VitaminDTest Reviews 

Disgraceful! Don't touch this service.
Never heard back from them or had any form of contact following my emails etc.
I chose this way of vitamin d testing because the NHS were involved with the results testing - big mistake clearly.
£31 well spent - NOT! So angry

We used these previously for many years, along with a lot of other companies and sports teams, and they were reliable.

The last couple of years have been progressively worse. Previously, we bought packs of 10 to use with the clientele; they returned the results within a matter of days. The final packs we had, we would get results returned for less than 2-3 out of the 10, there would be no response to the emails, phone numbers, and they made us look less professional, having to order other kits from different companies (and cover the cost) to ensure clients got their results. Have not used them for a while, relying on more efficient companies. But always meant to leave a review as the service was that bad over a prolonged time. Avoid

7 weeks for test results. Was even given lab's phone number, results were available but some nonsense about patient consent. No email or phone response other than from one very helpful admin person who also can't get the results out. Avoid.

They sent my results but using the instructions they sent I am unable to see them as the instructions they sent don’t work. I’ve emailed them 4 times and called and NOBODY has come back to me to sort this out.

3 weeks later, still no sign of a result even after emails.
Any result that arrives no is worthless as not current due to supplementing.
Wish i had checked reviews before order, will be contacting bank for refund.

There are a lot of negative reviews but my experience has been faultless. 2 tests ordered and received within a few days. Posted back to them on 25/3/24 received acknowledgement of receipt on 8/4/24 and that test would take 10 working days. Test results received 16/4/24 by email in encrypted file which, after following their instructions, opened without problem.

Paid for test, sent it off, no reply. Didn't reply to voicemails either. Would not recommend. Read other reviews to see people with same experience as me.
Update. Sent emails to numerous contacts and got a reply with results.

I have been using them for years and they have been very reliable.

Terrible. Blood sample submitted late June, no results returned. Chased up in August, customer relations said they'd look into it but no further response. Chased up again in early October and requested refund, still awaiting any response. Take your money elsewhere, not worth the hassle as there's plenty of reliable alternatives.

Lab received my test on 19/06/2023; results emailed back on 23/06/2023. Nothing to complain about 👍

Shame I didn't find these reviews before ordering, I too have received the email but need a password to open the results. I have chased with phone calls and emails to no avail - seems a ridiculous system and simply creates so much more work receiving phone calls and emails when they could just simply send the results to the email provided!

I had already ordered a test before finding the reviews from other people on here so I was really worried I had wasted my money. Anyway, after ordering the test kit arrived 2 days after ordering and after completing test, I received my result in 3 working days. Very happy and I will be using again. I only presume, they must have had some issues in the past for the previous bad reviews.

I sent my test back in October, mid December and I’m still waiting. Emails to the mailbox go unanswered. The phone number on their website rings out and messages aren’t returned. Today I found another number for a member of staff and after 20 mins of being on hold was put through to the lab staff. They had my result all along but never sent it out. I hate to say it but it’s an NHS service so there doesn’t seem to be any accountability, I would not recommend this service to anyone.

Ordered a vitamin D test kit on the 6th July, received email on the 9th July to say kit was dispatched first class UK
Sent email on 18th July asking where is the kit.
No response.
Now I'm raising a dispute through PayPal as I have still not received the kit 20 July.
Will update if anything changes

Update
The testing kit turned up on the 21st July
We sent the kit back the same day. Received an email on the 22nd to say kit was received and an email with the results would be sent to us between 5 to 10 days. It’s now the 12th working day and still no results.
I can’t recommend this at all, it’s a good job I only ordered 1 kit to try before ordering more.

Update
It’s now 18th August
After sending more e mails and no reply’s we still haven’t had the results back of the vitamin D test.
Don’t look at the reviews on their website there obviously fake.
I will update if we get a reply

Update
Received test results this afternoon 29 days after sending test kit to lab and sending 4 emails
That’s a bit different to their website quoting 5 to 10 days.
Total time from ordering kit 44 days

Editing my old review:

My partner ordered from them again before I could remind her about the bad experience we had last time. So let me tell you about this 3rd time dealing with them:

My partner received her results after a week, in a PDF that is locked by a password. The email said another email would follow with the password, nothing came. She sent them emails and tried to call them multiple times, with no success.

As for myself (test sent back on the same day as my partner), it's been a month and I still haven't received any result. I have sent them two mails, left a voicemail, they simply won't get back to me.

This company qualifies as a scam. If they ever send me my results, how can I even trust that they have processed the correct sample, or processed it correctly, if they cannot do something as simple as answering a phone or a mail?

This is 60£ we will never get back.

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Old review:

I used this service twice. Ordering was simple and the test kit was delivered one or two days after.

After sending back the test, the first time around I go my results a week later. The second time however I was left with no answer from them for more than three weeks. I sent two emails, which were left unanswered, and eventually called them. Their number leads to an answering machine to which I gave my number to be called back. I was called back the next day and the person took my information and said they would get back to me. A week later I finally received my result by email, with their apology for the delay.

I think this service would be greatly improved if they acknowledge the reception of the kit and if they kept customers informed of the expected delays.

I ordered 2 vitamin D test kits for myself and my wife. We completed the tests and sent them back. I received my test results via email after a couple of weeks as promised but my wife didn't. We have waited a further 2 weeks and still nothing. We have contacted them to find out what has happened or if they never received the completed test but they have simply not bothered to respond. I can't blame them if the tests have gone missing but to ignore our request is out of order especially considering the high price.