If you live out of the state you are born with, 10/10 this is the way to go. Gotta pay for the packet and include a 22$ fee in the packet itself when you mail it - otherwise you’re screwed and have to... See more
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I sent in my paperwork that you mailed to me to North Carolina on May 22 and still have seen my birth certificate. NC cashed check on on June 1st and after 6 weeks still have not seen my birth certifi... See more
Company replied
The process is easy and the instructions are easy to follow, but the method; 30% online and 70% paper/snail-mail is what I want to criticize. Why can’t it be 100% online? I had to dig out my... See more
Company replied
I thought of Vital Records as soon as I needed the birth certificate of my father. Their process works well but I feel the process could be explained better. One cannot perform the request 100% on-li... See more
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Company details
Written by the company
Vital Records Gov is a professional vital records document preparer offering convenient solutions to people who are looking to obtain their certified copies of Birth, Marriage or Death Certificates.
Contact info
PO Box 13471, 33101, Miami, United States
- reputation@vitalrecordsgov.com
- vitalrecordsgov.com
2.8
Average
412 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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This was a absolute rip off
This was a absolute rip off. I would never recommend this to anyone.
3 July 2022
Reply from Vital Records Gov
Hi Belinda,
I am very sorry that you were not happy with the service provided this time. We want to help you and know what happens with your order.
Please send us your phone number or email address provided in your application to our email and we will follow up. we’re really sorry we’ve not been able to meet your expectations this time. We will be waiting to help you.
Reply from Vital Records Gov
Hi Roger! Thanks for your review! I’m so happy to hear that you had a positive experience getting your certificate.
We love hearing from our customers and we’re always looking for ways to improve our services.
I’ve passed your feedback about our service and ease of use of website to our team – they’ll be thrilled that they were able to make a difference in your life! You are amazeballs!
Reply from Vital Records Gov
Hi Joyce! Thank you for sharing your experience. We’re so glad to hear that our process was easy and convenient for you.
We’ve been working hard on improving the user experience of the website and we hope this has been reflected in your experience. Our team is always trying to make sure our client have a great time using our services, so we are happy to know that’s what happened for you! You are amazeballs!
Did not explain another 30 dollars…
Did not explain another 30 dollars after the initial 80 would be required. Waste of money.
2 July 2022
Reply from Vital Records Gov
Hi Joan! Thank you for taking the time to provide us with your feedback. Here, transparency and reliability are paramount to the overall customer experience. We apologize if our process lacked communication. Our goal is to use our customers' feedback to continue to improve our underwriting/verification process. Vital Records Online holds customer satisfaction to a high degree, and hope we can repair this relationship with you. Please do not hesitate to reach out to us at 1- 844-218-4825 if there is anything additionally we can do for you.
Fast service
2 July 2022
Reply from Vital Records Gov
Hi Vickie! Thank you for taking the time to review your experience with us. We are so glad to hear that our service delivered a positive experience on getting your certificate. I will pass on your compliments to our team. You inspire us to do our best every day. You are the real MVP!
Reply from Vital Records Gov
Hi William! Thank you for sharing your experience. We’re so glad to hear that our process was easy and convenient for you.
We’ve been working hard on improving the user experience of the website and we hope this has been reflected in your experience. Our team is always trying to make sure our client have a great time using our services, so we are happy to know that’s what happened for you! You are amazeballs!
You cashed my check on April 28 and I…
You cashed my check on April 28 and I still do not have my documents and it is July 2. When will I get my documents?
2 July 2022
Reply from Vital Records Gov
Hello, Susan.
Thank you for taking the time to share your comments.
Our apologies for the problem delay in your delivery.
We are looking into this issue and hope to resolve it promptly and accurately.
Please contact us by email to offer further details, so we can address your concerns and do our best to help resolve them.
Thank you.
Very efficient
2 July 2022
Reply from Vital Records Gov
Hi Stephanie! Thank you for taking the time to review your experience with us. We are so glad to hear that our service delivered a positive experience on getting your certificate. I will pass on your compliments to our team. You inspire us to do our best every day. You are the real MVP!
Because if I can pay 80 dollars I…
Because if I can pay 80 dollars I should have got it over night
2 July 2022
Reply from Vital Records Gov
Hi Jalen. We are sorry our service didn't reach your expectations. We do offer the best vital records document preparation service to get your vital records from the comfort of your home. If you are living in the state where the person on record was born, you will definitely get faster service by going to the state office but you will have to physically go there and spend time in line. With any online vital records service your application will have to be mail to the corresponding health department and each health department has its own processing time and state fees. Our service fees are one of the cheapest and include a fully prepared application, pre-paid shipping label filled with the best location for your case and a detailed notice to make sure your application will be completed without errors.
The processing time is based on the health department and we have no control over them.Please contact us by email to offer further details, so we can address your concerns and do our best to help resolve them.
Thank you.
Vital Records has been very helpful in…
Vital Records has been very helpful in obtaining a copy of my birth certificate.
