Still happy with Vitality Pro after many months, many products. This review is for the NR - as always happy with everything, buying experience, packaging looks good, no side effects and feeling health... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I bought this for myself to see if it will help with my psoriasis as the American psoriasis foundation has given brocshot it's seal of approval. So far so good,no adverse reactions and slight calming.... See more
Company replied
Good quality supplements. Delivered quickly. They actually work as described. I have noticed a difference in my hormonal shifts and skin and hair health. I've taken these supplements for a few years.... See more
Company replied
Happy with advanced collagen - zero digestion issue, skin looks good. Doesn’t taste great but I’m fine with this because there’s no flavour & sweetener in the product, taste will be covered by adding... See more
Company replied
Company details
Written by the company
Experience maximum positive effects. Feel confident the supplements you taking are of the highest quality and exactly as stated on the packaging. Vitality Pro are recreating the industry standards and practices. - Independent Third Party Testing - ISO 9001:2015 Certified - Worldwide Delivery - Customer Support
Contact info
United Kingdom
- 01202 082 280
- support@vitality-pro.com
- vitality-pro.com
4.9
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Outstanding Customer Service
Issues with Australian customs required product query to vitality-pro. I received the necessary information within an hour. Outstanding customer service that ensured that my delivery was not delayed.
18 February 2026
Reply from Vitality Pro
Hi Geoffrey,
Thank you for your order and for taking the time to leave a review. It is great to hear the information provided helped resolve the customs query quickly so your delivery could continue without delay. Your feedback about the customer support is very much appreciated.
I wish you a great day
Chloe
Full transparency
I am currently living in the USA, and I purchased from vitality pro due to its full transparency in their products. Most companies will not give you the info you want when it’s requested. Vitality pro provided 100% of ingredients, they were up front about where their supplements are sourced from, and more importantly, they provided and have a copy of their third party testing results right on their website for the supplements I bought. Customer service was extremely helpful after I reached out with questions about their products. I have been really pleased with vitality pro from the beginning. Everything from customer service all the way down to the packaging of products. Thank you.
9 February 2026
Reply from Vitality Pro
Hi Whitney,
Thank you for your order and for sharing such a detailed review. It is wonderful to hear that the transparency, ingredient information and third-party testing gave you confidence in your supplements, and that the support team was helpful with your questions. Your thoughtful feedback is greatly appreciated.
I wish you a great day
Chloe
Great job!
Customer service is great: clear and frequent communication via email and text. Since my orders are all international, this lessens the anxiety in such an order.
8 February 2026
Reply from Vitality Pro
Hi Chip,
Thank you for your order and for highlighting the communication. I understand that international deliveries can feel uncertain, so I am pleased the updates from the delivery service helped provide reassurance. Your feedback is truly valued.
I wish you a great day
Chloe
Customer focused company
All businesses should be run this well. Outstanding marks for communication, service and follow through.
17 December 2025
Unprompted review
Reply from Vitality Pro
Hi AJ,
Thank you for your order and for your generous words. Clear communication and consistent follow-through are priorities, so it is great to know this came through in your experience. I appreciate you taking the time to share this.
I wish you a great day
Chloe
Slow shipping ruining my temp sensitive item
Placed order more than 10 days ago. Still haven't received it. Item is temperature sensitive and is supposed to be refrigerated. It's probably spoiled now. Will consider returning and/or file a claim with my credit card company.
6 February 2026
Reply from Vitality Pro
Hi Beverly,
Thank you for your feedback and for giving us the opportunity to address your concerns directly.
I completely understand your worry regarding shipping times and temperature sensitivity. To clarify the timeline, your order was dispatched promptly and delivered door-to-door in 9 days, which was within the 5–10 business day delivery window selected at checkout. The product was carefully packaged with insulation and ice packs, and there was no extended exposure to high temperatures during transit.
We shared the manufacturer’s verified stability data with you, which confirms that Prostaphane remains significantly unaffected for over a month at temperatures above standard room temperature. While we are confident in the product’s integrity, we fully respect that your peace of mind is essential.
We discussed the option of a return and offered to arrange a DHL return label for convenience. We also reinstated the DHL Express shipping option for future orders, as we are continually reviewing courier performance in light of recent customs and transit changes affecting UK to US shipments.
I’m pleased that your parcel arrived safely and that you decided to keep it, but I truly appreciate your honest feedback about wanting an expedited option for added reassurance. We have taken that seriously.
The goal is always to respond promptly, transparently, and supportively, and I hope our communication demonstrated that. If you feel the matter has been resolved fairly, you’re of course welcome to update your review, but only if it genuinely reflects your experience with how we handled it.
Thank you again for your patience and for allowing us to support you.
I wish you a great day,
James
Reply from Vitality Pro
Hi Kw,
Thank you for your order and for your review. I am glad the how-to video was helpful and that the delivery arrived promptly. Your feedback is much appreciated.
