vitals.co Reviews 4

Customer service is always quick and effective, they will work with you until its fixed.

Had an issue with one of my vitals apps on my Shopify store. It turned out to be an issue with Shopify not Vitals. I was helped by one of the Vitals support team members John Seth. Not only did he diagnose the issue, he provided me with links explaining it, similar problems other people had encountered and how to fix it. Top quality customer service.

Theres a ton of apps providing insane value for an amazing price. If you paid for each app separately you'd be paying many times more. The apps are great - but their customer support team is the best. Possible the best on Shopify. Super helpful. Especially John Seth S. Thanks for your help man!

I wanted to update my review as I have now had the time to test the apps and allow them to speak for themselves. I haven't yet implemented all of them but so far I'm impressed with how much functionality is available for the cost of one app. I'm also impressed at how quickly issues are resolved - the suggestions raised in my initial review but also in response to my email queries asking about apps I am currently trying out.

Previous review:
// While onboarding I was invited to a webinar to walk through the apps.

The "webinar" (which is actually a pre-recorded video) has "30 participants" who are actually all bots. The "presenter" and "audience" engage in the form of polls and messages" The "audience" are singing the praises of the app in messages, none of the "audience" are real human beings, they're all pre-recorded messages done by the company.

This was pretty obvious to me, but to challenge my assumptions I checked out the webinar provider of their "webinars" and found an "Automated Recordings" section on their home page - pitching a. functionality that allows companies to record webinars and interactions and play them back to emulate a live webinar that isn't live. This functionality already feels very dishonest but to then also write your own "engagements" from a make-believe audience just takes this dishonesty to another level.

This is a fail on behalf of "webinarjam" and "vitals". A good app/service will speak for itself. Adding fake engagement isn't necessary.

I actually think the apps are probably great based on quantitive data - but your brand really missed the mark with inauthenticity - if you want people to trust your brand, then don't pull stunts like this. It comes across as over-compensating giving the opposite effect to what you want people to think about your brand when they're deciding if they want to pay for your services.