I will use them again the next time I need help and I will recommend them to my family and friends.
2 July 2022
Reply from Vital Records Gov
Hi Stanley! We are so grateful for your 5-star review. We really appreciate you being a customer and helping to share the word about us. We will share this with our team to inspire and motivate them to keep up the amazing work. Thank you again for your trust and kind words. You are the real MVP!
What a scam I was fooled by the name…
What a scam I was fooled by the name thought it was vital check! I filed a consumer complaint with the state of Illinois
2 July 2022
Reply from Vital Records Gov
Hi Arthur,
I am very sorry that you were not happy with the service provided this time. We want to help you and know what happens with your order.
Please send us your phone number or email address provided in your application to our email and we will follow up. we’re really sorry we’ve not been able to meet your expectations this time. We will be waiting to help you.
slow and confusing
Ordered birth certificate through vital records two weeks later all I got was an application for a birth certificate. Sent the application to health department and two weeks later I am still waiting for my birth certificate. Fast and convenient it is not. What a ripoff.
2 July 2022
Reply from Vital Records Gov
Hello Kathleen, Thank you for taking the time to share your comments.
Our apologies for the problem delay in your delivery.
We are looking into this issue and hope to resolve it promptly and accurately.
Please contact us by email to offer further details, so we can address your concerns and do our best to help resolve them.
Thank you.
My records have not been found yet
2 July 2022
Reply from Vital Records Gov
Hi Kokason! Please send us an email with the email or phone number provided in your application to be able to investigate what happened with your package. Thank you!
The vital records processed my payment…
The vital records processed my payment from credit card dispute the call center telling me I didn't complete the paperwork correctly and I would have to resend. I thought it was going to take another three weeks or so. I am very happy I received the documents however the call center needs to be updated and learn customer service.
2 July 2022
Reply from Vital Records Gov
Hi Mary! Thank you for your positive rating. Rest assured that we will keep improving our services in the future to maximize customer satisfaction. We couldn't thank you enough for your kind words. You inspire us to do our best every day. You are amazeballs!
I payed $80 dollars y’all sent the…
I payed $80 dollars y’all sent the information on the application wrong. I called to get it corrected and nothing was ever sent back. I then walked to the country set and walked out with me copy of what I needed in 30 min. I was ripped off by this company.
2 July 2022
Reply from Vital Records Gov
Hi William! Thank you for taking the time to provide us with your feedback. Here, transparency and reliability are paramount to the overall customer experience. We apologize if our verification process lacked timeliness and communication. Our goal is to use our customers' feedback to continue to improve our underwriting/verification process. Vital Records Online holds customer satisfaction to a high degree, and hope we can repair this relationship with you. Please do not hesitate to reach out to us at 1- 844-218-4825 if there is anything additionally we can do for you.
Reply from Vital Records Gov
Hi Shelley! Thank you for sharing your experience. We’re so glad to hear that our process was easy and convenient for you.
We’ve been working hard on improving the user experience of the website and we hope this has been reflected in your experience. Our team is always trying to make sure our client have a great time using our services, so we are happy to know that’s what happened for you! You are amazeballs!
I requested a birth certificate a…
I requested a birth certificate a couple months ago, I received the application quickly but have not seen a birth certificate yet.
I sent all documents and money’s required.
I would like to know if it’s on its way or has something went wrong?
2 July 2022
Reply from Vital Records Gov
Hi Michael,
Our apologies for the problem delay in your delivery.
We are looking into this issue and hope to resolve it promptly and accurately.
Please contact us by email to offer further details, so we can address your concerns and do our best to help resolve them.
Thank you.
Online was very easy to work with
Online was very easy to work with. I finish my request in a matter of minutes.
2 July 2022
Reply from Vital Records Gov
Hi Alice! Thank you for sharing your experience. We’re so glad to hear that our process was easy and convenient for you.
We’ve been working hard on improving the user experience of the website and we hope this has been reflected in your experience. Our team is always trying to make sure our client have a great time using our services, so we are happy to know that’s what happened for you! You are amazeballs!
I understand the process but what a…
I understand the process but what a headache especially if you no longer live in CA...
2 July 2022
Reply from Vital Records Gov
Hi Piedad!
The process is internal to the health department and we have no control over them. Please do not hesitate to reach out to us at 1- 844-218-4825 if there is anything additionally we can do for you. Thank you!
The process of paying for the service…
The process of paying for the service and the actual item being separate is horrible, the actual item should be included in the service.
2 July 2022
Reply from Vital Records Gov
Hello, James.
Thank you for leaving your comment. We work very hard to make every customer experience an enjoyable one and we truly regret that we were not able to meet your expectations on this occasion.
Keeping our customers happy is our number one priority and I would like to ask you for another chance to retain you as a customer.
Please send an email or, if you prefer, we can contact you at a time that is convenient for you.
Awaiting the arrival of your email, receive a cordial greeting.
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