I wish you a great day
Chloe
Back again for more supplies!
Back again for more supplies to my vitamin shelf. Trusted brand, will be back once again
10 February 2026
Unprompted review
The carrier couldn't deliver
The carrier couldn't deliver. I contacted VP and told them. They got the parcel redirected and kept me informed all the way. Excellent customer service.
29 January 2026
Reply from Vitality Pro
Hi Paul,
Thank you for your order and for letting us know about your experience. I am glad the parcel was quickly redirected and that you were kept informed throughout by the delivery service. Your kind words about the customer support are greatly valued.
I wish you a great day
Chloe
High quality products
high quality products, and especially love that they third party test their products! Fast shipping, and super easy online account management.
13 January 2026
Reply from Vitality Pro
Hi
Thank you for your order and for highlighting the third-party testing and smooth account management. It is great to hear that the fast shipping and transparency matter to you.
I wish you a great day
Chloe
Ordered another batch of NMN and all…
Ordered another batch of NMN and all great. Taking two capsules when I wake up and got lots of energy. Speedy service as usual too.
24 October 2025
Unprompted review
Reply from Vitality Pro
Hi James
Thank you for your continued trust and for sharing how you use your NMN as part of your routine. It is great to hear that the delivery service remains speedy for you.
I wish you a great day
Chloe
Reply from Vitality Pro
Hi Lisa
Thank you for your order and for your feedback on the prompt delivery service. It is great to hear that you are planning to return.
I wish you a great day
Chloe
Customer service is really very helpful…
Customer service is really very helpful sorting out my problem of sending the product
eventhough I made a mistake of putting a wrong address during my order. They even added an extra bottle supplement. I really appreciate your service.
Thank you James
Irene
19 January 2026
Reply from Vitality Pro
Hi Irenea
Thank you for your order and for sharing your experience with the support you received. I am glad the delivery service could help resolve the address issue and that you appreciated the extra bottle.
I wish you a great day
Chloe
Great product
Great product, shipped and arrived fast. Packaged well. Love this company!
14 January 2026
Reply from Vitality Pro
Hi V.
Thank you for your order and for your kind words about the fast shipping and secure packaging. It is great to hear that you enjoy using your supplement.
I wish you a great day
Chloe
Product came quick enough to Ireland
Product came quick enough to Ireland, ordering off the website was straight forward and easy-going.
I've been taking various supplements from vitality pro and for a while and had no issues. So far so good, lets see if they make any quality of life improvements. While I believe these products are good my only negative is the affordability.
21 January 2026
Unprompted review
Reply from Vitality Pro
Hi Chris,
Thank you for taking the time to share your experience and for ordering to Ireland. It is great to hear the website was easy to use and that your supplement has been consistent so far. Your feedback on affordability is appreciated and has been noted.
I wish you a great day
Chloe
Reply from Vitality Pro
Hi,
Thank you for your order and for leaving a review. It is wonderful to hear that you are enjoying your supplement.
I wish you a great day
Chloe
Reply from Vitality Pro
Hi Marius,
Thank you for your order and your positive feedback. It is great to hear that you found the supplement to be good quality and good value.
I wish you a great day
Chloe
Why I am a repeat customer
Why I am a repeat customer, because the product is of great quality, the information about each product and transparency giving you the information that you need to make a decision.
The service and attention you receive, when reaching out to the team.
All products are packaged to ensure you receive a product in good condition.
All in all a good experience.
Shilajit has been my main purchase, it does everything that I would want from a quality product.
I will be ordering further products from this company.
4 January 2026
Unprompted review
Reply from Vitality Pro
Hi Rodger,
Thank you for your detailed and thoughtful review. It is great to hear that the product quality, information, packaging and support have all contributed to a positive experience with your shilajit purchase.
I wish you a great day
Chloe
Reply from Vitality Pro
Hi Emma,
Thank you for your order and for your recommendation. It is great to hear that you are enjoying your supplement.
I wish you a great day
Chloe
Always excellent customer service…
Always excellent customer service (James in particular); you receive the most dependable and quickest delivery (and I’m in the U.S.!); and Vitality Pro’s supplements are always produced with the finest of ingredients and QUALITY.
3 January 2026
Reply from Vitality Pro
Hi Christine,
Thank you for your order and for sharing such detailed feedback. It is great to hear that the delivery service to the U.S., the customer support and the supplement quality have all been positive for you.
I wish you a great day
Chloe
I have bought from them on multiple…
I have bought from them on multiple occasions and they've always been professional, quick delivery and great products. I can't praise enough. Thank you.
14 January 2026
Unprompted review
Reply from Vitality Pro
Hi Claudio,
Thank you for your continued support and for leaving such a kind review. It is great to hear that the delivery service and product quality have been consistently positive for you.
I wish you a great day
Chloe
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