I have yet to receive this order nor has it even shipped. I have emailed your company twice with ZERO response. Absolutely awful customer service. I needed these K-drops fairly quickly for my newborn... See more
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See what reviewers are saying
quick delivery of the product ordered - good communication about when this would be available to ship
I am trying to get someone to help me adjust my subscription and it is nearly impossible to get any response. I used the chat function, email and tried the phone number that is on the website and stil... See more
I found exactly what I was looking for on the website and was pleased with the ordering process. Customer service is responsive in a timely manner. Unfortunately shipping is not what is stated on the... See more
3.0
Average
91 reviews
Replied to 16% of negative reviews
Typically replies within 48 hours
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Shipping takes FOREVER
I ordered product on March 10th. Still waiting 15 days later.
10 March 2026
Unprompted review
Shipping came right on time
Shipping came right on time, not too early or too late. I appreciate the autoship.....
16 March 2026
quick delivery of the product ordered
quick delivery of the product ordered - good communication about when this would be available to ship
1 March 2026
Haven't received my order yet!!!!!
14 February 2026
I never received my order
I never received my order. I will be reporting to my credit card company.
1 February 2026
I ordered 2 bottles and got charged for…
I ordered 2 bottles and got charged for 6. The bank called and asked if that amount was fraud. I said I didn't order anything for $279 from Florida. So now my card is locked because you insisted on charging me a big amount and I was expecting $46.
13 January 2026
poor customer service
poor customer service, i requested to cancel delivery and receive no respobse
5 January 2026
Product came quickly this time
Product came quickly this time. Sometime shipping takes a long time on my wife's auto ship items.
13 January 2026
I have tried and tried canceling an…
I have tried and tried canceling an order and I’ve not gotten any response. I was contacted via text and responded to cancel, it was acknowledged so I thought the order was cancelled. Then it came! I have two unopened bottles and don’t need any more!
8 January 2026
I didn’t get a receipt of the item i…
I didn’t get a receipt of the item i ordered,would like one sent to me
24 November 2025
Very happy with Vitaheals and my order
I was happy to find the product we needed on Vitaheals website. It did require a minimum order of two bottles, but that’s OK. I paid for expedited shipping, and the items did ship in that timeframe. They came packaged extremely well. No chance for breakage.
13 November 2025
Good product rapid service
28 October 2025
I found exactly what I was looking for, but…
I found exactly what I was looking for on the website and was pleased with the ordering process. Customer service is responsive in a timely manner. Unfortunately shipping is not what is stated on the website. I have yet to receive an item that I ordered on November 1st and it is now November 11th.
3 November 2025
top-recommended meds
My top-recommended meds arrived on time. I appreciate the regular deliveries coming without reminders.
9 October 2025
Can you please refund me for the night…
Can you please refund me for the night time fat burner for women it did not work
14 July 2025
Unprompted review
Reply from Vitaheals
Hello Joanne, I am so sorry to let you know that we don't have your order information about your name. Please share proper details to check your order. We have updated the same on our live chat, but you were not able to provide correct information regarding your order. It seems you have ordered from someone else, so please contact the appropriate seller.
Still not received
Still not received. Posted from China not the eu. Tracking number is showing its dhl but when check Tracking is china post company. Can't take the supplements even when arrive because probably fake powder inside and who knows what's in it. Don't waste your money
9 July 2025
Unprompted review
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