate our services.
At viva.com, our goal is to provide an outstanding and fulfilling customer experience and it is truly rewarding to know that we have met your expectations and positively impacted your journey.
If you have any further suggestions, or questions, please reach out to us via our live chat.
We are here to ensure that you always receive a satisfactory experience in viva.com.
The viva.com team
My experience is good with viva wallet
My experience is good with viva wallet
16 November 2024
Unprompted review
Reply from viva.com
Dear J Paul,
Thank you for taking the time to share your feedback and experience with viva.com on Trustpilot. We greatly appreciate your support to ameliorate our services.
At viva.com, our goal is to provide an outstanding and fulfilling customer experience and it is truly rewarding to know that we have met your expectations and positively impacted your journey.
If you have any further suggestions, or questions, please reach out to us via our live chat.
We are here to ensure that you always receive a satisfactory experience in viva.com.
The viva.com team
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